Steinmetz Center for Integrative Medicine

There aren’t many functional medicine doctors around who are interested in looking at the big picture and the underlying problems as opposed to treating just the symptoms. Dr. Steinmetz is a wonderful physician – knowledgeable and interested. She does a great job explaining things and has a warm bedside manner.
My primary complaint with the Center is being nickeled and dimed. I find it appalling to receive a bill after I have bloodwork done for «reviewing» the bloodwork. There is simply no need for these doctors to be charging me because they spent 60 seconds looking at my thyroid blood level tests and determined «in range,» «high» or «low.» That cost should be built in to the cost of my being a regular patients and the dollars I lay out for visits.
What prompted this review is that I asked for a letter of medical necessity to submit to my insurance for medicine I am on and was charged $ 25.00 for having a simple paper filled out and mailed to me.
I find this tacky, and it diminishes from my overall experience with this otherwise excellent physician.

The doctors are top notch, but that’s not enough to balance out the high costs and rude staff. Insurance will not cover this doctor, nor will it cover most of the labs they want to run ($ 800 worth on my first visit). And the office policies leave something to be desired. I called to say I’d be 10 minutes late and was charged a $ 50 late fee. If you’re rich and never late to anything, this is the perfect doctor. But I don’t recommend this practice for the average person just trying to find answers… I left with more questions and a much lighter wallet.

I have been a patient at Steinmetz, with Dr. Lee, since 2009. Dr. Lee has, twice now, been able to help me resolve health issues that no one else knew how to address… and I am very grateful. I have recommended this practice to friends many times because they work to understand the root cause of a health issue rather than just treat the symptoms.
This practice is very up front about the fact that they are out of network for insurance, and that does make costs and billing a challenge. It is not the right solution for everyone. However, for me and my husband, they are 100% worth it.

Dr. Shiffman is my doctor and I have seen her for two years. I think highly of her and of the practice as a whole. I have full access to my records and detailed explanations about the recommended actions I should take to improve my health.
This is a very different kind of health care experience and may not be for everyone. If you are interested in integrative medicine, I recommend that you read through the website and consider the costs ahead of time.
our current medical system has made us believe we should pay a co-​pay and get a prescription that will solve a clearly identified problem in 7 days or less. That is not how integrative medicine approaches health. They work with you — it is a two way dialogue, not a paternalistic decree about what is wrong with you that may or may not be correct. Frankly I’d be far more concerned about the primary care physician who didn’t look things up, confirm research on the internet.
I’ve given the Center 5 starts instead of 4 because they could improve how they communicate the process and associated costs. I think they are trying — they’ve recently revamped how they handle bloodwork and now use a lab that is in network with many insurance companies.

I’ve been working with the Steinmetz Center for six months and I’m happy. My issue of 30 years is mostly resolved and my two prescriptions are reduced to one quarter the previous amount, avoiding side effects I previously had from one of them, and with no increase in test results. And although its hard to quantify, I also feel better emotionally.
Dr. Steinmetz has been great. My appointments with her have been longer and more in depth than with other doctors. By not taking insurance she can spend the time with me that I need. She referred me for some outside tests that were a good idea for a person my age but that my previous doctor didn’t suggest. She obtained test results from the lab my previous doctor used so that she did not have to repeat the tests. She suggested lifestyle changes but was not doctrinaire about this and seems to accept that these changes will not happen overnight with me.
I was also happy with treatment by Dr. Lee after an accident I had. Her advice proved out and I felt better directly after her treatment.
I’m working with the Center’s nutritionist now to improve my eating habits. She’s been great and I’m improving my diet bit by bit.
The office crew and nursing staff have been quite good as well. — polite, helpful and fast. They quickly submit claims to my insurance so I don’t have to wait long for the partial reimbursement I receive. The email system has let me get simple questions answered quickly by a doctor, and get a treatment plan going without delay after my accident. With one exception all appointments have been on time, and that exception was due to the person before me being late.
They do sell supplements but Dr. Steinmetz said I could buy the supplements she recommended either in her office or from a cheaper source online, and I’ve used both.
Some reviewers have commented on the higher after-​insurance cost of this place. I think this is a type of medicine that costs more to provide, particularly with new patients who may have several longstanding medical or emotional issues that need figuring out, to the extent possible.
I am happy to have the invisible hand of the insurance company out of the doctor’s medical decisions about me, since when doctors get most of their pay from insurance companies, I think it must influence how they practice.
I suggest that prospective patients read through the web site so they more know what to expect from this different type of medical practice, and to request up front information about costs, if that will be a concern. Doing some research on Integrative Medicine ahead of time might also help.

