Tobin Transport

Well now I see the other reviews for Tobin transport. Had to use them through Wayfair. Horrible customer service. No one ever called me for delivery. Wayfair assured me someone would call the day before and 30 minutes prior too. No phone call. They just showed up and then had the nerve to say they were trying to call me. I told them I had been waiting all day– no phone calls. The guy walked in– didn’t say a word. Not hello, thank you or anything and then walked right out the door. The other guy had me sign for the package without any greeting or salutation. Horrible customer service. Wayfair– contract to another company. Tobin transport is awful.

This company was supposed to fulfill a delivery through Wayfair for me. They had both pieces of a sectional. They delivered one half, and said it was both. When I called the delivery driver back he said the office was closed on weekends and call Monday.
When I called Monday they said they didn’t have the other half and blamed Wayfair. After a many hours on the phone with Wayfair on Tuesday, I was connected with Tobin again who claimed they left a voicemail and the delivery was pending and my fault. They also said the next available delivery date would be the weekend again.
Tobin did not leave a voicemail, and even if they had, common sense should have dictated that two items with the same delivery address, the item description, the same order name, and the order numbers only differing by one number should go to the same place at the same time.
In the end, I chose to drive to this location and pick it up myself rather than continue to have to rely on this company who lied and seemed incompetent.

Tobin is the worse company I have ever dealt with for transporting goods. Sadly they are the company in the area that works with interior designers. If you can avoid them, do it at all cost.
They called me inform my goods have arrived and if I want to pickup or deliver. I informed that I will call back. When I called them no one answered. It took me three days of calling through out the day to get hold of someone.
After setting up appt for pickup. Items were still not ready for the pickup time. I had to wait in a non heated room for over 30 minutes for they can go find my items in 13 degree temperature.
The owner mr. Tobin walked passed me twice but didn’t even bother to acknowledge me or asked if I needed any assistance.
Stay away from them at all cost, if you can.

After the last terrible experience with this company, I went there in person when my dresser didn’t show up after 3 weeks. Total nightmare. I went to pick it up but my car was too small. They said they weren’t going back for deliveries into DC for another two weeks (what?), and the next time on the weekend would be four weeks. I suggested getting a truck and coming back. I.e., renting my own U-​Haul and taking it to my apartment. I mean I was offering to deliver it to myself at my own expense. You would think that for a company that was already paid to do exactly that, they’d be ecstatic at this windfall, but l it still couldn’t be easy. This was 11:30 on a Saturday, and she insisted that the warehouse closed at noon so that wouldn’t work, and instead scheduled us for a delivery 1 month later. I went to their warehouse out of curiosity and they said that they would be open until 4.
What? Why would she lie? I ended up renting a U-​haul and taking my furniture home. TLDR — didn’t deliver my furniture and almost wouldn’t let me take it home myself after Saying they closed but didn’t. I’m never buying from Joss & Main or Wayfairer again.

Very Unprofessional delivery service, I ordered a vanity for a client of mine from wayfair: the first time the vanity arrived with the top shattered, they didn’t want to wait for my client to inspect it, when she insisted to do so she discovered that it was broken she wanted to send it back, they refused and just left. The second time, the second vanity arrived with the mirror broken this time, when also she refused to accept delivery, they just dumped it and left!

After having the store call Tobin and reschedule the delivery, they delivered the items later that afternoon. The two guys that made the delivery were very professional and friendly. I appreciated their humor and professionalism. As for the lady that initially scheduled the delivery from Tobin and then couldn’t find the delivery schedule… arrrgggghhh! The additional cost of $ 20 bucks was worth the money.

They «delivered» a couch from Wayfair. By «delivered», I mean showed up late, told me «We don’t do stairs» (even though I paid a specific additional charge to have them carry it up the stairs), and dumped the couch in my building’s parking garage.
Some of the rudest, laziest, and most incompetent people I’ve ever dealt with.

I purchased household goods from a reputable online retailer… and those goods have been sitting at Tobin Transport for a week. I called them today, but because they haven’t processed my items, they aren’t even sure that my purchases are in their custody, meaning I can’t pick them up and there’s no option for delivery. The woman I spoke to on the phone actually did try to help me, but it’s out of her hands, I know. Based on my initial interaction with Tobin Transport, I couldn’t recommend them. They may be wonderful people, but their intake processing seems in need of improvement. Hopefully they will try to make things right if/​when they contact me to set up a delivery. If they do attempt to remedy the situation, I will surely update the review!

This is the worst company ever. Customer service is horrible. Lack of communication, very rude and no efficiency. I dont understand why Wayfair uses them. Because of them I am never ordering from Wayfair. Stay away!

