The UPS Store

I have lived in the area for many years and I’ve come here often to make copies, ship packages and buy cards. This is a great place to go for shipping because they are very well staffed, and they carry many different supplies you might need for shipping such as boxes, bubble wrap and tape. Every single person that has helped me, has been friendly and even at times, gone above and beyond with good customer service. It is also convenient, especially if you need to get a spray tan next-​door … You kill two birds with one stone, get a tan and send a package! What else would one want? Just another perk about living in Alamo!

I use this UPS store frequently, and also felt at times the employees were lacking in customer service. I am happy to report that this has totally changed. I now enjoy going in to use the store. The employees definitely make an effort to be friendly, cheerful and entirely helpful. It is convenient, has great parking and the employees are knowledgeable and quick.
Definitely give them another try.

WORST customer service of any business in Alamo, hand down!!! The blonde lady is absolutely RUDE! She gives so much attitude about shipping. Come on, you work at UPS — you can provide details about when a package is going to arrive without being snarky. The only reason I even go to this place is because of location, but after today, will be taking my company’s business elsewhere. Fedex… please come to Alamo! You will have a bunch of people’s business according to every review on here! Overall thought… if you can avoid this place. do! And if you can’t, get ready to have the worst customer service from pretty much everyone, but especially blondey.

BEWARE that this is not an official UPS store and does not accept UPS accounts. They started packing my box before I found this out, so I had to personally pay for the packaging.
Also, not the most friendly staff.

God the blonde/​white haired older lady behind the counter is rude. Plus they charge 2 $ for tape, which I didn’t care about but I thought was funny/​rude for the person ahead of me. And she claimed that she HAD to give me a receipt because it gets «us (customers) off her back». Wow.

If only I could give negative stars. The manager of this store, Myra I think, is a capital B on a power trip and the only thing you’ll ever get from her is an attitude. And that attitude trickles down to the utterly untrained and rude staff. Come on guys, you work at the UPS store, not the NSA.
There’s always a line.
Rude, moronic attitudes on display.
High prices — they are quadruple the cost of the Shred Center in Concord for shredding services.
Now need an extra key to get in after hours instead of the old keypad.
If you can GO ELSEWHERE. I am cancelling my box and moving to the post office. That’s right, this store is so bad I’m choosing the post office.

The owner of this UPS store really needs to pay attention for current and past customers complaints and reviews. I live in Alamo and I’ve been using this store and a Po box for more than 7 years and I finally had to discontinue their service due to their price increase and their unprofessional service at the counter. I come by here to pick up my mail once a week. Every time I come I feel uncomfortable and not welcome. This place used to be super friendly and being able to make any adjustments and gave me discounts. Ever since a new owner took over few years ago everything changed. I feel bad leaving this place because it was convenient for me but it is not worth paying them and I rather go little farther to get better price and better customer care.

Terrible service. I won’t be going back which is too bad since I live in Alamo. I told the woman, Loresa that I’m doing a return and the company had an account. Without bothering to look it up she said they don’t handle those and I have to go to a main branch.
What??? I had just done the same thing 3 weeks ago. The company providing the return was in their system.
So I politely informed her of this and she said” I’ve never heard of them and dismissed me. I politely said could you look it up please? Begrudgingly she did and what do you know they were in the system.
Then, she took forever, over 5 mins to «figure out» what to do. When I said «you know what, that’s ok, I’ll take my stuff to another location. Instead of apologizing for the wait, she said» just give me a minute, I’ve never done this and I have to read this“
On the other hand another woman named Mayra was polite and helpful and tried to help out.
If you are reading this review please subtract the star I had to choose to get this posted.

Someone from this store stole my package. I went in to mail a Next Day Air package, and the package was stolen when I turned my back to check something on the computer. The employees were super rude and didn’t even offer to take my phone number when I asked if someone could have possibly turned it in. I spent about 20 minutes in the store and never left the store. Their customer service is abominable, and I would suggest not going in there.

This store has poor customer service, go across the street to the United States Post Office in the shopping center near the back right corner. Sure the USPS is most likely armed, but at least they know how to treat people who are in need of help. Pass.

This is a standard UPS store… nothing special except that the employees are super rude and there are always at least 3 people in line. It just seems like the employees would rather be dead than working there. Give yourself at least 20 minutes if you need any assistance — you will be delayed.
I would use another option if there was one, but alas, I’m stuck with this crappy store because the next best thing is the post office… and we all know that’s much, much worse.

This is a super nice and big store compared to the San Ramon one. Fast friendly service and they sold me a small box to ship what I needed for a minimum charge. Painless, easy and look forward to coming here again when I have shipping needs.

Quick and painless service. Unless you’re shipping historical artifacts, heavy equipment or organs, mail should be a straightforward thing. Thank god these people get it!