Starbucks

I love this Starbucks because it’s very convenient BUT they NEVER have earl grey tea! Grrr.

This is literally one of the worst Starbucks locations I’ve ever been to.
I’m disappointed that the location by Staples and Petsmart has closed to open this one.
They customer service is terrible, it always takes 15+ minutes to finally get my purchases and my order is always wrong.

Well, my optimism was short lived about this location. The drive-​thru barista sounded pretty pissy this morning & didn’t make an effort to sound semi-​pleasant. My husband said «Good morning!», which was ignored by the employee. Got up to the window and once again, no communication… not even a «thank you» when handing over our card to pay. Got our stuff and rolled out… it wasn’t till we were halfway home when we had sipped our drinks. They tasted AWFUL. My iced white mocha & my husbands black & white tasted like the milk was rancid. There’s no doubt that there was something wrong with the ingredients. It pissed me off considering we paid close to $ 12 for two drinks that we can’t enjoy! Total waste of money! Did we turn back to go complain? No. We didn’t bother since the baristas lousy attitude was obviously reflected in our order. That, and we weren’t willing to risk another round of rancid beverages. So, it’s safe to say that we won’t be patrons for this location.

‘Twas an early Saturday morning, and I had much work to be done. The closest Siren to my house was not yet awakened; thus I was forced to traverse to a distant land in order to obtain the liquid fuel that would allow me to complete my tasks. As I drove, I came upon this place. Lo and behold, like a bright beaming beacon of hope, the clover machine shone through the glass. Calling me in she said: «Bring me your tired soul and I will fill you.» And that she did.
But in all seriousness: This store is fantastic. The three young ladies that were working were all so kind and efficient and were all so helpful. Additionally, the store is BEAUTIFUL on the inside. Rustic wood paneling, green back-​splash tile, and well arranged and comfortable seating, this store is a ten on aesthetic appeal.
Additionally, I spoke of the Clover machine earlier, and if you don’t know what the clover machine is, here is where you need to pay attention. This machine makes the best cup of coffee you have ever had in your life. It uses a vacuum and pulls extra flavor from the beans. They also have coffees from smaller farms which are more carefully harvested and roasted. If you are on the Westside of ABQ or in Rio Rancho, it would be well worth your time to come here and experience the magic of the clover.

This is my second time at this Starbucks (first time my phone was dead and couldn’t check in or write a review). I walked in the first time and accidentally yelled out «*gasp* I love this Starbucks…» While the coffee is usually (or should be) the same, just about every Starbucks has a different type of ambiance, cleanliness, and layout. I love this location! Not only does it have a drive through (which counts as an additional star in itself) but there is so much seating! Inside you have regular tables, a chair/​lounge sitting area, a few high top table tops, 2 long community tables, and a few seats at the bar. Plus, so much seating outside to include couches! As a fan and a person who judges just about every Starbucks this one is kind of beautiful. There is plenty of parking outside and from what it looks like, the drive thru will still be organized even if it was a busy day.
The customer service was nice. The lady would finish everyone’s transaction with «your drinks/​food will be ready at the bar just over there». Super nice, and just a few extra words can really make their service a bit better. I’m not a fan of those who finish and then just scream out «Next!» Also, I’m not sure if these are all workers from other stores or if the majority are newly hired. Either way, I give them an A. I’ve been to Starbucks that just opened and they were so unorganized and all over the place, I didn’t really get that here. My Pumpkin Spice Latte was on point.

Nice new fresh location! They’ve always have good coffee! But the customer service is horrendous & ridiculously horrible as there is no Happy greet when you come in, or when you receive your coffee! Really unacceptable as this is the start to your morning! Corporate Starbucks really needs to do some better training with these people on customer service or get them some Happy pills!