Golden Grain Pizza

Disregard. Apparently a misunderstanding. Owner was very cooperative and provided great resolution.

Excellent, CRISPY pizza. Many different types to choose from, some I have not seen elsewhere. They even have vegan options.
We tried four between the three of us and we loved them all, especially the chicken bacon ranch. Extensive menu besides pizza, too.
Make sure to grab a menu as they have some good coupons to use. This is our new go to pizza place. Finally, my husband and I can agree on one spot!
Would have gotten five stars except the bathroom needs work.

I heard that they had gluten free pizza and as someone who has a gluten intolerance but loves pizza I was excited to try it. The first time I came here the pizza was delicious but then I started getting symptoms of eating gluten. Hey it happens, and I didn’t advise them of my intolerance before hand so of course cross contamination would happen.
Last night I decided to give them another go but asked them if there was anything they could do to minimize cross contamination. The man over the phone said «yeah of course!» so I was feeling pretty confident. Again, the pizza was delicious but I soon started to feel ill.
Such a shame because the pizza is quite good and almost tastes like regular pizza, but I don’t think I’ll be returning. I always had a good experience with customer service and ordering, so nothing bad to say about that. Just wanted to let all the gluten-​free folks to be cautious when ordering here!

Ordered a gluten free pizza today with pepperoni, onions, bacon, mushrooms, pepper and bacon. The pizza was excellent!!! Will definitely order again. Thank you Golden Grain Staff.

Ordered a pizza and mozzarella sticks for a late night supper, after being on the road all day. Food was delivered to my hotel within 30 minutes of placing my order online.
Mozzarella sticks were delivered hot, and were quite good. I would definitely order them again.
The pizza, however, was a different story. Based on other reviews, I was expecting a good New York style pie. What I got was a cold, overly salty, and lopsided pizza. A pizza from Papa John’s would have been better. As always, YMMV.
The next time I am in the Albany area, I will order from somewhere else.

Hi, do you have pesto sauce ?
Uhm, what?
Do you put pesto sauce on your pizza?
No
What kind of sauce do you put on your pizza?
Pizza sauce…
Time to order Chinese :)

This place hit the spot. I just arrived from California and my flight got in at 11am. The pizza delivery was the best way to go and this place hit the spot. Pizza was good, sauce was on point, and the crust was just what I was expecting. I would definitely recommend this place.

Decent pizza with good delivery time.
For the pizza I have had in Albany, this place wasn’t too bad. My friends wanted to order pizza late Wednesday night and I was persistent on us trying a new place. I was not content with their original decision of Papa Johns or Pizza Hut. This is my last year in Albany and I have to give the pizza places around more of a chance. This was one of the few semi-​decent rated places open and willing to deliver at 10:30pm at night. After reading reviews on the delivery service, I was anticipating the worst, but it actually only took 45 minutes for the pizza to arrive compared to the estimated hour. It was even still hot upon arrival, much to our pleasure.
We ended up ordering an XL Chicken Wing Pizza which came to $ 16 + tip, tax and delivery fee. Apparently, it said that the pizza was supposed to have 16 slices but there were only 12. I thought it was the appropriate size (18 inches as described online), but my friends were annoyed by this fact. It says it was supposed to serve 5 – 6 people, but the three of us devoured it all without problem. Given, each of us had a large appetite at the time. Buffalo chicken pizza is not my favorite to begin with (there is never enough spice or hot sauce to my liking), so this pizza was just average to me. The crust was decent: crispy yet chewy. There were plenty of toppings and cheese aiding in the flavor, but it was too dry for my liking. Considering buffalo pizzas don’t have tomato sauce, they have to make up for it by putting enough buffalo or blue cheese. They didn’t in this case which resulted in the dry aspect. The chicken was just tenders cut up, as expected. This was fine to me. While I wasn’t crazy about the buffalo pizza, my friends liked it.
Overall, for the price and size, I was quite happy with the value and quality. I agree with others who suggest giving this place a 3.5. I’ve definitely had better, but it satisfied me more than Papa John’s ever could. The establishment has the potential to produce a good pizza. I would be willing to try this place again. I am curious what a «normal» topping pizza with sauce would taste like.

