Wally’s Auto Repair

The man who did the safety inspection was EXTREMELY rude. Not going back there again.

I went to get my car inspected after moving it from the mainland, and it was fast, quick, and pretty cheap. I failed the inspection (of course), took it to the DMV and got HI plates, and came back for the second inspection. The car passed and he didn’t charge again when I asked what I owed for the second inspection. He waved me off and said «you already paid once» and moved onto the next car in line. (We had taken our other car to another place where they charged both times.)
Then today, the tire pressure warning sign came on so I pulled in mid-​day to see if I can get an appointment soon. He asked if I had checked the tire pressure, and when he saw my «Uhhhhh I know NOTHING about cars» stare, he told me to pull the car into the bay. He checked the pressure and added some air to all tires, and told me I’ll have to drive the car a little bit for the light to come off and to come back if the light is still on in a few minutes. I asked if I can pay now so I don’t have to come back if the light turns off, and he just sort of chuckled and waved me away to get back to the work he was doing. The lights turned off. It took less than 5 minutes and $ 0. I wanted to thank them somehow, so here I am with my two thumbs up rec.
I’ve read some of the other reviews here talking about the «rude» service, but I strongly disagree. He doesn’t chit chat, or give a loud hello and a big smile — but being brisk and direct is not the same as being rude. From what I saw, I think he fits in walk-​ins between appointments as he can, so it might look like people are cutting if they show up after you but a lot of them has appointments or were waiting in the dining area for their turn. He’s busy all the time, he gets things done, he’s straightforward and he’s fair with his prices. That’s good service.
I’ve brought our cars to big dealership service centers with chatty customer service reps and AC and wifi and free coffee while you wait and service managers who ask about your day… but paid hundreds of dollars and waited hours for quick jobs and felt like I’m being swindled while they smile (you know, when they say «your AC filter is dirty» and costs $ 60 to replace, when I already change it on my own for $ 10 every few months), AND I never actually get to talk to the mechanic who actually work on my car… Wally’s is not that, and I think that’s a good thing.
Great work ethic + honest service = wins me over every time.
Also, if you’re waiting, go inside and eat. They have good food.

Had my safety check done once at this place. I didn’t go back ever again as the safety check operator was extremely rude.

The mechanic is extremely rude. I went there to get a safety inspection and he saw me drive up– no greeting, no hello, just glanced at me and went about his business. Another customer arrived a second later and he helped that customer then continued about his business. I approached him to get some help and he abruptly said, «You’re going to have to wait a minute.»
I decided to take my business elsewhere.
You lost a customer, Wally.

came in for a car safety check yesterday 05÷01÷15 and the guy said sure the wait will be 45 minutes and I said I will wait. Minute later the guy look at my van and told me that I need to take off the sticker on my rear window because it will fail the safety inspection, I said why is that and he said that it was obstructing view. I said how is that obstructing my view and all he said was it is the law, the sticker in question is a island seal sticker which was placed centered and towards the top of the rear window which had no obstruction at all for the driver. I told the guy that I never had any problems before with other shops even with the car dealer and they never said anything about taking my sticker off my rear window. So I told that so called mechanic never mine and I left to another shop and there at that shop I had no problems they even took pictures of my van from the rear and they never mention anything about my sticker being obstructing. RECEIVED A PASSED SAFETY INSPECTION!!! That so called mechanic needs some training.

Quickest safety check ever! I’m definitely going to return next year!
I needed to get my safety check done, and since I’ve been meaning to check out Wally Ho’s for the food, I figured I’d kill two birds with one stone. I arrived at around 8:45 am on a Saturday morning. There was already a customer in front of me, so I was invited to wait inside. Thinking I’d have to wait a while, I bought myself a small cup of coffee and a slice of banana bread. Shortly after I started eating, Wally was ready for my car, and before I could even finish my banana bread or coffee, he was done with my safety check. I paid by card and was out of there by 9:16.
The banana bread was quite good, by the way. I was done so fast, I didn’t have the opportunity to try any of the other food, but I guess that means I’ll just have to come back another time.

I have driving by Wally’s several times driving back and forth from work to our hotel. As time came for my car to arrive from overseas I knew I needed to have safety inspection. My first thought was to go to Wally’s. I’m so glad I did. I was done in no time, even before my kids has their breakfast. The banana bread is amazing! There is a diner next to the service station. Everything was explained to me on what to do next and where to go to purchase ‘American style license plate holders. The service technician was professional and pleasant. Also, when I came back from the DMV, he was chatting with a gentleman about his car door. He was explaining to him what needed to be fixed, where to purchase the part and how to fix it himself. They even have cards you can fill out that Wally’s will send out when it’s time for your cars safety check. So happy I ran across this this shop.