I was recommended by a friend who had a great experience there but unfortunately mine was tragic. On my first visit I was told I could not get my labs with my regular doctor and if I did I would have to pay a couple hundred dollars to have them analyze my results. I was given a price of $ 400 to $ 500 for the exams and when I walked out the door it turned out to be $ 950 that is a HUGE difference since I had made it clear that I would be paying for the visit since my insurance didn’t cover this sort of doctors. I WOULD NOT recommend this place at all! Since then my friend has stopped going as well. The reviews seem to be consistent with my experience, they are MONEY hungry practice with questionable schemes. Maybe they are good in the long run but you need some deep pockets and need to be ready to mortgage your house.

I had my first appointment two weeks ago with Dr. Rose and I was very pleased with all the information and service I received here. I just had a physical including some blood work… I felt that Dr. Rose addressed all my issues and never felt uncomfortable with her. It seems this clinic really believes in patients taking a role in thier own heatlh and that really resonated with me. Dr. Rose also recommended some vitamins that could help me with my conditions during the vist and I can say that they have helped at least a little bit. I cant say I’ve seen major changes but I think its too soon to tell as vitamins take a little longer to notice big differences. I was also able to check the patient portal concerning my blood work and Dr. Rose suggested some other supplements to help my levels return to normal. Overall, I’m very happy with the visit.

STAY AWAY FROM HERE AT ALL COSTS!!! I scheduled an appointment with Dr. Lee and it was by far the worst experience of my life!!! I have been to several integrative centers in the past so I am very familiar with costs and procedures but truly this was by far the worst.
Dr. lee was not at all a doctor who is concerned about a patients well being… she tries to milk you every last cent… My appointment was horrific we spent 45mins of her shoving tests and products down my throat. She continued to tell me that my tests from previous doctors were worthless and I needed to test at their center which would cost me over $$$ 1k!!! TOTAL BS!!!
Save yourself and your money!!! These are not doctors who care, they only want your money. Please do not waste your time here! I emailed them after my horrific experience to express my concern. I offered to pay for my blood work and not the appointment since it was not beneficial at all!!! I def thought they would understand since is was so bad. BOY WAS I WRONG!!!
The owner Dr. Steinmetz offered to see me for free!!! I was SHOCKED!!! These doctors are money hungry instead of writing off the bill she offer a «FREE SERVICE»
hahahahhaah!
After my terrible experience did they really think i would return. They continue to send me a bill that is literally over $$$ 500.00 for a visit that did absolutely nothing for me. NOTHING!!! I would never recommend this place to anyone!!! Stay AwaY!!!

First off, I want to say the doctors are A++++. I would give them five stars except for some reimbursement challenges I’ve had in the past year, which would be relevant if anyone has BCBS insurance (more about that later).
I have gone to Dr. Shiffman for three to four years for my general, gyno, and thyroid needs. I’ve also gone to Dr. Lee for acupuncture. Both are stellar doctors, I highly recommend them. Holistically bent, but also schooled in traditional, I am generally given options for my treatment — holistic or traditional — with the pros and cons. You have significant face time with the doctor and the office staff, including the nursing staff, is very friendly and helpful. They will sometimes do a «sell’ for products on their shelves and sometimes for convenience, I will purchase but I also have found the products for less elsewhere.
Yes, Steinmetz is out-​of-​network but they will submit insurance claims for specific companies. Check their website for the updated list and make sure you double check your insurance submittals. It does get pricey being out-​of-​network. How pricey, in my opinion, depends what insurance company you have. If it’s Steinmetz’s money, they will work hard to process claims. But, if you must pay 100% of the visit upfront, I’ve found in the last year, the reimbursement (and error correction process) can take several months.
In Jan 2013, my company switched PPO companies. With my prior PPO, Steinmetz submitted the claim to the company and I paid approximately 30% of the total bill after the claim was finalized. With my company’s new BCBS PPO policy, at the point of service, I pay 100% of the costs upfront and Steinmetz eventually reimburses me 70% minus excess of allowable benefits. I end up getting reimbursed for less than half — my reimbursement rate is not Steinmetz’s fault (it rests with the PPO). But, ensuring the billing and reimbursement process is remains smooth for clients is Steinmetz’s responsibility, there are sometimes hiccups with this process.
In 2013, I visited Steinmetz five times — 4 out of 5 times — Steinmetz incorrectly coded the claim, thus significantly delaying reimbursement to me. Two of the visits, last March and May, I never got reimbursed since my insurance company denied the claims. Steinmetz never returned my calls (left several messages) so I could resolve why the claims were denied (I suspect miscoding based on my previous insurance policy since similar claims later in the year were approved). Since this past Fall, Steinmetz has been responsive but it still took months to resolve insurance claim errors from those three visits.
In all fairness, as busy as Steinmetz is, I suspect they are overwhelmed with insurance paperwork. Unfortunately, incidences like these send the wrong message to the clients — if we have your money, we don’t care about you. Logically, I know this statement is incorrect, because the doctors are very responsive and caring. But it can be extremely frustrating to deal with these billing/​insurance problems, especially if someone is part of a one-​income household.
I still highly recommend the doctors if you can afford it. They may not be able to help every problem but they spend a lot of time with you to get to the root of health issues.