We’ve been looking for a new go to pizza place close to home when we’re hankering for pizza slices. It’s between a 3 and a 4, so I rounded up because I had such a great overall ordering experience.
We actually ordered from this place because they keep sending us coupons. Despite being raised by parents adversely opposed to using coupons I elected to order online so I could escape some of the shame.
The online ordering process was easy, and since I was ordering from them for the first time online it automatically input a discount for me. Nice touch,
Our pizza was hot, tasty, and the crust is midway between a thin and thick crust. It was crisp without being dry or greasy and made for a nice next day snack as well.
We also got a side of wings which were very good.
The had our food ready on time for pickup. They were quick and friendly, a great experience so we’ll be back for more.

Delivery was on time. I ordered the spaghetti and meatballs with garlic bread and cheese. Maybe my standards are too high, but I would not order it again.

NICE pizza. i usually order for delivery.

I don’t know whether to get this place 3 stars or 4 stars. I have eaten at a lot of pizza places in my lifetime I have also ordered from a lot of pizza places in my lifetime. I have never had such problems ordering over the phone before. The guy that picked up the phone barely spoke English and I wasn’t asking for anything special I asked for two Roma wraps which is listed on their menu as well as on their website. This guy had no idea what I was talking about. He asked me three times what I was saying. Then I ordered an order of mozzarella sticks. The guy was not understanding what I was saying at all. I had to repeat mozzarella sticks six times. I was in a very quiet area there was one person next to me. I had full service on my phone. Finally somebody grabbed the phone away from whoever I was talking to that did not speak very good English and I told him I wanted to Rome wraps and mozzarella sticks. Quickly he said is that all it will be at your hotel in 15 mins and that was the end of the conversation.
I was on the phone with this guy for about 15 to 20 minutes to order two Roma wraps and mozzarella sticks. I am not even making the story up I had somebody right next to me that experience the entire thing I have never in my life had that much trouble ordering something. The only reason that I’m giving this place for stars is because the food was actually very good. I was not impressed at all by the ordering process of this pizza place. I mean it’s too freaking wraps and an order of mozzarella sticks.
The wraps that we had were the Roma wraps they were very good there wasn’t any roasted red peppers in there but overall the wraps were big and they had a good flavor. Some nights they do offer college specials if you’re a college student just show your ID and I’ll give you a discount on your pizza. The mozzarella sticks were good but you can’t really screw mozzarella sticks up before I’m in a deep fryer. I was staying at a hotel and I ordered my food from the hotel the delivery guy came very quickly in about 15 minutes. The food was still hot when it arrived.
Overall this place is good for food. however the ordering process here was terrible. I mean when you spend 15 to 20 minutes on the phone for two wraps and an order of mozzarella sticks that is absolutely absurd to me.
PROS:
— food was hot when delivered
CONS:
— took me 15 – 20 mins to order 2 wraps and mozz sticks WTF!!!

Extra cheese on the pizza makes a world of difference. Also, tried the Parmesan garlic boneless wings today, and was thoroughly underwhelmed. I believe the chicken is ground up processed and formed into nuggets. Definitely not chicken breast. More like those nuggets McDonald’s used to have before they changed the formulation.

Friends have been raving about this pizza place and I had a Grubhub offer so decided to give it a try. Lots of options here and several specialty pizzas. Gluten free pizza is offered here for those who have a gluten allergy/​sensitivity. Online ordering was made easy and I could pay using PayPal. The pizza was made to my expectations and liking, especially the crust. Toppings were not skimpy and the pies were fully covered with cheese. Sauce was perfectly seasoned and just enough in my opinion. Did not get a chance to try the other menu items including hot subs or wings yet. Picking up my orders were also easy and quick. Tried the chicken bacon ranch pizza and the Hawaiian pizza so far… looks like pizza night again will be in the near future!

Food is good… business practice is terrible. If you order through Grubhub they cant handle the order. Constant screw ups and attitude… its really too bad because the food is good… but staff sucks!!!

