Days Inn Midtown ABQ

I’d give this Hotel a NEGATIVE 5 if I could !!! I rolled thru N.M. on the return leg of a cross country road trip. I had such an excelent Exp. at the Days Inn in Ft. Wood Missiouri that I figured I couldn’t go wrong. Even though I checked in at 3AM I was charged for the full day but was exausted & simply needed sleep. The rates were higher than what I had expected but as tired as I was, I NEEDED sleep ASAP !!! I also voiced this to the clerk. She had tatoos & piercings which I find tacky. None the less, I still assumed I’d get great svc. The check in took a few mins longer than I would have liked. Their 1^st mistake, the girl told me I was in Rm. # 3111. Wrong !!! It was 3114 & this Hotel Rm. #s are on each side of the building. So I went around to 3111 to find it occupied & an upset guest opened the door cause I was tinkering with it. I then went back to the desk to ask the girl what happened. She apologized & re directed me. 2^nd. mistake. I was so thirsty & wanted a 7-​UP or Sprite before bed, I went to the desk for change & found ALL machines on the grounds to be sold out, broken or empty. However there was 1 or 2 selections in the lobby. That was my 3^rd trip to the lobby. I then returned to the room to pass out. I went to grab the phone for a wake up to find out that the cord had been jerked out of the wall. I went to set the alarm clock provided in the room & that was broken. I just went to bed on a bed that felt like cardboard boxes stacked up. Ugh !!! Terrible nights sleep. 1^st thing in the morning, I used my cell to wake up but went to get my free breakfast. 1 Hr. BEFORE the end of breakfast & found the waffle mix was empty, there were no eggs or biscuts & gravy. EVERYTHING was desimated !!! Nasty looking hot ceral & cold ceral. The orange juice machine was broken or turned off too so I didn’t even get my juice. The coffe was terrible !!! Finally, it was cold out upon arrival so we set the heater on Medium. All 3 of us woke sweating & nose stuffy cause the heater was so old. My wife also noted that Days Inn usualy provides an iron, there was a mount on the wall but no irion. GOOD THING I DIDN’T NEED one. They also usually provide a hair dryer so we left ours in the car. Theirs was there but broken. LOMFL !!!
30min before check out I was so disgusted by the service & facility in general, I WANTED at least ½ my $$$ returned. The girl at the desk in the morning was polite & at least pretended to reach the Mgr. to no avail BUT ASSURED me I’d get a call back & she even confirmed my Tel. #s. Plenty of time has now passed & no return call.
If in Albuquerque, STAY AS FAR AWAY FROM THIS HOTEL AS POSSIBLE. It’s really sad too because Days Inn is suppose to be a Middle Class hotel & I feel Motel 6 would have been better, cleaner & cheaper.
P. S. Read my other posts. I do take the time when Svc. level is above & beyond. I don’t just bag on people cause i have nothing better to do. This place was terrible. STAY AWAY !!!

*DO NOT STAY AT THIS HOTEL*
We’ve been here for 4 nights now hoping the customer service would improve but its only gotten worse. The people at the front desk are incapable of following through with simple basic requests such as having the maids come clean the room. The fact that we even have to ask our rooms to be cleaned is just awful. Both of their toilets started overflowing one afternoon and when the maids came to clean it up, they used all of our clean towels to mop up the mess AND LEFT THEM THERE. We are completely repulsed. We have been asking for two days and counting for someone to come take care of the mess. I could go on and on about all the problems with this hotel. They don’t have conditioner, they don’t have maids come change the sheets, burnt out light bulbs, dirty floors, terrible employees. $ 50 a night for this shit hole is not worth it. Hire some people who know the tiniest bit about customer service.

By far the worst hotel I been in my life. I went to four different rooms and each one is worse then the last. Carpets are nasty was even worse. The light in the bathroom didn’t work, no clean towels, sink was dirty and another room we looked at the door was busted almost like someone Tryed to kick it in. So in the end we ended up downgrading to a queen from a king and the room we are staying in now is awful (but alittle bit better then the rest) I will never stay here again i booked for two nights but I’m going to eat the second night and stay somewhere else.
On a side note, this should not be rated as a 3 star for what I’m getting and the nastiness of it, it should be condemned and closed no one should have to stay in conditions like this.

