Albuquerque Marriott

I preferred a room that quiet but when I realized my room was next to the elevator I called to get it changed. Amanda was amazing. She not only upgraded us but gave us access to the concierge lounge! Now that’s customer service. We have a choice especially around the Albuquerque Uptown area but I will pick the Marriott on Louisiana every time! Thanks Amanda!

If you work in customer service (not just for hotels) you need to see how this place operates. I am a loyal Marriott Rewards member and this hotel is why. Within a few minutes of me booking the hotel I got an email from the GM (what a great touch) after that my family (traveling through for a funeral) was treated with like family. From the GM to the front desk, immaculate rooms and door greeters this hotel is on par with the best JW Marriott’s I have been too. Hotel is clean, comfortable and within walking distance to many good restaurants and a mall under construction. That’s all great but what sets it apart is the unreal customer service. Marriott Corporate take note, if you have a struggling hotel that needs a lesson in customer service send them here, seriously, this place is unreal. Also, if you need a new executive in charge of customer experience I would suggest the GM of this place (first name Doug). I’m really at a loss for words for how well I was treated. Driving through for what is certainly not a «happy» trip this hotel left us with a lasting memory that helped us throughout the trip. Without question one of the top 2 traveling experiences I have ever had in my life.
Doug and team, well done. You guys all deserve a round of applause and should serve as a role model to the hospitality industry.
Thank you!

I’ve frequented this Marriott a lot since business brings me to Albuquerque fairly often. My last few visits here have been really good and it appears that they are really stepping up their game, so I had to update my review to reflect how much I’m coming to love this place.
The customer service at this location is great. Every employee really goes out of their way to be friendly and make you feel like a valued guest. I was greeted every time I entered and left the hotel. I came down to the front desk to ask for boxes (I needed to transport things to the office the following morning) and they said they would have someone bring me up some. The gentleman brought me up boxes just shortly after I left the front desk. On my way back in the next day, he saw me in the lobby and asked if I needed anymore boxes or anything else, which was very thoughtful. The front desk workers were wonderful and helped me figure out some rate issues I was having, which was great considering I stay at this property a lot. The concierge workers are always very friendly and they keep it well stocked and cleaned. This Marriott does a great job of treating its guests very well, which really makes for a great experience.
They always have coffee in the lobby right outside of the elevator, but I was pleasantly surprised to see that they had hot chocolate there in the evenings. This may be because it was around the holidays, but I sure hope they continue that because the hot chocolate was very tasty and it was great to grab a cup on my way up in the evening.
This property isn’t the newest I’ve stayed in, although it’s clean and functional, but everything else about the hotel makes up for it not being the most updated hotel in Uptown. Kudos to the staff for all their hard work and great customer service which really enhances the hotel experience for guests.

I have stayed here before, and it has always been pleasant, but this time it was different. The staff was wonderful! They greeted me upon entrance, check in was fast and easy, and the clerk was so nice. They worked hard to make the guests feel special. Great hotel! Clean rooms and plenty of hot water for showers (I point this out because many hotels do not)

I made a reservation for mobility impaired with three guests. What they gave me was not what I requested. In fact they acted surprised that I even needed a handicapped room. Other Marriott’s can handle this request with no problem.

The Good: The room rate, free abundant parking, full-​service (chocolates on the bed), quiet heat and air system, centrally located, free self-​service coffee in lobby, a conference hotel, and nice welcoming.
The Not So Good: Weekend traffic noise on the Louisiana St. side. Too many accelerating motorcycles and cars with loud mufflers. I also understood that there was a penalty for early departure (i.e., staying 2 days instead of a planned 3 days) without giving a 24 hour notice.

This is a great Marriott in a great location. It is true that the lobby is modern, while the rooms are a bit dated and worn. However it is very clean and the front staff are always professional. I’d call this property business comfortable. As a business traveler, it suits my taste and needs quite well.

Terrible. Old, unloved property long overdue for an overhaul. Crummy, small, dingy rooms. Hotel wide Poorly functioning AC (room temp never got down below 78). My two colleagues reported the same AC issue. Worst coffee I’ve ever had. Waited 10 minutes for restaurant staff to appear at 830 am. Avoid this property.

