LensCrafters

Went in for a broken frame. Lisa fixed it! Great service, no charge since the frame was bought from Lens Crafters – even tho that was a year ago in PA. Highly recommended.

I don’t recommend this place, I had a bad experienced with the doctor! He doesn’t know how to connect with his patient!

The only down side to this place is that it’s in that God-​forsaken landmark mall. When are they going to do something about that place? It’s downright scary going in there! But we read good reviews about this lens crafter and they were all true!
Serivice was quick and friendly, and you got the feeling that the girls at the front desk really knew what they were doing. They were able to help my husband find out some information bout his insurance and he really liked the Doctor.
The eyeglass store is connected to the medical office and my husband was given a tray where he picked out five frames he liked.(they had a really nice selection of frames as well) Then he sat down with a very nice young lady who took photos of him in all of the frames and then let him compare on the screen. The lens he needed was int he office and they had the glasses ready in an hour. Overall, we were very pleased with this store and will use them for all our future needs.

Buying $ 500 eyeglasses is almost never a great experience. Such a small amalgamation of metal and glass does not seem like it should cost that much; but alas, this is the industry norm. Or at least when it comes to retail, because if one were to purchase prescription eyewear online (

etc.), it would between ¹⁄₃ and ½ the cost. With online though, the concern is that you’re not getting any counsel or precise measurement from an in-​store optician; and thus, may get improperly cut lenses. On the other hand, retail measurements are only as good as the technician taking them. So if you’re technician doesn’t know what he or she is doing, you’ll get lenses that aren’t cut properly for you anyways. Might as well have gotten them for ¹⁄₃ to ½ the cost.
My experience at Lenscrafters wasn’t negative, but it also wasn’t astounding. It was merely satisfactory, and I would expect more given the financial outlay. I worked with Eli; and overall, he did a decent job. On the plus, side, he was patient with me, advised me on several pairs, took photos with their software so I could see how they looked like on my face, and helped me get the best price and options possible (within the limitations of corporate policy of course). On the negative side, his demeanor was a little «too cool for school» which doesn’t really radiate a professional or sincere image. A couple times, while helping me evaluate frames, I noticed him checking out his personal cellphone. And once, not while he was working with me directly, but while I was browsing frames, he took a personal call and customers in the store (just a couple of us at least) got to hear about his evening plans. These are pretty simple retail no-​nos.
That being said, when it comes to retail, I think Lenscrafters is the way to go. Their prices are similar to most other retail shops, but they” have better measurement technology (
). I just wish their retail operational costs didn’t force them to be so much more expensive than online options.

The staff is top notch & helped me with all my needs tailor fitted to me personally. I would recommend this branch to anyone!

Horrible customer service. Totally inept and unresponsive.
I was looking for specific frames in a certain color that I couldn’t find at another store. I called them twice on two different days to ask them to check to see if they had them. Both times they took a message (saying they were too busy to check) and told me they would call back but I NEVER got a response. So then I went to the Ballston store and asked them to call — since they wouldn’t return my calls. The Alexandria store folks were more responsive to the Ballston employee than to me and agreed to hold them for a few days until I could get there. I sat there while he gave them my name, number, confirmed the frames, etc.
Fast forward to the day I plan to go get them — I call Alexandria– just in case– to confirm that they are on hold, and the people say they have no idea what I’m talking about, they have nothing on hold, and they never got any such call. I watched the Ballston guy dial them and sat there while they talked!!! Moreover, they never apologized and just seemed to be in a hurry to get me off the phone.
Awful. DON’T WASTE YOUR TIME!!!

I’m falling right in line with everyone else, and have to say that I shopped around for prices and customer service, and ended up being happiest at Lencrafters. Prices on the frames was the cheapest I had seen anywhere else, and the customer service was pretty good too. ⁴⁄₅ stars because, while it was a holiday (MLK Day) they seemed to be a little understaffed. I understand that they might have not expected the large crowd, but it seemed like there could have been more planning on that. Good experience over all, I’m happy with my purchase.

Very recently, I made my first visit to this specific lenscrafter. My experience here was excellent. so good that it had made me regain my trust in LC (I had bad experiences before at other locations). The lab technician Ah***d, was such a great help. I told him about my past negative experiences and he listened to me attentively and made sure my visit would run smoothly. He was patient in repairing my eyeglasses and even wore latex gloves at my request. He literally spent 15 minutes just working on my pair and was very careful while doing it. There were also 2 female employees there who welcomed me with a big smile and offered to help me with any other product selections. I’ve also had experience working with the manager there (male) who helped me special order a pair of sunglasses and he was a great help too. Overall, everyone at this location was very welcoming and made my visit a pleasant one. When I go back to LC, I will confidently go back to this one.

I was not impressed with the selection or customer service of other local optical stores. I decided to give LensCrafters a try and I’m glad I did. Great shopping experience for my first pair of glasses; everything was explained to me very clearly throughout the process. Maybe a little pricey by some standards, but the selection is great — especially when it comes to sunglasses. Even though the store was busy on a Thursday evening, I was greeted right away. The staff immediately located the style I was looking for and helped me find the best-​looking pair for my face shape. Sure, I had a very weak prescription that could’ve waited, but I ended up getting two pairs of glasses in an hour — and right before closing time when it’s so easy to push work off until the next day.

I walked in to a busy store. With a sign that says sign your name here and we will get to you in order. While signing in I was greeted and showed the area I should start looking. When my turn came which honestly was about 5 minutes my daughter was treated like a princess!!! The guy that worked with us was very helpful and explained everything. Unfortunately I ended up buying my glasses somewhere else only because I’m a bargain shopper!!! The customer service at Lenscrafters was amazing though!!! Also nice stylish selection!!!

I’ll preface this review by saying that I am not usually a fan of Lenscrafters but I had an above average experience here today.
After checking for glasses at four other places, I ended up buying my glasses here. The people were nice and most importantly they had what I was looking for … and my glasses were ready in an hour. It’s Lenscrafters so I think it was overpriced but I had a nice experience here and would check them again for hard to find glasses.
I’ve no idea how busy this place usually is but I think it helped that Landmark Mall was sort of deserted today.