Alexandria Yellow Cab

Horrible, horrible, horrible. I understand it was a tough day for cab companies today, but customer service was worse than DC traffic! Reservation made at 5:00 for 7:30. When no show at 7:45 and I called I was told reservations don’t matter. At 8:15 Über saved the day. I would have gave 0 stars if it was an option.

I had a work related emergency in Alexandria, VA and had to take one of these cabs, otherwise as a general rule I only take Über these days because I consistently have bad experiences with cabs. Today was no exception. The driver was pleasant and mostly helpful about getting me to my destination on time, but he did one thing that left a really bad taste in my mouth once I realized it. I had to stop somewhere to pick up a document and asked the driver to wait, and even told him «you can leave the meter running.» He nicely responded that he would turn off the meter and restart it, leading me to believe he would not charge me for the time he was waiting for me. I was surprised by the kindness and made a mental note to tip generously. However, when I came back just a few minutes later, not only was the meter on, it had run up over $ 7 in charges, which meant he must have turned it off and then on again immediately after I left the cab. He clearly did this to earn the additional $ 3 base charge for a ride.
Next time I’ll Über, and so should you.

I only use Yellow Cab and to me their service keeps getting better and better! Today someone entered our pick up address wrong. Got a call from the taxi and dispatch. Mistakes happen and they corrected it.

In the age of Über I still like to order a cab ahead of time especially for early meetings and to get to the airport. I was able to request a minivan for our family and received text message when the taxi was on its way. The taxi arrived on time (early) and the driver was friendly.

Buckle up when you climb in! I was nearly hit by one of their cabs while in a crosswalk near my home a couple weeks. A single blast on his/​her horn to warn me that he wasn’t stopping for pedestrians. Called their office a couple times to complain, but the manager was unavailable and never returned my call. I am sticking with Über. UPDATE UPDATE: I spoke at length this morning with the VP of the company, who was very concerned about the event I described above. He assured me that he would look into it and he sounded very sincere. I am happy to return as a fan and will use Alex Yellow in the future. [And, no, I am receiving nothing in return for this revised review.]

Got a text message right away to confirm my cab and provide an ETA. The driver showed up 5 mins later.

I’ve never had a problem with their service and I use them frequently. If anything, the taxis sometimes arrive to early but they wait with no extra charge. The only quibble is a female driver who sometimes shows up and never helps with bags. But she’s nice, as are the other drivers.

Have been using Alexandria Yellow Cab for years now and never had a problem. I usually use them to travel to local places like stores and doctor’s appointments, and occasionally to D.C. Drivers always show up within minutes after calling. Most of the drivers are very professional, nice, and courteous. Only had one problem with a driver who was on his cell phone and not paying attention to the road. Filed a complaint on the website and was answered immediately stating they take safety very seriously and will do an investigation. Other than that, no problems.

Nice to receive text messages to let us know when the driver was on his way, and when he arrived. Very clean car and the driver was very nice. We had a 6:45 am time.

Called the night before to get a cab at 430am. Was nervous about being late to my flight since I read some reviews about them not picking up on time. Got a phone call that he was outside at 4:31am. Estimated fare was what they told me the night before and ride was perfect. Highly recommend.

Quick Service, Where is That Now?
Overall 2.5 Stars
No one seems to know where my company is located in the DC area and Alexandria Cab is no different. Service is friendly, but listening to directions proved too be difficult when I traveled with them. We took the long way around, but my driver was the only one to ever explain to me the reason why so many drivers can’t find my destination.
Reason = New buildings and changed (new and different) street name.
A bit on the pricey side, but all cabs seem that way in the DC area.

I called to arrange a van pickup for my family of five, 10 hours prior to departure. Ten minutes after our scheduled departure time, no cab. I called and they indicated they could not find a van. I had to call them. They did not contact me before they prescheduled time to let me know. Their automated status gave no info. I had to call and talk to a dispatcher to find out that I needed to make alternative arrangements.
Will never use again.