This review is not on the pizza, but on the terrible service I received on a recent visit. I am very sad about the bad service actually, bc we really do like the food (which is why I gave them 2 stars instead of 1.)
On a recent, very busy Friday afternoon, I placed an order through the online service Mealeo. I placed my order at 2:45 pm, for pick-​up at 4 pm. I received a confirmation email, boom, all set. When I arrived to pick up my order at 4 pm, I was met with blank stares. I showed them my confirmation, and after about three minutes of whispered conversation, the counter person was sent back to tell me that their internet was down and they had not received the order. Ok, these things happen. However, I have about 10 minutes to feed two hungry kids when I get home before we have to run out again. So fine, we can skip the food I ordered for the adults and I decide to get 3 slices to go. Not heated up, just in a box.
My frustration came when they wanted to charge me for the 3 pieces of pizza. I feel like they should have given them to me, since they were the ones who messed up. (Why is there no mechanism for them to notify their online order company when their internet is down?)
I said as much to the person behind the counter, and was told that he «just works the register.» When I asked to speak to a manager, I was told that there was no manager there and asked, «I thought you were in a hurry?»
It was $ 6, so no big deal really, but I just think they should have made an effort to make some sort of amends for their mistake. Giving me the pizza would have been a gesture that I would be telling everyone about. NOW I am telling everyone how lousy their service was.

I love this place and frequent it often! I usually call for pick up and they’ve gotten my order right each time. There was one customer whose order was inaccurate after a couple of tries and he left very peeved even after his pizzas were free.
We always order a gluten free pizza for me, three-​topping cheese for my wife and a white pizza for my daughter and the quality has been consistent.
Having celiac, I will say that in my opinion Golden Grain has the best gluten free pizza and I’ve tried quite a few. It seems most like a «regular» pizza than others I’ve sampled.
We’ve also used Golden Grain for occasionally catering a Saturday lunch for UAlbany’s Weekend MBA Program and they’ve done a good job. The only issue was the first time we used them and they couldn’t find our Executive Education Center location even though it was at the Albany-​Colonie Regional Chamber, literally a long stone’s throw from the restaurant.

Third times a charm, the owner read my review and contacted me to make sure everything was okay with my previous orders and listened to my opinion, I decided to try once more and was very pleased this time around. The service was great and the pizza was how I like it. Thanks for the pizza it was great! I would recommend this pizza joint, hands down.

Okay. I’m an honest Unilocaler and will do my best to give the best info possible. I just moved and don’t have my kitchen fully set up so I tried Golden Grain again after a poor first experience. What brought upon the second chance was a call from the owner to apologize and make things right. My full order was credited.
My second chance was earlier in the week to try the pizza. I called and ordered for pickup as I wasn’t ready to go through the delivery again. I ordered a cheese pizza. When I arrived at the shop it was very clean and not your typical small pizza shop. Quite a bit of seating. I decided to jump on the garlic knots and get them added to my order. After I ordered the garlic knots the pizza I ordered was taken out of the oven and was pepperoni. The owner was there and took the pizza off my bill and threw in 2 cheese slices. I don’t eat pepperoni and didn’t have time to wait for a new pizza so I took it and went. So for this trip I’d give it 3 out of 5 stars.
Now I’m using my credit for the super bowl and have ordered a cheese pizza and garlic knots. I wanted to order an XL cheese but they were only doing larges for the superbowl. After placing my order I got a call back that garlic knots were not available for superbowl. I ended up getting a cheesy knot instead and thought they were alright. Now for the pizza it has the proper sauce to cheese ratio but the dough is kind of eh. It takes a lot more to chew and the crust is hard to eat. I feel like the dough is plain. Overall the pizza gets a 6.5 out of 10.
All in all I want to give this place better then a 3 start I just can’t do it. I appreciate everything the owner did to make things right. That is a big thing to me. I will keep giving this place a try because of the owner.

Best pizzeria in terms of taste and generosity. I’ve seen how they make the food and its crafted well. Always delicious and fresh when I order a pizza. My friends and I gobble it up pretty fast.
The menu has a wide variety options, I has whole grain and other special things to choose from.
I’d choose this place but would have a hard time picking what I would want