This hotel was disgusting. The steps leading up to the rooms were metal and concrete and I felt like we might fall through as we were walking. The hotel staff was nice, but it didn’t make up for the condition of this place. There were brown stains (presumably feces) on the bathroom door. The paint was so thin on the walls you could see through it. The floors were stained, the furniture was stained and the a/​c didn’t work. We came for the balloon festival and if there had been a single room anywhere else we would have gone there. Truthfully I had only picked the hotel because it was the last one left and now I know why. However the pictures online depict a much more average hotel. My children were begging me to sleep in the car after seeing stains on the sheets. Please stay away if you want any cleanliness.

This is a 2-​star hotel so my expectations were not high, but this hotel did not meet even my lowest expectations. Linen, furniture, and carpet were all in poor (gross and old) condition. To be fair, I will mention this was a smoking room (which was one of the only rooms available at the time) but I highly doubt the other rooms are in much better condition.
When I arrived both bedside lamps were unplugged and when I went to plug them in myself I realized that one of the plugs did not reach the only available outlet (which was located on the other side of the bed). Luckily I found an extension cord behind the television which was difficult to unplug because it required the heavy TV unit to be moved in order to reach it. After being on the road for half the day, this frustrating situation was the last thing I wanted to deal with.
The customer service needs just as much improvement. When I mentioned to the front desk agent in a non-​hostile tone that my hairdryer (which you have to request along with many other basic amenities such as a clothing iron) had not yet been delivered, she condescendingly responded «I’m still searching for one for you HON» with an irritated tone; a fact that had not been mentioned when my towels were delivered. After over an HOUR, I called the front desk for the second time and was told that there were no hairdryers available. I would have appreciated at least a phone call to be notified of this.
And last but not least, I had a bizarre experience when two housekeepers knocked on the door at 10 AM and asked if we wanted our room cleaned, otherwise it would not be cleaned for the rest of the day (which is the only reason I agreed to allow them in). Needless to say, it was a little odd to be getting ready while the housekeepers were in the room with me cleaning the room.
This was my first and definitely my last time giving my business to Days Inn, a business that is clearly not concerned with customer satisfaction or repeat customers. I would strongly advise that you go somewhere else.

Bed was made but the sheets were not changed from prior guests! We found pubic hair & other hair in the sheets along with crumbs. Also there was hair in the tub. I would give it a 0 stars but unable to

This place is freaking disgusting. Slow, arrogant service. No lights around the parking lot and super sketchy. Pubes and dirty ass restroom. I feel so disrespected.

A dirty dive. Cheap, but not worth it. The carpet was disgusting as was the tub. Never again.

If zero stars were an option this review would reflect that. Rude staff, horrible manager, accused my group of thirty somethings of having a party, kicked us out, and refused to refund the second day we paid for. Refused to give me anything in writing and their corporate office was just as useless. The ridiculous, overzealous lady that came to our room the morning of our removal even brought a skeezy looking guy with her dressed in a tacky jacket and jeans as a scare tactic. I have never been treated so poorly in my life and find it insulting that we were accused of throwing a party like wild teenagers when we are actually a group of professional people. Do yourself a favor and avoid this place

The room was bad. Not clean at all with one of the most uncomfortable beds ever, but I would not bother to complain if the staff wasn’t awful. The girl that checked us in didn’t understand how their airport shuttle works & told us we could just request the shuttle when we wanted it. When we went to check out the next morning, they explained that the shuttle only ran every half hour. It happened to be 7:30 on the dot, but there was no shuttle. They told us we’d have to wait until 8 even though we’d requested the shuttle for 7:45 the night before.

It’s functional but thats about it.
After a long day of driving checked in around 6pm, asked about their pool to cool off. She said it was open a few more hours so we asked about getting food and coming back, she said not an issue would still be open.
Ran across the street and came back LESS than 45 min later and was told it was closed. Irritated with a 10 year old on a road trip. Breakfast was adequate for being included. Convenient just off the fwy and EXTREMELY cheap in all facets.

Ewww. Do not stay here! Cheap hotel price, but this place is a dump. No tv remotes, broken fridge, small and dank rooms, and a slew of shady people roam this place. It’s not in the best part of town either. I would not stay here again.

