BJ’s Restaurant and Brewhouse

This place is horrible! Long wait time, service sucks and they never get the orders right.

We worked with the staff to plan a 60^th lunch for my husband where four of his lifelong friends came in from out of town to surprise him. The staff were wonderful, attentive and funny, and the food was delicious! Thank you!

We have been here three times, the first time was a 5 star experience (partly because our waiter was nothing short of awesome) and our food was very good. The second time was for take out and they were wonderful while we waited offering drinks and keeping up up to date on our order.
The third trip was just okay, not bad but they were very busy and that seems to be a problem. Our waitress was missing in action for most of the meal and some of the food was not hot. They made it right and we left full and happy.
My one real complaint is when it is busy it is VERY noisy.

Great experience today. I had the ziti and my husband had the Parmesan crusted chicken. Both were good and my 9year old ate everything! Definitely will be there again. Enjoyed watching football and the wait staff was excellent!

Feel sorry for the waiters, the hostess is one of the rudest I ever encountered! Gets the patrons started with a bad taste in their mouths. (Hostess with tattoo on left shoulder).

Great place for anyone who wants to watch football and either doesn’t get the game or they are from out of town and need a place to watch their favorite team. Even better is the prices drop to happy hour level $ 1 off beers and $ 2 off appetizers. I love ribs, and the sliders are best with bacon!

Yeah… methinks not. Awful service, bad food, long wait time. I really don’t think this place will last unless there are some major changes. The food is not prepared with love and care, it is very obviously pre-​packaged frozen stuff that’s just thrown into an oven, fryer, etc. Save yourself some money, time, and exasperation and go elsewhere.

This BJs location needs to seriously review there customer service skills with their servers. From the introduction, to not coming to refill our drinks, and gave an attitude as they just didn’t want to be there. Im not mentioning our server by name because I’m giving this individual the benefit of doubt…“maybe it was a bad day”…all in all the food was good. Maybe next time my experience will be 5 stars

Went to lunch there because they were offering a free meal to Active Duty and Veterans. It was very crowded due to the Veteran’s Day Special. We sat in the bar because there was a wait and we were very hungry. My husband ordered the pulled pork sandwich and fried; I ordered the lunch special unlimited soup and salad. We told our server that we were both there for the Military special when we ordered. My salad came out pretty quick and it was a very small portion. Our main courses took forever! It took about 30 minutes for a soup and a sandwich. When they finally came out, they brought my husband a BBQ platter not a sandwich and my bowl of soup was about a half of cup! We didn’t care at this point to say anything, we were so hungry.
The bill was messed up twice, the server assumed that my husband was the only military person, eventhough, we clearly stated we both were. I showed him my paperwork and he was able to fix it. This process took 30 minutes since requesting the check.
We were there for an hour and a half! Not sure I am going back to this location, I will try the one at Uptown next time.

Unfortunately, this review is not about bad food. We couldn’t even get in because the hostess was terrible. We went outside to wait because it was very busy and we had a cranky baby who needed some room to move around, and we told the hostess where she could find us when our name came up. Well, we never got called. And when we asked about it, all she said was that she called us and we didn’t show.
I’ve heard nothing but bad things about the service here, but excellent things about the food. Thought we’d give it a shot. Oh well. Lost our business.

I have two very conflicting experiences here. One I would rate a 1-​star, and the other I would rate a 5-​star. Both experiences were with the same two people, at 10pm at night (after we got off work). Let’s start with the 5.
5-​stars:
The three of us sat at the bar and received great service. The bartender was extremely social and tended to our every need. He was on top of everything, recommended us great drinks, and joked around with us. The food came out great, albeit a tad slow, but it was a fine experience non-​the-​less.
For the one-​star:
We were sat down at a table this time by Amber (I believe, says she has a husband that works in the kitchen). She smelled like cigarettes, must have been after a break. She was alright in the beginning, served us our drinks and took our order fine. Now the kitchen was slow as heck this night, I don’t know why. There weren’t that many tables, either that or we all ordered at the same time. The food that came out was good though, no complaints on that. Where it fell apart was our waters were empty, and I was waiting to order another drink. When she came around we ordered drinks and ordered pizookies. We ordered the pizookies at around 10:50, and we didn’t receive them until around 11:30. The worst part was, after we ordered our pizookies, without even receiving them yet, she brought us out our check. Dessert wasn’t even ready, and you brought out our check? Not to mention we paid at 11:15, and she kept reassuring us that the pizookies would be out soon. At 11:20 she said, «Don’t worry I have a girl in the back that’s going to bang them out in 2 minutes!». Still, nothing until 11:30. To give us the kicker she gave us a coupon for $ 5 off $ 25 our next meal. What the f? Honestly, just an overall bad experience and no manager to be found. Very disappointed.

So I had to give this place a second try because the first time I came in was so bad. Let’s see the first impression of this place was wow looks nice. The food was good but the service was lost and slow. Sat in the bar area. Hoping to get faster service but in all truth that was also lacking.
The food takes so long that I even forgot if I did order anything. When they get busy. Everyone runs around with their heads cut off. If it wasn’t for the drinks I don’t think I would have the patience. Ordering appetizers is a safe bet. Can’t messed that up. But if you go in for dinner just be ready to have a long wait.

