Five Guys Burgers and Fries

Food was consistently good but it was the great customer service and cleanliness that stood out!!!
Hard to get good customer service, they totally exceeded expectations!!!

I have always been a fan of Five Guys, but I will not be going back to this location. I have issues with restaurants getting my order right, so I go in even if I’m choosing to go. My boyfriend chose his burger all the way with hot sauce. I orders a bacon cheeseburger with lettuce, tomato and ketchup. When we come home, my burger is covered in hot sauce without bacon. So we call and have them redo the order. We go back and get the new order and they once again forgot the bacon. Given the up charge for it, that’s ridiculous. Plus instead of apologizing for the mistake, the employees were trying to figure out who to blame.

Normally good burger and fries. Tried hot dog today. Big disappointment. Very greasy and bleh. Also the place was dirty. Everywhere was dirty. Tables, floors. Just poorly managed today. I have them 3 stars cuz they are usually excellent.

So it could be that I have had government food for the last few weeks and really been craving a good burger that I am reviewing so highly.
Admittedly, I am not the biggest fan on 5 guys but tonight was amazing. The burger was cooked perfect, the toppings weren’t all over the place and the establishment was clean. 5 stars for me today, I will be back if in the area.

I have eaten here before and the food was good and the place fairly clean, but a year later it was not clean. The tables still had food on them and the floors were dirty, but the worst was the loud music. I would say a screeching, electric guitar that was exasperating. We couldn’t hear ourselves think, much less be able to talk. We kindly asked the help if they would mind to turn it down a bit so we would be able to talk. With a smile, they said «yes». It did not go down at all. We presented them with our receipt and said we would need a refund because we couldn’t tolerate the music. Once again, they said they would turn it down, but it remained the same. We approached the manager and told him our problem. He was cooperative and offered us a refund but did not offer to help with the music. I can’t comment on the food since we didn’t eat it this time, but a year ago, it was quite good. Considering the ambiance and the lack of cleanliness, i would suggest take out.

I’m from the DC area, where Five Guys is everywhere. I think this location is one of the better ones. It’s very clean inside and the service is quick. I also never see it packed to the max.
The burgers are a little pricey, but worth the extra money. You get to choose from a pretty decent list of free toppings (mushrooms, jalapenos, grilled onions, raw onions, lettuce tomato, A1 steak sauce, etc). It definitely beats going to McDonald’s or Burger King. The patty is always juicy and tastes pretty good.
The fries are crispy and always served super hot. They are cooked in peanut oil. They also have a great selection of soft drinks.
I’ve never had their hot dogs, but I’ve heard they are pretty good.

Great stuff !

My burger was dry and bland. I feel like it was lacking flavor and needed spices. The only thing I tasted was grease. The best part of my visit was the red crème soda. That was divine.

Best Five Guys I’ve been to. Very clean and they are very quick preparing your food.