Worst place to get service in Oahu, they are rude and not knowledgeable. Take your car somewhere else.

Pulled in with «battery not charging» message with a 2 month old battery. Navy wife so of course husband was deployed. Nothing ever goes wrong when they are home. ;)
Guys said probably the alternator which made sense to me but we just had alternator checked when battery died 2 months ago. They explained it could have checked okay 2 months ago and took that amount of time to really start failing. Made sense as we just had battery issues and it is a 2003 Chevy Suburban, it’s time for things to start failing. Pulled in about 11:30 am, they called at 3 pm and said it was finished. Would have never gotten this kind of service at Navy garage. Paid a bit more for hourly wage but they only charged one hour for labor so I knew right there that they are honest. Excellent customer service, super friendly and yes, you can grab a bite to eat right there while waiting! Mahalo Wally’s!

Not sure why this place has an average of only 3 stars, but I had a great experience. This review is actually a bit overdue as I have been numerous times for my yearly safety check. The guys are always super friendly and its fun to chat with them. They are really quick and efficient. I recently had my car towed here for some big work and they had it back to me within 24 hours and everything running smooth and the car felt like new despite being 10 years old. They are able to suss out the problem quickly where its taken another garage I used to go to a few visits and they still don’t get it right.
For the record, they do not do transmissions, not that they can’t but that there’s only 1 or 2 guys at any time and it take too much time on their limited mechanic staff.
Decent prices though, very reasonable, and they let you know up front what the prices are going to be. They even let you know if you can wait on something due to cost instead of just making you fix a whole bunch of things that still have life in them.
I definitely recommend them and will take my car here again!

Excellent service. Sung immediately took my car in and diagnosed a problem that another repair shop had missed. A little pricey, but worth it to get great service and the problem fixed. Also, you can almost always get in immediately to get your yearly safety check.

Great service. Came for an inspection and couldn’t pass because I needed new tires (totally true, they were bare with a wire exposed, I hadn’t noticed). I asked if they could get me tires and Wally said they could order them, but I’d be better off to go to Costco as it’d be cheaper. Gotta respect someone that’s honest and sends you somewhere else to save you money! Got the tires, came back and he passed me within 15 minutes and gave me directions to City Hall for my registration. Awesome experience!

Not recommended. Charged 70 dollars to check brake pads. 110 to look at AC. 55 to look at tire pressure monitor alarm. Payed 250 bucks and fixed they nothing. On a good note Mikes AC repair on kapahulu told me exactly what was wrong and explained in detail how he came up with diagnosis. Also charged a very fair price.

My first car was a Volvo. A champagne colored 5-​speed manual 850 turbo.
I loved that car.
And with owning a Volvo, or any european car for that matter, comes the great responsibility of maintenance… or more like paying exorbitantly for the maintenance.
And for a 16-​year-​old who knew NOTHING about any of that, Wally’s Auto Repair was a Godsend. Literally, I think God plopped this autoshop down and thought, «Ava will be bestowed with many auto troubles, so I will put this autoshop here to tend to all of her needs.»
I have had almost every problem that could happen to a car, happen to me with my first car. Multiple flat tires, gas tank puncture, my coolant leaked into my car and soaked the entire carpet, A/​C broke, windows broke, windows not roll up and down, major body damage from a stupid truck that rammed me on the freeway, busted lights, jammed hood, etc etc etc.
And Wally’s was always there for me when I needed them. I have pulled up, or hopped out of a tow truck blubbering with tears streaming down my face, or dejetedly dropped my keys in their after-​hours drop bin at 2am with a car problem and Sung, the main mechanic, would laugh and shake his head, and then kindly explain the problem and what options I had to fix it.
Their repair and labor costs are extremely fair and I never felt that I was paying too much for the work they did.
Additionally, I was ecstatic when they decided to turn part of their shop into a diner! Now I can grind koren chicken, get my carrot cake fix, and my car fixed! woo! :)

I usually come here for my car’s annual safety check. Fast and efficient. I can always count on Wally’s to do a great job. If you’re looking for a place to pass your too dark tint, don’t come here. Wally’s is legit and offended by the places that cheat the system.
While you wait, you can try an ono (scrumptious) plate lunch since «Wally Ho’s Garage & Grill» is housed here too. Straight up local flavor.
#Yelp 365: ⁰²⁸⁄₃₆₅