Public Storage

I needed a place short-​term to store some furniture, and also all the stuff that accumlates when you’re planning a wedding with a bunch of DIY elements. Mr. Anjum was in the office when I signed the contract. I reserved a unit online, and I knew that there would be extra costs not identified in the advertisements.
Mr. Anjum recommended insurance, for example, and knowing the cost of what I was putting into the unit, I opted to take it because we do get strong storms and high winds, and even the occassional tornado — it depends on what stuff you have, and what’s important to you. It’s very inexpensive.
I read the fine print, so I knew that I could bring my own lock, but the standard ones you buy at CVS are not very strong, and I didn’t feel like going to Home Depot to get an industrial-​strength one. the cost of the lock on site is more than elsewhere, but for what I planned to buy, I spent an extra $ 8, which didn’t bother me.
With all storage units, as with any contract, you MUST read the fine print. Yes, it’s a pain, but it won’t take you more than 5 – 10 minutes extra, and you should know what the terms are, especially if you are renting long-​term. This is incumbant on the renter — remember that it’s legally binding when you sign it, and «I didn’t read the fine print» doesn’t give you any standing if you get into a dispute.
The facility is always clean, the office well-​stocked, and the dumpster emptied frequently. The lights are on timers and always work. There’s a bathroom on site, and plenty of parking. Mr. Anjum is wonderful, always ready with a smile, and immensely patient with customers explaining the options, and helping them find the right unit for their needs.
The only reason I don’t give it five stars is that there are too few carts for this size facility, leaving you to often unload the car by hand and if you’re on a second floor unit it adds significant time to moving items in and out, especially if you have heavy items you must have a cart, and have to wait for someone to finish using one, or go hunting around all the entrances to find one.
A very reasonably-​priced option, and the best value in the area if you need basic storage.
NOTE ON AUTO PAY: sign up for auto-​pay to avoid missing a payment and risking having your unit contents sold… but remember when you are closing your account, you will get a pro-​rated bill for the last months’s days, and they are NOT auto-​paid, so you will need to cash out your balance at the end of your term.

You get what you pay for. This is one of the cheaper storage units in the area and I passed by several to save a few bucks. When I signed up, they told me it was required to buy their $ 20 lock even though I had one in my hand. I asked them three times if that was company policy and they assured me it was. When I got home and had time to read through the entire lease agreement in detail, nothing indicated it was required to use their lock. Contacted their corporate office which forwarded me to their district manager. He told me he’d refund the cost of the lock and that it wasn’t company policy to buy it. Never saw that money…
They also tacked on insurance. I asked why and they said it was required. I told them I had home insurance which I thought covered it and they indicated that I had to do this unless I could show them something right then. They said I could show something later and they’d refund the money. Contacted my insurance at a later time to confirm and then followed up at a later time with this location. They kept telling me to go online and opt out of the insurance… there is no place online to do so. After calling three times to tell them this, and their continued insistence to go online, I finally got in touch with someone at their corporate office and voiced my frustration. He told me the only way to opt out was to go to the local office and sign something, you’d think the office would know that. He also said he’d forward my frustrations to the district manager… never heard from him and never received a refund.
There were other issues I encountered with storing my things here, but the issues above of being lied to and being given the run around were the worst. Each time I managed to get in touch with someone at the corporate office… they worked to try and resolve it, but that mostly meant forwarding me back to the local facility which didn’t care.
Next time, I’ll pay a few more bucks and go somewhere else.