I received the best care at Steinmetz Center.
A few weeks ago I was having stomach pains. I went to visit Dr. Rose. I was taken back to the exam room on time and met with a nice nurse. Dr. Rose performed an exam and determined that I needed a CT SCAN along with lab work. She followed up with the doctor at the hospital and made sure to keep me informed. She researched the possible causes of my stomach pain and spoke to other doctors as well. She coordinated my care and figured out why I was having pain.
The reason this practice is so special is because their knowledge is beyond that of standard medicine. Dr. Rose treated me with not only standard medical procedures but with acupuncture, homeopathy and herbs as well. It was the combination all of these treatments that eased not only my stomach pain but my emotional concerns as well.
Steinmetz Center treats not only the body, but the mind and soul as well. I’m so happy that I have a practice like this near my house!

I would give zero stars if I could. I came here after seeing several «normal» internists, hoping that I could get an actual diagnosis and tests that the other doctors would not give me. I had been diagnosed previously with depression and «it’s all in my head.» After lots of tests, bloodwork, appointments and probably over $ 1,000, this practice had me tested for ADHD. It came back positive. Which is absolutely ridiculous. I knew I had a physical problem. Then I went to a REAL integrative/​holistic practice who diagnosed me with candida, heavy metal toxicity, and hypothyroidism. Steinmetz Center is no different or better than seeing any old internal medicine practice, as I got absolutely no different service (without the insurance!). I do not recommend them– total waste of time and money!!!

I was very pleased with my experience at this office. I called on a Friday asking for a new patient appt, and was seen the following Tues. I was given an appt with the Dr that specialized in the problem I thought I was having. After a very thorough exam and consultation where Dr. Shiffman actually sat and listened to me without me feeling like I was being rushed (like in most Dr’s offices), she was able to diagnose my problem and give me instructions. As a result, I was feeling better in just a couple days. You can view your lab results on their web portal, as well as correspond with the Dr via email. This service is fabulous. No playing telephone tag with the Dr, and you don’t need to return to the office just to get your lab results or prescriptions. All the staff I encountered were pleasant and knowledgable. My entire experience was worth writing about!

Had high hopes of finally being able to see an Integrative Medicine doctor, Dr. Marie Steinmetz, but the service I’ve received has been terrible. 1.) The communication as far as my next steps and help explaining the take-​home test kits was awful. I had test results come back one month ago and only just today was told to take a supplement to bring my hormone levels back up. This is after I initiated a message asking about the test I had taken. 2.) The office has neither been friendly toward me or helpful 3.) Scary experience with a nurse who didn’t speak English trying to draw my blood. She left a huge bruise and another nurse had to do it, not because I don’t have ample veins, but because she didn’t know how to draw blood. 4.) paid over $ 2000 out-​of-​pocket and have hardly gotten any help. In fact, I feel as if I’m leading the discussion and recommending things I’ve read about to them.

So, today was my first appointment with Dr. Jeanne Shiffman. First of all, I want to say that I had no idea what to expect. But I was pleasantly surprised.
Dr. S listened to what I had to say and spent the time to go over my hx. She offered some good recommendations that I am planning to employ. She made me feel comfortable and let me know that she was here when I needed her in the future. She gave me holistic as well as conventional medicine options which I really appreciated.
Yes, this practice is far from inexpensive but you get what you pay for I suppose… I guess time will tell:)
I only have a few «complaints” — if one could even call them that… and none are significant.
Overall, the practice is clean and warm. The staff all seem to be friendly. The diverse types of services is a major plus. The doctors seem to be open to both conventional and holistic medicine. They have their own lab which is super convenient. They were on time which is a rarity with anything really.
I think I have finally found my doctor!

