Suits Unlimited

My fiancé and I went to Suits Unlimited because the majority of our wedding party lives there. First, let me say that the majority of the workers there are men. And they DEFINITELY use the women’s bathroom. When I went to use the facilities, the seat was up with tons of filthy urine spattered all over the seat. Ick!
The suits we ordered were all ridiculously huge on our groomsmen. The best man went back to have it fitted, and it was still too big. My fiancé is not satisfied with the customer service as they would make promises then not deliver (e.g. They would say they have navy ties, then magically they wouldn’t have them). This place would be ok for prom or people who are not looking for complete satisfaction with wedding attire.

Guess we fell through the cracks at Suits Unlimited. Their consistent with telling me one thing and I get the other. First, we confirmed 3 times what we wanted in suits prior to the order being sent out. Second, communication doesn’t seem to work between its fragmented departments. Third, follow up is weak at best. Hopefully they can remedy this over time but I doubt it can happen before my wedding this coming Saturday.
My first negative experience with Suits Unlimited brings me to the matter of what we wanted for the suits in regards to style and what my bride wanted. Confirming 3 times so that there wouldn’t be a possibility of anything going wrong. Fool proof to say the least, we still ended up with all of us getting the wrong vest. My best man also got the wrong tie. I wasn’t too impressed with the vest selection but got talked in to it. It’s a minor set back but I shouldn’t have had high hopes of detail since this is Albuquerque.
My second negative experience with Suits Unlimited is with there means of communication not being their strong suit (no pun intended). At first I tried my direct salesmen but luck may have it I kept on calling in on his days off. I would talk to other associates but my messages would not get relay to him. So I sent e-mail’s being that another means of communicating through their website. Got a call back within 48 hours, I replied back the amount of groomsmen involved in the wedding and what suits we went with. My salesmen called to confirm this with me prior to the e-​mail but missed his call. This wasn’t forwarded to him through the web communication. When I needed to call him, a week prior the wedding, my best man from out of town wouldn’t be able to make it; it seemed this information never made it to him. I was told they would follow up a week before the wedding, that never happened. I called in on Wed to find out if they even had the suits which was an after thought for them to even touch base with me to let me know they came in.
Which brings me to my third negative with Suits Unlimited is follow up. I’m not in the suit business but I do know with any reputable establishment that listening to the customer request, staying on top of your communication to said customers, and being accountable for what you tell them is pinnacle to maintaining a well establishment. We went over multiple times what we wanted, not good listener; check. I had to initiate all communication during the last week of the wedding. Not keeping in good communication with me; check. I was told that they will call me back to confirm they had to suits; if they had the right order pertaining to the suits; when to come in for fitting. I called in 3 times on Wednesday was told they will call that afternoon when the suits would be ready for fitting. None of their calls were even made and what upset me most was when I did go in I was asked «Oh you got my message» I didn’t want to be that guy that dug in to just an associate.
Unfortunately this hits on all three qualities I look for in businesses (good listening skills, good communication, being accountable). I had high hopes of finding me a well maintain local business when it comes to suits since I’ll be finishing college soon. I’ll be entering the field of law which requires me to wear suits. I went off the recommendations of my DJ since he gave them high accolades in professionalism, detail, customer awareness. After reading a good majority of reviews online backing his claims this made me at ease in choosing Suits Unlimited as my go to place for my suit. I believe my rating is just in this matter and hopefully they can remedy this issue of the ties and vest before the wedding on Saturday. As I said in the beginning of this rant; We possibly fell through the cracks. I guess we were lucky enough to have this company be the only issue child in our whole wedding plans.

So, being of the female gender, I don’t buy my suits here. But I do get them tailored here, and these guys are fabulous. Ask for Larry, he knows all the tricks: sleeve hemming, sleeve placement, taking things in, letting them out, the works. He can also tell you if what you want to do to your suit is actually a bad idea, which is a very useful thing in a tailor. I can’t imagine taking my suits anywhere else for alterations.

Great service & selection. Very personal and knowledgeable staff! Thank you so much!

Great staff. Friendly people.
The owner came out and said hi and thanks you for shopping with them. Good price and great suits.

Outstanding. I needed a suit on short notice, and this store had the best prices, hours, and selection I could find. Tyler met me at the door and helped me find the suit I bought in a few minutes, then took my measurements — that was Friday afternoon and they called to tell me the suit was ready on Sunday. Perfect fit, looks great, reasonable price, and they have a different special every month. Next time I need anything dressy I’ll go there.

Flew in for a wedding.
Needed a suit the day of the wedding.
They had exactly what I needed AND they tailored it for me in 30 min.
Everyone there was very kind and professional and the prices were outstanding.
I highly recommend this place.

Even though the service wasn’t bad they were not very understanding or catering to us. We rented 11 suits (and shoes) for our August wedding. My husband was supposed to receive a voucher, via the mail, for a free suit because of our purchase. We never received the voucher and when I called to follow up I was informed that it had expired several months ago. I explained that we didn’t get it and they refused to honor it. We expected more from this «family owned business». We felt as though they didn’t believe our word (in regards to not receiving the voucher) and choose to not work with us.

Great place. Cool crew working there. Reasonable prices, tailor on site. Good selection. They will try until you are satisfied.

I want to express my gratitude for the excellent service I received at Suits Unlimited. Darryl was the name of my salesman and he did a great job helping me find a suit for my job interview tomorrow. I hope I get the job so I can go back to Suits Unlimited more often. Thanks Darryl! !

Suits Unlimited is THE place in Albuquerque to get buy great menswear – a 40+ year local, successful, family-​owned and operated business. Extensive selection of suits, sport coats, dress shirts, casual wear, ties, shoes and accessories, all at reasonable prices. SU also rents (and sells) tuxes! Who knew? My family has been buying great menswear from owner Larry Garcia since I was a little kid, and you’ll never find a more friendly, experienced and trustworthy team ready to outfit you for your special day or build up your wardrobe! I particularly enjoy working with Darryl – he’s highly experienced and has real talent at finding just the right cut for you and, even more important, fitting it properly.