A-1 Repairs Appliance Services

A-​1 is a joke. I’m sure the technician is not trained. Furthermore, he was not professional at all! I paid $ 140 for him to pull the dishwasher out and reattach a hose and scratch and gouge my beautiful wood floor during the process! And, still the damn thing leaks! Now they want to charge me $ 140+ for another part (that I don’t know for sure even needs to be replaced) and $ 255 for labor! I called John (manager in Alexandria Office) and he acknowledged that the technician was «careless» and that he would look into my issue and call me back. Yeah, right! No call back yet!

This was one of the worst customer service experiences ever! This company should not be in business. I had been calling for a week to figure out where my part was. Everyday the system had not been updated, or there was a glitch in the computer.
While on the phone hoping for an update, my husband calls me and says the technician is at our house. Unbeknownst to the office worker, who was getting an attitude about me asking for my part, yet again. So we got an appointment later that evening for the technician to come back. No show… So I call the office back and they say, well you should have been there at noon, the technician said he confirmed an appointment time with your husband. I guess he was referring to the TEXT MESSAGES he was sending to my husband stating «guy, I need you to open the door» as a confirmation.
After spending what felt like an eternity on the phone with one of the most rudest people I may have every come in contact with, the outcome was it was my fault I wasn’t there when the technician came unannounced, I should be grateful that he even tried to squeeze me.

Do not even consider this company. Given the hassle and frustration we dealt with over the past month, it is amazing A-​1 is still in business. From having to call them repeatedly for part status updates to rescheduling multiple times because their tech was suddenly unavailable, they were consistently unable to follow through on schedules they set and totally inept at managing the workload. Not to mention the dirt, leftover material, and smudges they left behind after the HVAC installation.

My experience mirrors the others posted here: it took 3 Summer months for them to actually show up and fix the air conditioning unit. There is always someone who answers the phone during regular work hours and they are always willing to schedule appointments; however, even if you confirm they are coming, they simply don’t show up. The long story:
I went through my home warranty company that contracts with A-​1 repairs. Someone came in the next day to fix the a/​c, the a/​c unit would turn on so he left but he did not fix it properly so it stopped working the same day. Called them so they would come back and they said the unit may need a new pump and scheduled an appointment. When no one showed up during the time window I called the office and someone told me the tech was running late and he would be there in the evening. No one showed up. The next day when I called they just wanted to reschedule, this second time I confirmed the appointment the day of, then called to check their status twice during that day, the response was always that the tech as running late but still coming and they didn’t show up. This happened 7 times from June to October, I had the warranty company schedule an appointment and they did not show. We finally got them to show up because we recorded the conversation and made them aware of it and the warranty company was threatening their contract.

No-​showed three consecutive times. Frigidaire should not use them as their repair service.

How does this place stay in business? Not only did they not show up they told me I was on the list and to expect them that day. I waited and waited and no show. When I asked them about it they offered to take $ 15 off my cost no apology, nothing. If you want to waste a day off from work call these guys!

Have been waiting EIGHT WEEKS for oven to be repaired. After yet another hour lost yelling at the landlord’s chosen warranty company that uses this service, strongly warn everyone NEVER to use this company. Needs to be taking to BBB and shut down.
They never come. They have come three times, to come fix the oven and have yet to repair it. They don’t call when they say they will. As customer have to consistently call to follow up to find repair estimate/​technician, etc. Have lost THREE work days ‘waiting on service’.
After waiting all day, A-​1 corporate said that the technician is missing. MISSING?! You have *got* to be kidding.
Never use. Ever.
I wish I had a choice in this matter.

if i could this place a zero i would. as the only previous reviewer before was totally correct with everything he said. the owner Benny is a clueless, he doesnt reply back to his customers, doesnt follow up, tries to over charge on visits, all the fees he charges are incosistent. he never shows any need to earn the costumers money. i have no clue how this operation is still running. there are many other places out there that i discovered DONT USE THIS PLACE THEY WILL DO YOU WRONG.