Benefit Brow Bar at Ulta

I had my brows done yesterday at the Benefit Brow Bar by Katelyn and it was absolutely the best brow experience ever! I’ve had my brows done for years, but only at nail/​hair salons and this was no comparison. Katelyn asked me about my brows, told me what she was going to do, did a fantastic job and then used a few different Benefit products to finish the job. I usually just pencil in my brows, but she used «Gimme Brow» with fibers and they really made a difference on my usually thin brows. I didn’t buy the product yesterday, but after seeing how great my brows still looked at the end of the day, I plan to get some very soon. I did make an appointment in advance and I would recommend that because someone stopped by while I was there and it was over an hour wait for the next appointment. Thanks Katelyn! I plan to be back again for sure!!!

If you want a pain-​free, perfect brow wax, do it here. I am updating my review because I wrote the other one over a year ago and it’s still a great experience here. The woman who did my brows this time was as good or even better than the last one, if that’s possible. Also, the wax they continue to use is wonderful. It is different from the kind you get at most other places — you know, the stuff that turns your skin purple-​red and can irritate it for days. The wax at Benefit Brow Bar is formulated for very sensitive and/​or mature skin, though it works great on all types/​The only thing it does, aside from shaping my brows like magic, is turn my skin slightly pink (from the heat) for a few minutes. I am a huge fan.

This was one of the worst experiences I have had with waxing. I went in for a brow & lip wax. A young slender African-​American lady began waxing my lip. The only reason I am describing her is because I did not get her name. Needless to say I was left with a raw bleeding upper lip. She claimed it could be from medicine I use for my eczema. But I have been waxing for years and never has my skin lift and torn from my face. She tried her best to place relieving agents on the wound. The brow waxing was very subpar also. I went to the counter to pay. Another lady asked how was the service. I told her the truth and was in tears. She replied,“oh, 32 dollars please!” Are you kidding me?!? I paid to have my skin damaged.
I left saddened. I would never go back nor recommend this location. I will stick to the Berkeley location where they know what they are doing!!!

Go see Nina! I always go to benefit brow bars to get my brows done & this was my first time seeing Nina and I will definitely be back to see her! I love my brows on the thicker side but still arched and pretty & Nina delivered just that! She is also so sweet and professional!
Also to the negative reviews about booking: all you have to do is make an appointment ahead of time and when you get there let them know you are there for a scheduled brow appointment, they are always on time with appointments!

I’ve had my eyebrows done 4 times by Nina. She is fantastic!!! She always does such a great job with my eyebrows. She is very precise, yet fast. I would highly recommend her. Nina is very professional and friendly.

It can be tough to get an appointment, and even more tough to try to talk to anyone at the brow bar if you need information or are trying to schedule an appointment. If you are able to get in, they do a great job, but sometimes it’s such a pain to try to get in that i have to end up going somewhere else instead. I think that sort of customer service is overall for Ulta because I’ve had to circle the store multiple times trying to find someone to ask a question, and then get answers that clearly show they don’t really know what they’re talking about :(

I’ve had my brows waxed twice by Nina. She’s fantastic. She shapes them nicely and precisely, and in under 15 mins! The benefit brow bar is my go to place to get my brows waxed!

I came in this afternoon to see if I could get a brow wax. The girl told me she had someone coming in and penciled me in for 3:40-about an hour later. That was fine with me, since it was short notice. I’ve always had less than great service here but wanted to give it another try. I was excited for some clean eyebrows. I came back 5 min before my appointment and the girl was nowhere to be found. I waited 10 minutes and walked out. No one came up and asked if I needed anything, which is normal there. So rude and unprofessional to leave someone hanging after confirming an appointment an hour before!

I just moved to Alameda a week ago and decided to explore the town a bit and found a Benefit Brow Bar inside local Ulta. Although an appointment is recommended, they welcome walk-​ins when station is available. Kristal was the lady who helped me. She was very nice courteous. I walked out 10 mins later with clean, trimmed brow!
(brow wax was $ 20, if anyone needs to know)