We brought our kids for a little get out of town a few days while my husband attended a training seminar at the hotel. At check in, the desk clerk told my husband we were upgraded. When arriving to our room I was less than impressed. The room was small, the bathroom quite small, no mini-​fridge and the room felt a bit worn. If this was an upgrade I would hate to see a standard room. The lighting and number of outlets for charging phones and tablets were adequate. The bed was just okay and on the soft side. I, unfortunately, woke up with lower back pain.
I took the kids to the indoor pool and enjoyed how cool and comfortable it was inside considering how hot it was outside in the evening hours. The lobby and bar area get busy during the evening hours. The hotel is definitely geered to business events and meetings. The concierge room offers breakfast with a decent variety of items and evening beverages. It’s quite small and could easily use another room to accommodate those partaking in breakfast or night caps more comfortably. I loved having an array of shopping and restaurants within walking distance and three malls close in proximity to the hotel. Staff was top notch while always helpful and professional.
I think this site could be a shining star with some upgrades and changes. I expected more since this is a Marriott property.

We stayed here for the Gathering of Nations pow wow. We did mobile check in before we arrived and when we got to the hotel it took less than 1 minute for us to have our room key in our hand. Wow. Talk about efficient. The front desk clerk was young but very professional. We were on the 14^th floor. Our room had a beautiful view of the mountains. The concierge lounge on this floor is very noisy. It closed at 10:30 on the first night of our stay and the drunk, LOUD people that were waiting on the elevator could be heard all the way down our hall. We did not use many of the services offered by the hotel as we did not spend much time in our room. One night at almost midnight we were looking for something to eat a small pie with that we bought at a local business and when I finally called the front desk they were happy to get us silverware complete with fancy cloth napkins… at midnight. The hotel is beautiful and not at all dated. I thought the rooms were kept very nicely. The bed is soft and I overheard someone say theirs went down in the middle. It has a nice location right off the freeway and there is easy in and out. My only complaint would be the parking lot. there just isn’t enough of it. It could use an overhaul as the paint is worn off most of the spaces. There is a wonderful shopping area within walking distance if you just want to get out. We would definitely book this again.

I travel enough for Business and personal that I know a hotel and staff that tries v. those that just go through the paces.
While the room was fine and I have no use for the pool or bar, this review is for the staff that truly understand what Customer Service means!
Each encounter, from check in to directions to the doormen was outstanding. Here’s an example:
The room’s air conditioner wasn’t cooling the room down so around 8pm I walked down to the front desk to ask if maintenance could come up and take a look at the A/​C. I turned around and got in the elevator and before as I turn down the hall to my room, there’s Maintenance knocking on my door. The guy was extremely pleasant, efficient and 10 minutes later, I had all the cold air I could handle.
Thank you to the good folks at the Marriott there… you try and it shows!

Lovely hotel with a nice indoor/​outdoor pool and great service. Quite impressed with the rooms, despite it being an older building. The only improvements to our stay would have been two queen sized beds instead of full and to have a hot tub outside next to the pool.
We had a very large group and the staff was helpful. The lounge area and bar adjacent to the lobby are very nice and a great place for adults to sit together — not particularly child-​friendly.

Goo property. Noisy lobby and not really designed for the tourists. Lots of weekday business. Concierge lounge is small but same number of people. Food was gone.
This is a full service Marriott hotel is is definitely designed for the business travelers and not the vacationers. The lobby area is quite noisy, especially the bar which was well packed with the after-​work crowd and the ones who were stacking up their Marriott points by eating here.
Quite a lot of elite travelers doing their thing, which made for a very crowded concierge lounge that had the usual number of visitors but was smaller than it could have been. Breakfast was well stocked with bagels and eggs and such, but the evening hours had pretty well decimated most of the food on offer. Snooze, you (I) lose.
Our room on the 14^th floor was quiet without the usual slamming doors that I’ve come to notice a lot of lately. Very little room from the hallway or the neighbors. Bed was comfortable, if a little soft.
We did not visit the indoor/​outdoor pool, exercise room or the restaurant. Good shopping right across the street and many restaurants if you want to get out of the hotel.
Our room had a nice view of the mountains at sunset.

