Sandia Vision Clinic

I don’t know what’s wrong with the reviewers here. It’s an eyeglass clinic. You go there, you get your eyes tested, you get a prescription, and you get frames or contacts. This isn’t a wedding photography studio.
To everyone who needs a convenient to nob hill /​university vision check that’s in-​network for VSP, then this place is just fine. No, they won’t give you a foot-​rub while you are getting your eyes checked, as many of the other reviewers here seem to expect. But it’s fine in all other respects.

Every once in awhile you come across a business staffed so terribly that you wonder how they have any customers at all. Every person I’ve dealt with here seemed unprepared, poorly trained, and lacked any basic people skills let alone good customer service.
My experience with the doctor was not much better. I found him to be pretentious and off-​putting treating me like I was a young child who needed a firm hand.
I don’t know if I’ve ever completely sworn off a business, but this is one place I will never, ever return to.

Terrible service. My prescription was great. I went in to get my glasses adjusted, the optometrist did a terrible job I let him know they were still loose and felt awkward, he then left came back with them even worse and let me know that was the best they would be. I came back two days later, a different optometrist tried to adjust them again and said nothing was wrong with them. She then tried once more and broke them. They give a one year warranty on the frame and said my one time replacement would be used at this time. Even though it was not my fault and was hers. She was the one that broke them. She then ordered my new frames. I called two weeks after to find out where they were, only to find out they had not been ordered and to cover up her story a different person said they were coming from over seas and that they were on back order. Smh I wish it worked out better as to how convenient the location is.

Terrible. Went here for about four years. Different optometrist each time. Not that big of a deal, but some consistency would have been nice. Came in earlier this year. Tried to pay when I left, but computers were down. They told me they would send a bill. Six months later I get a call from a collections agency. Sandia Vision claims they sent a bill to an old address (apparently they don’t enter your new information in the computer when you fill out the «did anything change» form before your appointment. Then said the left «several» messages despite admitting that they only left one message. Given that they never updated my address, who knows where they left a VM.
They then refused to do anything to wipe out the interest that the collection agency charged. Now I am off to find another optometrist.

Very disappointed in general. They actually got my contact lens prescription wrong. They were able to make my first appointment relatively quickly, but it took two weeks to get my follow up contact appointment. The first OD I saw was no longer working with the company when I needed a second follow up, and there was a long wait when I did return. The front desk staff are friendly enough, but not super helpful. I won’t be coming back and do not recommend going here.

Worst customer service experience I’ve ever had with any company, and that’s saying a lot. I called to pay a bill and was told that they’re charging me a late fee because their credit card system at the time of service and even after was not functional and unable to take payment. I spoke to Cindy who is in office manager, and explained the situation. Cindy stated that she could see I try to make more than one attempt to make a payment but was unwilling to be helpful courteous and customer service oriented and not willing to reverse the late fee. When asked to speak to someone else she said there was no one else that would be able to help. If this is how Cindy and other people at your company function then you have lost my business, and I’ll never recommend you to my friends family or colleagues. You don’t penalize customers who in good faith try to make a payment because your systems are not working at the time. Simple oversight on my part but not willing to help or even pretend to understand is Bad business practices.

Saw Dr. Magnus because it’s my concern with a relatively sudden change in distance vision. He did an exam, saw the beginnings of cataracts and clearly explained my options. He made me feel comfortable with my situations and options. Very helpful. Front desk staff were also friendly, prompt and helpful. Good experience all around.

Pretty lousy support. Had the coating on a pair if glasses just stuff off 20 days after the 2 year warranty expired and they refused to do anything. Said «it’s not our problem; the lab we sent them to won’t honor that warranty.» That’s just a scam and/​or some seriously lazy service.

Price Gougers. They’re nice enough but they literally charge double for glasses and contacts what you’d pay online. Especially if you’re buying contact lenses in a year’s supply.

Ok folks, as someone who as worked in the optical biz, these people sure know their stuff. Friendly faces, genuinely caring, and professional as all get out. I stopped in without an appointment to talk with an optician about replacing some lenses in an old pair of frames and to also get some Rx lenses in my sunglasses. The woman helping me (Jennifer) was not only able to find me a couple of discounts (they give 30% for employees in the Nob Hill area), but she also made a couple of suggestions that ended up saving me over 300 bucks. She was honest and upfront – I almost hugged her. Wait, I did hug her.
When you’re faced with corporate groups (LensCrafters, Pearle Vision) or local gems like this, the choice is obvious… GO LOCAL!