My Urgent Care

I have never been treated as rudely as I have at this place. I didn’t even get to see a doctor. They kept calling patients that arrived after me back as I waited. When Diana, the extremely rude receptionist, called me up it was to claim I owed $ 10 from 10 years ago even though I’ve never been there. They turned down at least $ 50 in revenue on a $ 10 debt that probably doesn’t exist. Ida, the nurse, was of no help. The boss is on vacation for 2 weeks. I plan on calling her when she returns to let her know just how poorly Diana and Isa treated me. It isn’t good business for a rude employee to turn down $ 50 over an unconfirmed $ 10 debt. Neither myself or my family, at $ 50 per co-​pay, will be giving them any revenue. I hope that $ 10 was worth it.

Let me start off by saying I am terrified of doctors. I finally decided to come here because my problem had become so uncomfortable. I walked in and was pleasantly surprised at how nice an environment the place was. They had me fill out some paper work and then the nurse called me in soon after I finished. Both the nurse and Doctor were very understanding of my medical history and my phobia of Doctors. They ran some tests and ended up prescribing me antibiotics.
I will definitely come back for any future minor medical problems.

I saw dr Mann at the hayfield location. He was extremely professional and very knowledgable! He also gives 50% off to all military families. I would highly suggest seeing him!

Went in on a Saturday expecting it to be crowded, but I was the only one there! They were able to bring me back pretty quickly and the co pay was low. The nurse who took my vitals was not very friendly and seemed like she didn’t want to be there. But once the nurse practitioner came back she was very nice and genuinely seemed to feel bad for me. She gave me good advice, and although there wasn’t much she could prescribe to help, I would still go back again.

I had a good experience here. Was able to walk in and be treated for a minor issue within an hour. Treatment included evaluation, a shot, and a prescription. Dr. Mann had good bed-​side manner, was pleasant, and took the time to listen/​ask questions. Other staff and nurse were also friendly and efficient.
I will certainly return for any «urgent» medical needs or when I can’t get in to see my GP in a timely manner.

I have been a patient of both of the Doctors Mann for many years. They are kind, compassionate, and very knowledgeable healthcare givers. Patients are usually seen fairly quickly, and always treated with dignity and respect. I have never had an unpleasant experience at My Urgent Care, and always refer friends and acquaintances here when their regular doctors are unavailable.

I wouldn’t go here they can’t help you. I had an allergic reaction to something for the last few days that resulted in excessive itching and a rash. They said I was not severely itchy and therefore I couldn’t have a steroid injection. The nurse mind you didn’t have a problem with it. Then the nurse practitioner said no. She proceeded to prescribe medications I had been trying over the past few days and proceeded to tell me I had environmental allergies. I know what I am talking about I am a doctor myself but not for humans. This person didn’t have a clue and I looked at her like she was crazy. What a waste of time.

I arrived at 2:30 and was not seen until after 5pm. It was exhausting to watch a secretary not have Clients full out paperwork or take insurance and payments until the room was open, empty and waiting. One doctor, one room and no sense of urgency whatsoever. When I asked if I could fill out anything, the lady solu said for me to sit down and she would call me. They saw 4 patients in almost 3 hours. No one cared about how long people waited. Once back with the doctor, she was brusk and rude. I would rather go to an ER for strep throat then ever come back here.

Dr. Mann provides excellent care for his patients. I found him to be engaging and willing to sit and listen to exactly what my issues were. He not only addressed the immediate problem but also offered advice for avoiding issues in the future. Urgent Care clinics are usually cattle call type affairs where the doctor is in and out in a minimal amount of time. Dr. Mann definitely did not treat me as a cattle call patient.
I saw some of the negative reviews and cannot help but wonder if the Docs told people what they NEEDED to hear as opposed to what they WANTED to hear. Having been a pharmaceutical rep in my former life and familiar with Doctors who truly care about their patients, some of the best are the ones that give tough love and are very direct with patients about their responsibilities to their own health.
I will continue to use My Urgent Care knowing I will get the care that I need!

I saw Dr. Mann two days ago. I am a 25 year old school teacher. I was treated like I was ten by this woman. I have never felt so degraded by a doctor. She was condescending and rude. I try to instill an attitude of respect and kindness in my students. I expect this from adults, especially doctors. Her job was to help people and answer questions without judgement. I felt unsafe and uncomfortable the entire visit. I am not surprised by the other reviews on this site. I hope my review will keep the rating of this facility at a 1, because that’s exactly what it deserves.

I went to My Urgent Care for painful rash. The first doctor took time to ask me many questions, she went to get the other doctor to come in an give a 2^nd opinion. They quickly diagnosed shingles and I started medication in time to prevent it from worsening. THANK YOU! I was in and out of their office in an hour and fifteen minutes. Both doctors answered my MANY questions and did not rush me out. They both knew their stuff. I would want Dr. Mann to be my primary care physician. What I also noticed was that there was a woman with asthma who came in much later than many of us who were also waiting to be seen, and they saw her right away, which tells me that they focus on good care, taking care of those in need of more «urgent» medical treatment.

This place is garbage. If you have the ability to go ANYWHERE ELSE, do it.
I came for a very simple issue but was not even asked why I wanted to be seen. I sat down in the ‘waiting room’ and alongside 2 other people, waited for an hour before being seen and finally asked why I showed up. «Urgent care»…really? When I finally was seen by a nurse (NO doctors here… that would be too fancy), she referred me to another clinic. As I was leaving, there was nobody in the front office to check me out, so I waited another 10 minutes for them to come back to the front.
DO NOT GO HERE!

The facility is clean and the employees are very personable. Before I knew it, the doctor treated me and I was on my way. My Urgent Care clinic tended to my needs very nicely. I’ve found my new go-​to doctor!

Went in in terrible pain and doctor was rude condescending and told me to take aleve which I had been and has not helped. Don’t waste your time! Go to someone who know how to help you!

If you urgently need care, don’t come here. 30 minutes after the sign on the door said they would open, nobody’s here. I’m not the only car in the parking lot. Called numbers on door; no answer on one, other disconnected. No care here.