***This dated Marriott is serviceable and clean, but it could use an update***
Albuquerque is not a lively and energetic city when compared to some of the country’s top destination cities like Chicago or San Francisco so it is no surprise that the Marriott here is mostly just functional and clean and not contemporary or unique. This Marriott has an okay lobby and the rooms are clean and comfortable but dated.
The Concierge Lounge (for Marriott Rewards Gold and Platinum members) is very small and too small for breakfast. Their breakfast offerings included cold options like fruit and yogurt, cereal, breakfast pastries and breads, scrambled eggs, and oatmeal.
This Marriott is located in a very suburban-​like area with chain restaurants and a Target. It is not that long of a drive though to get to Downtown Albuquerque or the airport.
Service was good.
Room rates are reasonable for weekends though the rates are a tad pricey on weekdays.
This Marriott is probably a decent option for Albuquerque, but if you are used to staying at Marriott hotels in bigger cities, you are likely to leave this one disappointed.
Free self parking is available. It is easy finding an open space.

Nice lobby and grounds. Check in was fast, we were placed in a double instead of a king, fixed that quickly and efficiently, thank you Kia!
We will stay again. Staff is all very friendly! couple of areas to consider; parking lot is very dark at night, and just a question why is the music so loud by elevators and front entrance?
Very nice overall!

Thank you Marriott for the Military Discount!
If you need to stay the night in Albuquerque and it must be a Marriott-​CHOOSE THIS ONE! I have stayed at the Marriott near the airport and that’s okay, I’ve stayed at the old Pyramid Marriott-​and that’s terribly dated with a mess of construction right now. But this one is the best.
Upscale, clean, new, modern, and convenient/​walking distance to eateries like Macaroni Grill and a brand new outdoor mall that’s just being built with a Trader Joe’s!
Check-​in was a breeze and a friendly bellman helped us with our luggage. I always request a feather free bed and I’m easily accommodated. Room was spotless.
The high-​rise hotel was off the interstate and we chose a top floor with a nice view of the Sandia mountains and no road noise. Bonus: Indoor/​Outdoor pool! Room service was yummy and the hubby went downstairs to the lounge to get some cocktails. Margaritas were fabulous. Service friendly.

I will make this review short and sweet. The checkin process was quick and the staff we encountered friendly. This location is dated and could use an extensive remodel to bring the building into the 21^st century.
The most shocking thing about our stay is that we discovered our linens weren’t clean and we developed scabies when we got home. Absolutely disgusting.

Pros– Staff is amazing, the front desk is fantastic and very helpful. The housekeeping staff are very nice but unfortunately don’t speak very good English. Rooms are very clean with plenty of towels. Gym has complimentary head phones, free apples, and individual Tvs on machines. Staff calls you the night before your checkout to make sure you’ve had a good stay.
Cons– No fridge or microwave in hotel room. Room prices go up on Sundays. Waiters in the bar downstairs need to be more careful when speaking to guests, he asked me what I was doing in the bar because I didn’t fit the usally demographic for the hotel. I’m sure he didn’t mean to be rude but it came off wrong. Room key expired a day before my check out but problem way fix quickly.

Beautiful hotel with great employees who take action before I can even figure things out.
I stayed there because of a graduation party I was attending was at this hotel. My daughter joined us as well. When booking I messed up and ordered a room with one bed. I was checked in quickly and was just turned around to find the room when one of the desk help persons asked me if needed two beds. I said yes and he apologized because I was checked into a one bed room. I told him that was my fault and thanked him for noticing this and changing it before I had to come back down.
All the employees at the hotel seemed empowered to make decisions and help whenever and where ever they were needed. That was refreshing to see.
I don’t normally stay in Albuquerque but if I do I would return to this hotel. Rooms are nice and beds are comfy! The views are spectacular as well.

Now I know why most of the people I work with stayed at the Embassy Suites down the road.
The Good…
My corporate rate was $ 110.
Beds here are always good
Lobby is nice
nice soaps, etc in the bathroom
The Bad and REALLY BAD…
Hot tub was closed because it was not handicap accessible. We’ll I’m not handicap. Either let me in or spend the $ 2k to make it pass code. Poor/​lame excuses don’t cut it at a Marriott property!
Coffee was like water — I was even happy to pay for something better and thier bar does not even have an espresso machine?!
My room was on the 11^th floor and partly angled towards the highway, not completely but it still was loud! There is almost no sound blocking in the walls and glass. I had to use foam ear plugs to sleep
The breakfast served for the event was poor. Compared to the little tiny place in Sante Fe the day before the selection was less than half the items and the breakfast burritos were crusty like there were left over from the day before. Really bad!