We’re long time fans of BJs. We first had the pleasure in about 2003 in Chandler AZ. We are glad to see BJs in ABQ now, especially the new second location on the west side. For starters I love the wide open feel of it. The tables in the main dining area are nicely spaced. The bar seemed a little crowded, but it was also prime dining time and a fooball game on. Oh, they have GIANT TVs all over the place. If we didn’t have our daughter with us, the bar would’ve been fun to sit in. Our server (forgot her name??) was great. She greeted us immediatley and took our drink order. The hubs just had a diet coke, but my daughter had the sparkling lemonade and it was tasty (albeit a little sweet for me). I wanted a beer, but they had SOOO many choices. Both on tap and bottled, and local brews too. While debating between 2 beers she offered to bring me a taste! Love it when the server proactively offers to do that… BIG bonus points! I ended up with a Jeremiah Red. It was similar to an IPA, and icy cold.
For dinner I chose the Seared Ahi Tuna Salad with the dressing on the side. It was really good. The tuna was perfect and it was topped with wonton noodles, which although tastey, I opted to remove most of them due to their high calories. My hubs had the BJs Double Deluxe Burger for his carnivore appetite. Wow. What a burger! He loved it. Our teen daughter had the chicken pesto pizza. Nice thin crust and served on its own little board. We really enjoyed BJs!

Let me just start by saying that I cannot stand having a book for a menu, which is exactly what is given to you when you are seated at this restaurant. Actually, you get two books – one for drinks, one for food. To me, its about quality over quantity. I want food made-​to-​order and made well. If a restaurant only has fifteen options, so be it, if it meets these standards. BJ’s for all obvious intents and purchases does not. Its a chain restaurant so expect chain food. Not a fan.

BJ’s is one of our favorite date spots; it is a place where we know we can count on for good food and great service.
The staff at this restaurant are very friendly, prompt, and helpful. We have never had any problems with service.
The food is good. I have tried the Mediterranean tacos (which you may like if you enjoy Greek yogurt), the veggie and goat cheese flatbread pizza (very delicious), and the ahi tuna salad (tasty but has some wasabi-​zing to it).
As for drinks, I have really been enjoying their Temple of Stone IPA lately, and let me tell you– I am not one to like hoppy beers. This beer is an IPA for the weak. ;) I can enjoy it down the last sip. My boyfriend also has been ordering it lately, and can drink IPAs like no other.
We always come to dinner at BJ’s, then walk on over to the movies. Makes for a great date night.

I came here for happy hour to check out the new location. I am already a fan of BJ’s having been to the one on the other side of town. I love that they have such a large selection of items on the menu. The skinny cosmo was very tasty. I like that they have a variety of beer selections as well as cocktails and wine for happy hour at decent prices.
I have to knock off a few stars for service though. We only ordered one drink here for happy hour because the waiter only came by once and then we did not see him again for nearly 30 minutes. I would have ordered another drink but by that point I was fed up with waiting. Once we got our check it took another 20 minutes to get our receipt. If service is this slow all the time I will not be back, I do not have that much patience.

BJ brewhouse has always been good for us, whether it’s in Phoenix, abq or this new one on abq westside. The menu is huge kinda like Cheesecake Factory where they have something for everyone. And the microbrews here are very good too!
As for tonight it was busy Saturday and walked in at 830. Service was fairly good for our waitress being overworked. Food came out on time and was just as we have come to expect, good. I was impressed that all BJs new locations import waiters from out of state to help train the new staff. We had a guy who was from California that he been there for couple weeks training others. So that right there tells me this place puts a lot into making sure all locations are keeping up there great service.
So like I said, this place is good as all other BJs we’ve been too and will definitely be back again.

This location is still new, so they are still working out all the problems. I will update as time goes by that they can find their flow to run smoothly. The food is good, same as the Coronado location. Service is bumpy, and the food runners are still learning tables so you get them coming by with food and not knowing where to takeit so they tend to just ask every table down the row. I been there, I have done the restaurant biz before. I feel bad for giving only 3 stars, as I know once they get runing right It’s going to be a great place. But however I do have to review everything honestly. Definitely try their brews. I particularly love the red WITH their cider added, yummy! Extra spicy wings and their burgers are my favorite

I hope they get better at this location. The problem started with the call ahead. The boy who answered the phone didn’t actually put my name one the list. In fact, he worked the take out line and had no business on the call ahead line.
Do all BJs hire snotty hosts? Well, this was no exception.
Our waitress was nice & efficient.
The food came. I ordered the bison burger — medium. It came well done. My table mate ordered medium well but with sauce on the side. So they mixed it up?
The bathroom was unattended and in need of a lot of attention. No toilet paper, few hand towels, trash cans overflowing.
The beer was good.

Straight up — I avoid chain restaurants. Usually pretty awful…
That being said, the new BJ’s Brewhouse near Cottonwood mall is GREAT!
The NY strip was killer!
My son had the crispy jalapeño burger, and loved it!
Home made root beer was AWESOME!
You HAVE TO order the cookie trio dessert — called pizukis? Salted Carmel, cookies and cream and peanut butter cookie — TO DIE FOR!!!
Service was stellar!!! Ask for Gary or Cheyenne — they were really nice. Had a great time. Definitely a new favorite.