The service offered has been good, but their pricing and business practice is dreadful. We rented in April 2008 for $ 88. We just received a rent increase to $ 133. They have a policy of putting up the rent by 10% each year. For us, that’s a 47% increase or 10x the rate of inflation(CPI rose by 4% from 2008 to 2011). Over the same time, our storage unit in San Jose stayed EXACTLY the same! What a strange way of looking after loyal customers. We will NEVER rent with Extra Space ever again. And if you don’t want to get ripped off, avoid them!