U-Haul

I second the other reviewer’s opinion about this place being slow on service. I even checked in online and had to wait about 40 min. I’m paying the movers on the hour and they had to wait for me. Not only that, they said they overbooked on the 17′ truck I reserved.

The slowest slowest service I have ever encountered. Do yourself a favor & drive elsewhere, took me more than 50 min to pick up a trailer & I was the 2^nd in-​line.

E&M was superb. I was moving in the midst of a massive power outage and just about everything that could go wrong during the move did go wrong. Not the Uhaul pick up, though. E&M’s network was down, but they were on their cell phones routing the order information to someone offsite who did have access. despite everything, they had my truck and equipment ready for me on time. They gave me a fantastic deal and explained all of my options to me when I made the reservation. They were just about the nicest people I’ve met in a long time, too.
I hope to never move again, but if I need a Uhaul, I will go to E&M. Cannot say enough good things about them.

We rented a U-​Haul for the first time from this company (part of E&M Collision) for our move across town.
We showed up a little early, and waited behind one other person. The lady, Jenice, took the time to recognize us and said she would be with us in just a moment. The gentleman, who preps the trucks, even took a spare minute he had to hop on a computer and help us out while Jenice finished up with the other person. As soon as she was done with them, she immediately started helping us. She was as friendly and polite as can be — something rare in DC (and being a native Midwesterner, it’s something I really miss!). She walked us through the inspection, explaining everything carefully, and even helping us write down any things that could potentially be considered as damage that she didn’t want us to get penalized for. She also, as other mentioned, pointed out safety and operating tips, which were greatly appreciated as first-​time U-​Haulers. She pointed out several things that other companies probably would have glossed over in hopes that you wouldn’t know (especially being a first-​timer), so they can get more money out of you. We returned the truck in time for closing that day, and were given a receipt and everything. No problems whatsoever. Jenice and her staff really made this a smooth and seamless process, which is greatly appreciated on such a hectic day.
I highly recommend that you rent your U-​Haul from them. If we need a U-​Haul again, I know we will certainly be going back there.

Compared to the S. Nelson U-​Haul distributor (Shirlington area), these guys were a welcomed reprieve. Service was friendly and attentive. The attendant even took the time to walk me around the vehicle and point out safety and helpful operating tips. I rent trucks about 4 – 5 times a year and this is the first time I felt that somebody cared.

I just moved from Alexandria to Mclean, and our old condo was right down the street from this location on Eisenhower ave. I picked up the truck early at 7am, and customer service by both Genice (the woman who helped me at the counter) and the man who got my truck ready was admirable. The truck was in great shape with zero dents (how many times can you say that?!) Genice even lowered the daily mileage rate for me on her own accord!
I’ve done quite a few u-​haul type moves in my day, and this location was by far the best experience I’ve had.
They also got me going quickly on the morning of my move. Highly recommended if you are the self-​mover type and are in the vicinity of this location.