ABQ Health Partners

Utterly disorganized and irresponsible office staff. Their excuse is usually that they are «understaffed» at the time you call. Patients on hold for ½ hour or more on a regular basis. Their recorded phone information instructs patients to call their pharmacy and have the pharmacy call the office for Rx refills. This has twice caused me to run out of my prescription. My pharmacy has records of faxing the office numerous times, but the office does not respond. The excuse for that from the office is: «Your prescription is a controlled substance. You must call the office for that refill.» However, they acknowledge that those instructions are NOT on their recorded phone information. When asked why — they do not respond. They also require prescriptions such as this to be picked up at the office after they telephone the patient. They do not telephone. I have stood for 20 minutes at the office after waiting the 48 hour time period to pick up the hard copy of my prescription (which is what they insist that I do) only to find out they have faxed the prescription to my pharmacy. No negative comments about professional staff, however office staff is sorely lacking and very unresponsive to the problems they create for patients. I intend to address this situation with the medical board as well.