Enterprise Rent-A-Car

So easy to work with and so nice! They picked us up at the bus station even though it was out of their way. They even upgraded us to a very nice Jeep! Easiest and most pleasant rental experience ever. Thanks!

This is a great place to rent a car. The crew is very friendly and helpful. Also, there is plenty of room to leave your car.

Aside from the fact that it took an astonishing 3 and a half hours for someone to drive 2 minutes down the road to get me, the experience evened out. Wish I had known it was so close, I would have simply walked down there. I don’t know who Trevor is, but he is terrible at his job. The people in the office though, we’re absolutely wonderful and manage to de-​escalate the situation (as I was understandably irrate) the moment I walked in. The fact that they did so in such a professional manner and provided me with the perfect rental for me, encouraged me to change my original review from 1 star to 4. Sorry guys, but 3.5 hours waiting, I have to dock a star.

Direct bill account through work for travel with them. This location is easy to get to. They have a high volume. I didn’t get the type of car I wanted, since they didn’t have one. But they compensated for it, and I got a higher grade car for the same rate.
Quick drop off. Will use them again if the time arises.

As a traveler for work, I have rented from Enterprise in Albany just about weekly for a little over 3 years. Before I say anything that may be too negative, I want to say that the people that work there have always been pleasant to me (even though there is a turnover rate-​people like John have been wonderful!), and I see them get berated by unruly customers on a regular basis. (The staff always handle themselves professionally and I’m always impressed of how they keep their cool in sticky situations). As I said before, I rent weekly, so I don’t expect every week to be perfection, but it seems that recently (spring/​summer) there has been a bit of a hassle with getting vehicles. I’m not exactly sure where the ball has gotten dropped, but there have been instances when there ‘aren’t any cars available’, or I’ve been given large utility vehicles, or hassled into taking a cargo van (I had to actually refuse that one, but the guy at the time made me feel guilty for ‘taking the last car on the lot’ and ‘a lot of people are going to be upset when they realize a car isn’t there for them’) I always make a reservation before coming in, typically the week before (when I drop off my rental) and like hotel and restaurant reservations, the company should have vehicles.
Just recently, I showed up at my normal time/​day to pick up my reserved car. There wasn’t one for me or the other ten people waiting for their reservations. It’s clearly a systemic issue. The employees made it up to me on Friday and apologized, but they offered no real solution, except ‘sometimes we just can’t get the cars’. So now that it’s been established that it’s an issue, who’s going to resolve it?
Really, other than this situation, I enjoy the people who work there so if you’re looking for friendly customer service, this is the place

I recently traveled to Cooperstown for the 12u baseball tourney. I have used every car rental company available in Las Vegas, LA, Florida, I will never use any other company other than Enterprise. Scott (in delivery) and Ryan (in return) were very professional, courteous, and extremely helpful with my directions. My vehicle (2015 chev. Tahoe) was clean and very comfortable. Upon leaving Scott had asked me if I needed any directions or help with my bags and assisted my kids to the fullest. When I returned the vehicle on the following Thursday Ryan greeted me with a positive attitude and was most concerned about my family
and getting me to my next stop at amtrack. Enterprise had zero hidden fees, I felt no pressure when signing the paperwork nor did they «push» insurance options on me. What a breath of fresh air to travel across the U. S and be treated with so much concern and respect. Enterprise will have my business every time I travel.

The staff was friendly enough, but the selection had room for improvement. I was stuck in a gas guzzling Chevy Suburban which put a big drain on me financially. I can see why they would want to keep one or two of those monstrosities, but I doubt I would rent from them again without smaller cars available.

I’ve had to use this Enterprise site twice in the last few months due to auto body work on two cars. In both instances it was a great experience. Pick up and drop off were quick and easy, no waiting. The staff was uniformly pleasant and friendly. Of course they had to try to sell me up on the extra insurance, but didn’t persist when I declined. The cars i was given on both occasions were clean, low milage and comfortable (one had 2 DVD screens and satellite radio).Insurance companies were paying the bill, but the fees seemed reasonable.

Enterprise is the way to go if you’re in Albany. Our university uses this company for its car rental needs and my experience at the Amtrak station and also the Central Ave branch has been pretty good so far. I’m particularly thankful to John (Janovich?) with the dark hair at the Central Avenue branch who was especially nice, patient, and accommodating with my many questions even though the place was busy and he was the only one there. They also seem to have regulars they’re friendly with judging from the conversations. Enterprise is also convenient: They have a key drop-​off box at the Amtrak station and like all branches, they will pick you up if you need a ride to their headquarters. The one at Central Avenue also has a safe parking lot with security cameras where you can leave your car and is located close to the bus stop. My one wish is that these places weren’t so pushy about upgrading and adding on extras but I think that’s a common problem from my experience. In any case, I’ll probably stick with Enterprise when in Albany.

This is where I go whenever I need a car for a weekend.
It can be a pain in the neck to not own a car, especially when you need to just get around the Capital District for a day or two, so I take full advantage of their weekend specials whenever the need arises.
Hands down, what I love most about Enterprise is that they do pick me up and drop me back off on the other side. They’re on a bus route, I could easily get to them, but knowing that they’ll come and get me, I can take my time getting out the door and even have a cup of coffee.
Cars remain in their fleet for no more than 2 years and they have an excellent selection. They don’t always have available economy and compact cars, but they always offer me a free upgrade and I often wind up with a much nicer car than what I signed up for (my favorite is the Dodge Avenger, but the luxury Toyota Avalon was pretty nice, too).
They are always accommodating of my strange requests. For example, I’m not big on camping, but I go to a weekend folk festival every year and sleep in the car. I’ve made requests of «a car where the back seats fold down flat» and they do what they can to give me what I ask for.
The weekend prices are excellent, the weekday prices are acceptable. When I rent a car, I stay in the region, so I’ve never run up against their mileage limit. They offer pre-​paid gas so you don’t have to fill it up before you return it and the pre-​paid price is almost always lower than what it costs at the pump. That said, if you don’t pre-​pay and fail to fill the tank to the level you got it, the inflated gas price is exceptionally high. This is standard for car rental places.
I definitely recommend them for rentals. I’ve been renting cars from them for about the past 5 years and while there’s turnover with the staff, the quality remains consistently high.