Eyemart Express

I broke my reading glasses and needed a new pair before leaving on a trip. I was able to make a next day appointment. Jill at the front desk was awesome and the optometrist, Dr. Alex, was very friendly and professional. I had my glasses in a few hours. This team rocks and I will be a loyal customer. Thanks Eyemart Express!

Customer service is awful. In fact, one girl in their store just floats behind the register area and just plays around with the other employees joking around, acting highly immature and oblivious to customers. When I was summoned back over to pick up my glasses (about 3 hours later, which is not quite as ‘express’ as they advertise, but still fairly quick), this girl could not figure out how to adjust the nosepiece to prevent slipping. So, she proceeded to lallygag, crack jokes, and pester the other employees, until an older gentleman took it upon himself to fix my glasses while she watched Inattentively while playing around. And the crazy thing is, neither person helped me to begin with, and one pair of glasses I realized after getting home and taking a solid look in the mirror are about a size too small for me.
Bottom line, the customers have to wait around twiddling their thumbs while four or so employees either stand around not helping at all or doing as our famed employee does, treating her job as a joke. If you want your vision and glasses design to be taken care of, this is probably not the place for you. Not very professional, and you may not get what you want.

They’ve got very reasonable prices and a wide selection of frames starting as low as $ 10. They generally have good customer service, particularly john who seems to be running the show. I have had a few major annoyances due to being miscommunicated to about costs and also lack of communication about when my simple glasses would be ready (it took a week and a half) and I never got a call. That said, I’ll keep coming back here.

Not as cheap as their advertised prices, but still very reasonable.