Chase Bank

suck to be… i hate atm machines. all i need customer services!!! no wondered i had to wait in a long line. that machine cannot solve the issues.

Horribly long lines every time I’ve been here. Only one teller ever open, even during very busy times. Makes me seriously consider switching banks.

Please do not go to this location if you have business. They don’t have business line here, and the regular line take forever…

This is the worst bank. I’m waiting in line right now and wow I don’t think I should have to wait an hour in the bank to drop off my rent check

Worst customer service ever! My wallet was stolen yesterday, and I work nearby this branch so why not come in 2 hours early and print out a new debit card even though this is not my usual branch that I go to. Waited an hour and 30 minutes to be helped nobody acknowledged the fact that I was waiting for so long. Then I finally get called. First I asked the personal banker he was a bald elderly white man with glasses can I get a new card & explained my story. Gave him my school ID and social security, since my wallet got stolen that’s the only form of identification I have at the moment and he told me it wasn’t valid! So I tell this man I did this at another branch and it was perfectly fine and he goes well go back to that branch than cause they aren’t doing anything right. Like excuse my language but listen here asshole just cause they wanted to provide better customer service than you does not mean you can talk down on others and second of all why can’t you print me a card when all you have to do is put my social in. Horrible I hope that man gets fired and if he doesn’t I hope this branch gets shut down. I don’t usually write reviews but this is very disappointing worst Chase ever

25 minutes waiting before someone helped me. I was still 4^th in line before a personal banker assisted me. 1 teller open and 15 plus people in line. Only 2 teller windows were even accessible as the others were taped off. Counted at least 8 employees though. Must have been busy checking their facebook. Leaps and bounds bad compared to ALL other Chase branches I’ve been to.

Would rather give no stars. The lines are always long and never enough tellers. So if you are in a bit of hurry Do not come to this bank. They replaced tellers with machines and get upset when customers complain and do nothing to fix the problem. There are 5 people in the back and two tellers

Please get rid of the enhanced ATMs.
Horrible idea. The girl I had as a teller was great. Please hire more people to work, instead of investing in enhanced ATMs.
These teller robots are blocking your path from talking with a real life human. The machine is similar in height with a human, and the screen saver screen has the face of a person. This is creepy. Why would anyone drive to a bank to talk to a banking robot. I can bank online, on my phone, and at any ATM location. When I go in person to a bank, I want to bank with a person.

I’m so Glad I close my account with Chase. Poor Customer Service. Line is always so loonnngggg! Workers walking around like they have better things to do than help out.

What a joke! I walk in seeing only one Chase employee and all of these machines. I guess they could care less about the customer service aspect of business. Not one teller, just a manager who also has no customer service training either it seems. Bye Bye Chase, you should have thought this one out better.

After dealing with the branch manager, Latanya, I am convinced that the C is for couldn’t care less about customers H is for hardly having time to assist customers A is for arogant S is for senseless and unable to assist customers and E is for egads. Chase officials should invest in hiring MYSTERY SHOPPERS for customer feedbacks.

Too long of a line because they implemented the new atm machines and only have two tellers on the line. They need to have workers inform the customers to use the atm before firing off the teller line.
Because the transaction I needed to be done had to be done through a teller and not at an atm machine.

I have relied on this this Chase for the three years that I’ve lived in the area and through the years it’s been alright for the most part, though always a bit slow.
I was recently married though and my wife and I had to go meet with a personal banker to sort out our accounts. We tried to go in one Saturday and wait to meet with someone, but we sat for 30 minutes and no one even came over to ask what we needed help with.
We decided that the issue was probably that it was a weekend, so we gathered I would have to take a day off from work so we could go in on a weekday. We made an appointment for a Thursday at 11. We waited for 10 minutes before anyone helped us and when we met the banker we were assigned she told us it would be an additional 15 minute wait. For a person with an appointment! And it has stretched longer, at this point we’ve wasted another 30 minutes waiting at this bank.
This is unacceptable, I feel that my wife and I have wasted enough time waiting around here. It shouldn’t be so difficult to speak with a banker.

Chase bank has lot of parking but only one teller and who know’s how many personal bankers? chairs full of people waiting for consultation.
wanted to get rid of the balance before i forget.
wait time: 10ish minutes.
wouldn’t come to this branch again.
–no coffee cups available either…

I don’t know if they’re under staffed or what but there’s always a long wait when I come here. at least 10 — 15 minutes to make a 2 minute transaction with 1 of the 2 tellers here. the staff is nice though.

Everyone so friendly and helpful at this location!
All transactions are easy. No hassle, no fuss. They always remember my name. Whether I’m making deposits or just need change, they always do it with a huge smile on their face. This Chase really is great
Thank you guys! Happy Holidays!

They need to make the ATMs closer to the street. Drive up stations would be ideal. I think the BOFA near the Safeway gas has this right?
It’s a convenient thing. And they have no wind or rain hood above the arm that I recall so be ready for Bay Area weather!

Review for ATM Banking.
Been to this Chase branch at Alameda South Shore Center for ATM banking. They have three ATM machines at the corner of bank facing Walgreen’s. Parking is easy with its own parking lot next to the bank as well as the spaces in the shopping center lot.
If you need to do some ATM banking, this bank is a good choice for your banking needs.

I’ll give a generous 3 stars only out if hopes that my one experience was an anomaly. I had a simple task and waited a long time at each stage of talking with three different people. One of the three was friendly, none seemed in much of a hurry to help. I had trouble figuring why many people were standing around doing nothing while so many were waiting.

3.3 stars! It’s been nearly 5 – 6 years since I’ve ordered checks. who writes checks anyways? Ok, I still do. maybe a few each year, for all other things there’s online payments right?
After my deposit I wanted to order some checks but I didn’t need 150 – 200 checks, which would last another 20+ years… anyways, they told me they can print me some chase checks right now. up to 18 checks each time: 3 cks per sheet, up to 6 sheets, and $ 2 per sheets. Still, I think its still too costly, but they gave me a deal for half the price, which I took immediately… now I have enough checks for the next 3 years. yay! Thanks Chase!!!