The front desk staff and nurses are excellent. Just keep in mind they do not accept any insurance.
You can logon to their website and email the dr and nurses and they respond very timely. It’s a great tool they have. However, you would think that with this tool the doctor would’ve communicated with me better.
I probably spent over $ 1000 out of pocket on the office visits, extensive blood and saliva tests. The end result is the same thing every other doctor has told me: there’s nothing wrong with you. That’s fine, I don’t blame the doctor for the diagnosis.
But what I do blame the doctor for is: asking me to make an appointment, coming into the office, paying $ 150 only to be told «there’s nothing wrong with you.»
Why wouldn’t you put that in an email??? Isn’t that why you have email??? To communicate with me? Why would you waste my time??? Why would you get my hopes up that I’m going to go to your office and perhaps you’ve found a solution to my medical problem??? Oh because you want my money.
She should’ve just told me via email that my results are fine and there’s no need to come in. But no, I had to take time off from work, drive to their office in traffic, be told there’s no remedy for my illness, get robbed of $ 150, then drive home in even more traffic. Ridiculous. I felt like sobbing on my way home. Please realize that not everyone makes a 6 figure salary like you!!! Most of us aren’t rich and need to budget as much as we can!
At my first appointment, the pleasant nurse reassured me the doctor was one of the best in her field. Yet, I had several questions for the doctor and almost every answer was «I’m not sure, I don’t know.» Umm, aren’t you a specialist in this field??? Half of the time when I asked her questions, she just did a search on her computer… but I CAN DO THAT TOO.
The doctor was very kind and patient… but at the end of the day I’m there for my health, not to make friends. Also, if you’re so courteous… please try to SAVE me some money instead of robbing me.
I really REALLY wanted to like this place, but wasting my TIME and MONEY really pissed me off –and rightfully so!
Do yourself a favor: do your own research, then order herbs you need from Puritans Pride. OR go to the herbs/​medicine aisle of Whole Foods and talk with the person who works there.

I waited a long time before being seen, then did some more waiting after speaking to the nurse. Then finally Dr Lee came in apologizing for my one hour+ wait.
The most disappointing thing though was that I was misdiagnosed and a simple skin condition with the prescribed cream got much worse. Also the remedy that she prescribed was totally off.
I did call the office after resolving my issues with a different practice letting them know of my experience with them. The office manager wrote everything down, apologized and said that she will contact me after speaking to Dr Lee. Well, after 3 months, I did not hear a word.
Their marketing is good and I am all for alternative methods but the problem is that they are just not good at diagnosing or treatment.

this place is great! I tried to go to a individual for natural medicine and she ended up being bull crp. So I did more research and found this place. I saw Dr Rose and she is a very nice Dr. I like the fact that she is actually a Dr not just a NR. She was very informative and I am am on my way to recover. I like that this medical place allows you to go on a payment plan if you can’t pay it all up front. Great and friendly staff. First apt does take a while so schedule at least 3 hours for first apt. They really like to spend time and care with their patients.

Horrible experience here. I made an appointment to see them due to a persistent cough. When I booked my initial appointment they failed to tell me that it would be a full physical. I was not prepared for this at all. I had eaten before my appointment and was not able to undergo any blood tests. I made the appointment for a time that worked for me. But when they called to confirm the appointment they told me to arrive 45 minutes earlier. I told them that I picked the time slot I did because that was the soonest I could arrive. I showed up as early as I could and filled out all the paperwork ahead of time (and it was a lot of paperwork!). I waited for almost 20 minutes in the waiting area before they took me back to check my vitals. Following this I waited another 20 minutes before a student came in to ask me all about my health history. I told her that I was pressed for time and needed to see the doctor as soon as possible and get back to work. I let her know that I already had been at Steinmetz over 40 minutes. Finally the doctor showed up and gave me a quick check. She told me I was doing all the right things already and advised some holistic medication. I did not felt very confident in her advice so I refused the meds. Then she wanted to begin the physical, but I told her I was not prepared for a physical because no one ever told me about it. The Dr. told me that all new patients need to undergo a physical. I was at Steinmetz over an hour and a half with no resolution. A few days later I get a letter in the mail from the doctor referring me to a psychologist for anxiety. I was shocked and offended. They never prepared me for what was expected and then wasted my afternoon, and then have the nerve to tell me that I need psychological help! This whole experience caused anxiety. I don’t think this is supportive health care.

I saw Dr. Rose, one of the M.D.‘s at this practice. She is knowledgeable and competent, but more importantly she listens. Most doctors are too busy to hear you out and will instead tell you what they think your problem is, give you a pill within 10 minutes of seeing you, and tell you to come back in a few weeks. This practice takes a more thorough approach to medicine and health. Dr. Rose not only listened, but answered questions I had and didn’t just go along with what other doctors did.
She is also friendly and does a great job of making you feel relaxed and able to discuss your care with her. A truly responsive, smart doctor. Thank you Dr. Rose!
I haven’t seen the other physicians here, but the staff her is also pleasant. The offices are also well-​kept and clean. And they have a lab there that they can do some lab work on premises. They also have an online portal where you can do many things online or get information online. And they have an emergency after hours line if you need to reach them. A great place.

I agree with Lizzie’s and Lia’s comments. Dr. Shiffman is my primary care physician and Dr. Lee has stepped in when Dr. Shiffman was out of town and has provided me with excellent care as well, including some acupuncture and osteopathic help.
I went to see three different GI docs who couldn’t figure out how to help me. Within a month of visiting Dr. Shiffman, my issues were under control. As Lia mentioned, they are not just treating the symptoms, but digging deeper to root out the cause of the problems.
I have referred several friends to Steinmetz Medical and they continue to thank me!