This hotel is definitely tired and worn, but if you are a traveler needing a cheap room for a nights rest it might work IF the service and management was up to par. From my experience this was not the case and I would not recommend anyone stay here.
Checked in at 6 pm, got to the room only to find it had not yet been serviced from the night before. After complaining, it was another hour before it was ready. Neither bedside light worked; one missing a lightbulb, the other just not working. Was going to use the in room coffee maker in the morning only to discover the receptacle for the water was full of dust and hair. These are just the highlights of issues; there were others. Overall, very disappointing experience and certainly not worth the price ($ 75), and on second thought, probably not worth any of our money. Take a chance on one of the many other similarly priced places.

Like others have stated, you get what you pay for. Very, very basic, but just what you need. Rooms were clean and the staff was friendly. Perfect place for just a cheap place to lay your head.

In summary: customer service and cleanliness not all that great and yes, I agree there should be a microwave/​fridge. Breakfast needs to be better.
Here was my letter to the manager which details my review.
I am writing to you to submit my comments and concerns regarding my recent stay at Days Inn in Alburquerque, NM. I have never stayed at a Days Inn but have stayed in similar motels prior. We stayed in room 3229 from November 1 – 3, 2013.
Firstly, cleanliness: 1.5/ 5 stars: the lobby was decent. When we got to the room, we found a half inch long cockroach on its back on the bathroom floor. I immediately killed the insect and quickly gathered my belongings to seal up my luggage. The bedspread had a 10 mm diameter hole in it. The chair and carpets looked like they either hadn’t been cleaned in a very long while (looked very dirty and grimy) or needed to be replaced.
Customer service: 1.5/ 5 stars:
A) we let the head of housekeeping know we had found the cockroach and the hole in the bedspread. Thus we informed her we had rolled up the bedspread and placed it above the hanger rack and to please not place it back on the bed (housekeeping was conveniently located just below our room).
When we got back that evening, we found another new bedspread on the bed and the other bedspread which we asked housekeeping not to remove (which incidentally we already realized had our ab roller rolled up in it) was gone.
Called to the front desk and spoke to Angela who promised to check with housekeeping in the morning as she would get in at 7 am and also since she said there was no housekeeping staff available in the evening hours. (Incidentally, I asked her what would happen if I was leaving the very next day early in the am, and wanted to get my item back before I should return to ca? She basically said «nothing» could be done about this.) Got down to the front desk around 9 am the next am and she still hadn’t asked housekeeping about the ab roller so I had to wait while she tried to contact Heidi. I also don’t know how your staff is trained but there was a delay also while Angela was helping another customer out, the phone rang which she did pick up but instead of asking for a call back number, she had the guest hold while she helped out 2 more guests at length (it seemed that the guest had stayed a week ago and she/​he was trying to locate a laptop). This doesn’t seem like great customer service as I am also in the service industry.
B) We decided to stay an extra day in ABQ and I asked angela whether she might be able to ask the manager whether we could get an extra day complimentarily and/​or discounted due to the dissatisfactory service and cleanliness issues thus far (plus we conveniently wouldn’t have to move all our luggage to a different location). She said it would take her about 15 minutes to check with the manager but that if the manager should decide not to respond, there wasn’t anything she could do. I returned 30 minutes later without any resolution/​response. I suspected she either didn’t get to asking the manager or there is not a system in place of rapid service to respond to dissatisfied guests — which I had already experienced this one time already with the ab roller/​bedspread issue and also observed happen to another guest. I decided to send the manager an email to resolve the issue myself (please see below). I would think she would be more than willing to compensate for the issues that had already happened to rectify a dissatisfactory experience.
Breakfast: 2.5/ 5 stars: I would suggest having more variety of fresh fruits — including bananas. Also, soy or rice milk would be a great improvement as well for those who are vegan and/​or lactose intolerant. Maple syrup would be a nice addition as well instead of high fructose corn syrup. The hot waffles are nice. I observed that one of the waffle makers was not working optimally (sticking waffles that wouldn’t separate from the waffle maker). I pointed this out to the staff and asked her to spray it with some sort of oil so the waffles wouldn’t stick. She did this but, I believe, failed to clean it before spraying the oil as the next am, it looked like an «out of order» sign was placed over the waffle maker. I think all that needed to be done, as I went over and checked out the waffle maker which had been working fine just the other day, was a good cleaning job followed by an oil spray. The staff didn’t take initiative to clean the waffle maker.

