Nusenda Credit Union

My experience trying to resolve an overdraft fee was very disappointing. They did not reverse my first overdraft charge. Even Wells Fargo has the courtesy to reimburse the first overdraft fee. It’s useful to keep this bank around, but I would never rely on them as my primary bank with how ineffective and unhelpful they were to me compared to national brands.

I said I would probably update my previous review. After we waited, it was long, but not that long of a wait. We were greeted by Courtney a banker. I’m pretty sure they have a different title. Of course our kids were angels until we went into the office. After a fits and some crying we were ready to finish up some paperwork. I’ven been wanting to refinance my truck for a while. The rate that NMEFCU gave us was insane! Courtney was great and friendly and had us out of there in no time. I love that credit unions actually has an underwriter look at the paperwork when they fianalize loans. Not just home loans but all loans. You aren’t just ran through an algorithm and and a computer makes a decision. This place still gets packed so try to get there early on a Saturday. They also have a cool machine to take your change and get dollars. Cheers!

This used to be a good bank but it seems like in the last year or so they’ve really gone downhill.
If you need to go to the drive up tellers be prepared to waste a half tank of gas waiting in the slowest lines imagine able and god forbid you have to go inside to do anything as its worse.
Another cool thing is they operate entirely by the US mail system so if there is a problem with your account you can expect to pay a bunch of daily fees before you even notice as their online banking and app is such a joke, then when you go inside and wait for an hour all you’ll get is a bunch of stupid confused looks out of the staff. You’ll quickly get the feeling that they have no interest in working with or even helping you even though I’m supposedly a «shareholder» at this silly bank. They somehow have all of my contact information that they use to constantly send ads and spam through email all the time so why not use this same information to alert me to a problem with my bank account?
I’m going to close my accounts and take my business elsewhere this week.

I am disgusted with this credit union! The service is horrible and the manager really didn’t try to keep me as a customer after being with them for 5 years! They need a better attitude towards keeping accounts! They suck