I have consistently used Alexandria Yellow cab from Mt. Vernon area where I live to DCA an I have never had problems with delayed service, rude behavior or dispatch problems. I read through some of the reviews and I want to say that maybe cabs are less reliant on shorter routes or non-​airport routes. I am not sure, but I thought I would write this review as I have had quite the opposite experience as some of these reviews.

Dealing with Yellow Taxi of Alexandria is one of those times you wish Arlington Red Top — the MOST efficient, courteous, organized taxi service — picked up outside Arlington and Falls Church. :-(
Sloppy phone service when you call Yellow Taxi. The Yellow Taxi phone receptionist sounded asleep when she answered the phone at 7:45 AM on a Sat. morning in June 2015. «Hullo?» (Forget a «May a help you?») She never became alert throughout the call — and seemed surprised when I asked her to read back to me the info I’d given her (address, telephone, time for pick up) so I knew she’d written it down correctly. Un-​pro-​fess-​ional office.
But the taxi showed up on time (I called 30 minutes ahead at 7:45 AM Sat.) — even though Yellow Taxi never texted or called to say the cab was on the way — or had arrived. I discovered the cab by accident sitting outside waiting — when I walked out side while calling the cab company — 5 minutes after the cab was due.
Whether this on-​time arrival was an accident I don’t know. I’ve never used them before!
The driver insisted he called me @ the phone number the Yellow Taxi dispatcher gave him when he arrived — but my cell phone received NO calls — so the dispatcher must have given him the wrong phone number. No surprise there. (Hmmm.)
Find another taxi service if it’s really important to be on time! (sigh).

Worst cab I’ve been in. Costed me $ 30 to go from DCA to DuPont Circle. I took an Über afterwards to go back and costed me $ 13. The driver did some shady stuff and added all these extra fees for every little bag I had. Started the meter at $ 13! I argued but decided it wasn’t worth it.
This is why Über is killing your business. You guys suck.

I booked my try on line since I have to leave at 6 AM
My cab was late 20 min and I called to the main office for assistance and the basically
didn’t care about me loosing or not my train. When a talked to the taxi driver he said he received his call 15 min a go and he was at the other side of town. Nothing he could do to be there on time…
Pretty weak service of yours Yellow Cab!!!
Every body be aware of that if you like to plan your trip a head. You can not count of them…

Bad service. Picked up late, driver took long route out if my neighborhood and sped through our community over the speed bumps. Sped up 395 passing every car on the highway. No driver credentials visible in the cab. I’ve used Alexandria Yellow Cab for years, they are going steadily down hill.

We reserved online for a early morning flight the night before. After the cab was ten minutes late, we called, were put on hold and then told us there were no cabs in the area. We told the operator we had a flight to catch and his snippy response was «so do a lot of other people.» We drove ourselves.
Update: as we are an $ 11 cab ride from National, factoring that in their terrible service and minus the cab fare, it cost us an extra $ 100 dollars. CALL RED TOP.

This company lied and said they’d send someone within 5 to 15 minutes. After 40 minutes, I’d missed my hair appointment, the people I called continually to get status updates with arrival estimates lied. I’m waiting outside for 20 minutes in bitter freezing cold. F this company to hell. My stylist books up fast and now i’m screwed on Valentines day with dirty hair.
Red Top is much more reliable. I had a cab coming from Red Top but because they quoted longer, I decided to go with these fools. Never again.

We had prompt service and got a phone call when the cab arrived. The driver was a polite, charming, and talkative man from Ethiopia. We were in a hurry to make a train at Union Station, and explained that to the driver. We also acknowledged that with traffic, we might not make it, and in that case, we’d take another train. But the driver rallied. He let us out quickly, across the street from the station, and we scurried to the train. If people in DC really don’t like this cab service, they should try NYC for some perspective.