My husband and I were assured a Friday delivery of a holiday weekend. The delivery time was supposed to be between 12 and 3pm. At 3:30 I called the company and was assured we were the next delivery. LONG story short, our delivery was erroneously cancelled by an employee, which was never communicated to us. My husband and I ended up missing a Nationals game, causing us to lose a lot of money on our tickets. The owner of Tobin Transport called me Monday and apologized. While her call was greatly appreciated, I am still extremely upset that our entire Friday was ruined, awaiting a furniture delivery that never came.

They have had my item that I ordered from Joss and Main for three weeks now and I still have not received it. The first time the address wasn’t correct so I understand that and it was corrected. I was then told over the phone and via email that the next attempted delivery will be the following Thursday due to that’s when they come to my area. They come to my home where I was waiting and no delivery. I call and they said because it was raining they didn’t leave item. So then they re-​schedule for the next Thursday. Shocker my item was not left again. I call to find out why they say oh you need to change your address with the company you ordered from for us to deliver it. So now Im mad, why am I being told this after I spoke with your company three times already and you came to my house last week and left a note you couldn’t deliver due to rain. So what changed this week. I call the company I ordered from change the address call back and ask to be re-​scheduled for delivery. Now I’m being told you can’t tell me when it will be delivered over the phone I will receive an e-​mail when the computer generates a time. So once again I’m being told a whole different story from the last three times I called. Customer service is horrible at this company, guess the 135 dollars I spent for delivery was a waste of money. Thanks for the great service Tobin!!!

Delivery guys arrived on the early side of the delivery time window. For curbside delivery, the Tobin rep called and said they could move heavy item into the garage. The delivery guy was nice enough to position my huge fitness equipment box the way I needed it placed.

Yesterday afternoon my office in downtown DC had a filing cabinet delivered by Tobin Transport. We had notification from the online site from which we purchased the cabinet that the delivery contractor was on record as not performing deliveries beyond the loading dock on buildings. We weren’t happy about that, given that the filing cabinet was «just 125 lbs,» and «[we] shouldn’t have a problem moving it.» (quote from manufacturer).
So I have a hand truck, and I know how to use it, the issue is, is it fair to ask people to step away from their desks and perform a function that is normally performed by the delivery service? When something is getting delivered, wouldn’t that be just basic customer service?
The guys from Tobin went above and beyond. They found our alley which is no mean feat, they were very professional, and even though they didn’t have to, they took the filing cabinet into the office where it will reside and took off the plastic and cardboard. I’m pretty sure they would have taken it away if I hadn’t said not to bother. I was anxious about the delivery and had asked if they wouldn’t mind taking it to the fifth floor and then to the office, and they did and that was such a relief!
In addition, they person on the phone (Steve, maybe?) who helped me get a feel for when it would be delivered was very helpful and personable.

I had two sofas delivered today. The delivery guys arrived in a timely manner and were very courteous as well. Very happy with the service I received and I would definitely use again.

Even though I paid $ 100 for a delivery, this transportation company was not easy to work with. For example, they won’t give you delivery window — even morning or afternoon. Instead they say that if the customer calls them they will try to give a more narrow window the evening before the delivery. But for those of us who work that doesn’t work out very well. How are we supposed to schedule our lives when we have to wait until the night before to find out even the broadest time range of when a delivery is coming? I think for the money they should offer better service. Their customer service reps are also not very polite on the phone

This is by far the worst delivery experience I could have imagined. The manager and customer service representatives were incredibly rude, inconsiderate, and lacked any sense to customer service. They arrived one hour after my ‘estimated’ delivery window after I have taken time off of work. There was never a call to let me know and then when I suggested there should be a discount for the inconvenience the manager actually yelled at me. Spare yourself — don’t use this company!

Absolutely awful. These delivery guys not only barely speak English but they damaged the door & the door frame on our condo. It took days to even speak with anyone at the company & when I finally did, they said they asked their guys if they damaged the door & they said no. Case closed. Our door now needs to be replaced & the frame needs to be rebuilt. Do not trust them with your home or your furniture. Horrible. Horrible. Horrible.

Don’t know why all the hate. I have used Tobin for over 15years when i had a furnishings business in DC. Adrianna, Earl, etc have always been great to work with! I have also used Tobin personally with not one issue. The drivers have always been nothing but professional, courteous and reliable.
I have also have had to pick up from their location with no problem. Its great to utilize a small privately owned business especially in today’s economy.
Hope they stick around for a long time to come. I have never thought twice about recommending Tobin for any incoming or outgoing shipment!

Not only was the person that contact me rude from the beginning, each time I callled to schedule a pick up, there was a new «reason» why I could not pick up the item. I was finally told I had to wait for them to contact me to inform me when I could pick up my item. Poor customer service all the way around.