I was surprised to see these bad reviews! The staff was helpful and friendly, room was cheap, and clean– even the bed was pretty comfortable. They offer breakfast in the am. The only thing wrong with our room was the hair dryer didn’t work, not a big deal for me, but I can imagine that being a problem for some. I didn’t check out the gym or the pool.

Being at this hotel didn’t give me a good impression of Albuquerque at all. The rooms were small as hell and stinked really bad. We got a no smoking room but, I am sure someone smoked in our room. The bathroom was disgusting. Mold in the corners around the tub and toilet? Really? What do the maids get paid to do besides trying to barge into your room every 15 minutes starting at 8am even though you have a do not disturb sign up.

Not the best but we got what we paid for.

One reason we selected this hotel over the others in the same area is price. It was a good price — yes. The room was mostly clean — and most important, NO BED BUGS!
But on the negative, we had a no-​smoking room but someone next door or above us had a smoking room and the walls didn’t stop us from smoking with them. (In other words — we could clearly smell the smoke from their cigs.) We had 2 days of not smelling smoke but the last two days required we open the door to get fresh air!
And the internet — it was slower than a dial-​up modem! We brought two tablet computers and neither could get a good signal nor when connected get any useful speed. Ended up going to McDonalds to get ‘high speed’ internet.
And finally, the room appeared to have had serious water damage remediation recently. The carpet was still pulled away from the seams in certain areas. The stopper in the sink didn’t work (I had to crawl under the sink to manually release the stopper).
Good think we were only hear to sleep at night.

There is nothing good to say about this place.
Floor is filthy
Lamp is broken with exposed wires.
Pool is not heated despite what they said.
Ice machine worked poorly.
Area is unsafe and with no added door security, it kept me up most of the night glad I’d brought my own personal security with me, if ya catch my drift.
Just not worth it one bit. I’m not even going to subject my body to the breakfast provided. I’ve seen how they clean!

My dad has been staying here for a while and it seems he has either been VERY lucky in the past or this place has gone to hell in a hand basket since he was here. From the moment we walked into the room, I was appalled. Here is the list of the fun things we found on our ONE night here:
— disgusting stains on the sofa and the chairs.
— HAIRS on the sheets in one of the beds — both human and I think animal (the place is pet friendly, but STILL) When we called down to the front desk, the guy brought another set of sheets. so yeah, we got to remake the bed. Thus we found…
— threadbare sheets and makeup stains on the pillowcases
— holes in the blanket (that was too small for the bed) this thing was so old it looked like Linus’ security blanket.
— bathroom seat that did not fit the toilet nor was it secured on well.
— toilet rocked — and not in a good way.
— when you closed the bathroom door, the floor has obviously not been mopped back there in a LONG time. This is in plain view of anyone sitting on the toilet.
— curtains were not well installed and there was a gap between them that let anyone from outside look in (both the sheers and the heavier curtains were too far from the wall and not enough material to do their job. I clipped them closed with one of my hair clips)
— the small sink near the fridge, the hot water worked, but not the cold
— the faucet handle on the bathroom was so loose, adjusting the temperature of the water was near impossible
— the shower head was in need of replacing and did not adjust (though water pressure was acceptable)
— the tub UNDER the non-​stick mat was disgusting. The mat shifted and I saw it, I did not go looking for this. seriously after the rest of the room, why subject myself to that voluntarily?
— the carpet was in dire need of cleaning and neither my dad or I wanted to walk around barefoot.
— my bed was pretty uncomfortable, my dad said his formed some sort of hill with the front being higher than the edges.
— the grounds are sad with no money put into maintaining whatever pitiful landscaping remains.
It was pretty obvious to me, at least for the room we were in, that the owners and management do not care one iota for the upkeep of this property. From what we heard from someone at one of the nearby restaurants, the truckers that used to stay there are starting to find other places. this is here say, but I would not be surprised.
Avoid this place. I have been to other Days Inn that are much nicer and well kept, this location would give the entire chain a bad name were this my first experience at one of the properties.
When we checked out early, they offered to give us a different room, but we declined. I did not want to chance another night like that one. This was seriously one of the worst stays at a hotel I have had in a long, long time.