Verizon Wireless

Went in to shop around for power needs for my phone. There were customer service reps who were helping others and some just standing around not helping anyone and no one even bothered to ask if I needed help. Finally got the attention of one of their reps, let’s call him anonymous store employee #1. He told me they didn’t sell the battery for my phone which was understandable so I asked if he had the usb charger for phone. He said they did then disappeared into the back. Waited probably five minutes for him to reappear. Then probably another five minutes. Then another three. Time slows down when you’re waiting for employees to get back to you so it could be less time, but it felt like a good chunk of time. I saw him walking back into the store from outside the mall side entrance and I had to ask him again if they had it. His response was basically,
‘Oh, yea we do, someone was supposed to do that for you. Hold on let me go get it.‘
I walked.
Seriously? What was the point of you going into the back to look for it the first time? If anonymous store employee #1 was so damn busy that he needed to pawn me off to someone else then why not just continue to ignore me like some of the other reps who were doing very little of anything.
I’m sorry that my sale was so unimportant for him to follow through.
Don’t go here if you expect them to help you with the little things unless you are also planning on buying a phone as well.
I’ll be ordering my accessories on Amazon from now on, which is a shame for these stores because their profit margins are made on the additional stuff they sell you, not so much the phones.

Went in to exchange a phone. Although they could not make it happen (due to getting phone through online) they were very helpful, courteous and in good humor.
This location used to have some of the worst, ill mannered, unprofessional staff I had ever seen in any business anywhere.
With the additions of people like Maya, Rachel, and Karl, it is now a breath of fresh air. I mention them by name because they were so nice.