Chipotle Mexican Grill

I have not been here for quite some time — when we got there there were a few people eating and the parking lot was almost empty. I initially thought that the issues earlier in 2016 had affected them greatly; about 5 minutes after we ordered the line was to the door. My family has loved Chipotle in the past and we found that we really missed the food. The quality was the same as I had come to expect and the issues of the past around sickness from eating there seem to have been dealt with at a corporate level.
We enjoyed our meal enough we will be back in the next month.

Do not come here an hour b4 closing
Or 30 mins They run out of stuff constantly
It’s like they don wanna deal to make more of what u want cause it’s almost time to close so avoid this location if it’s almost 8pm or 830pm

I like this location, we walk here with our kids occasionally and the employees go out of their way to say hi to them. There is one girl (I feel bad I don’t know her name) but she could pretty much tell me my own order which is great when you’re balancing two kids and your checkbook. I do the late night stop after work sometimes and I have never waited to have someone greet me. They do talk a lot to each other even with guests in ear shot, but I’ve never heard anything inappropriate. After all it is the «open kitchen» concept… can’t be mad!
I love how well the shift leader was communicating the last time I went in. He was direct about washing hands, and where to prep items. That was the first time since the «scare» that I really could see someone pushing to make sure no one had to worry.
This is also the most consistent locationas far as flavors and portions. If you ask for more rice, less beans, or different ratios they are willing to do so.

I’ve been to this Chipotle a few times in the year I’ve lived here.
It has deteriorated to the point where there is no point.
Slow, slow, slow; dirty, unfilled hot sauces, VERY skimpy portions, and I’m
a vegetarian. They skimp on the rice and beans and he asked me last time
if I wanted fajita veggies, of course, it’s a veggie bowl! No eye contact.
Very unwelcome. Won’t be back!

Great food, but the employees work with little to no sense of urgency. The line is out the door and the employees are working über slow. Please be more respectful of your customers’ time.

I love Chipotle… there I said it. While most are the same, this location was super quick, had great customer service and as always, such great food.
I love when servers truly look at you and ask you what you’d like to order and seem to actually want to get you the best meal they can. It’s appreciated. At lunch hour, it can get hectic but they shined by having plenty of help to move things along.
It’s clean… super clean.
I did hear a complaint while I was standing in line about a new mother who was chatting with her friend about the washroom not having any soap or a changing table but that’s pretty petty to me… not the soap though!

Just awful! Got steak tacos and the meat was cold. Taco shells tasted like grease. Totally disappointing.

This location used to be great. However they have lost many good workers and changed their management too many times now. I just waited over 20 minutes to even start my order which than only took 15 seconds. This is unacceptable in this kind of business. There were six workers just standing there waiting to be told what to do while the person who should have been making my food was trying to figure out an online order, one of the other five workers should have helped me or I don’t know ME! The customer in the restaurant. I work at a restaurant very much like this one and myself and my workers do not have this problem. I was also noticed for being upset and all I got was a fake apology about the online order. They created a line out the door due to this. There was only two other people when I first started waiting in line. Bottom line get better workers and better management. Oh and the manager on staff during all of this, yeah she was taking her lunch in the dining room. Terrible terrible terrible. Go to the one in crystal lake! Do not go here!

Everytime I come to this dump there is a 15 minute wait for food that takes literally 15 seconds to make. I get its minimum wage fast food pay, but to have a line out the door and empty dining area shows just how poorly the place is run and managed.

Worst chipotle I’ve ever been to, and I’ve been to plenty. They neither speed up nor slow down, they just plod along and have their chats with each other while the customer line is routinely back to the door. It is the only chipotle convenient around this area which is perhaps why they don’t strive for good or speedy customer service.

7 employees behind counter…2 people in the dining area. Stood there for a good few minutes until I asked someone for service, and a girl came up, rolled her eyes and asked what she could get for us… what a joke. Unfortunately This is the closest chipotle in the area. Horrible… always is.

Love this Chipotle! The ingredients are always fresh and the food is amazing. Lots of options for my 3 picky kids — they love the steak and chicken tacos. We go every week and the staff is great. The manager runs a smooth crew, keeping everything moving along swiftly like a well oiled machine. As busy as they are, they smile and welcome us back as frequent customers, and best of all they never mess up our orders. I will say, though, that ordering online a ½ hour ahead of time is KEY to this place, if you can. The line is often out the door (a testament to the great food) but ordering through the APP, you are allowed to skip to the front and pay for an easy in and out! Priceless. Parking sucks here — limited spaces– but there’s overflow parking right across the street.

They are constantly running out of meat and veggies, only half an hour into being open. Disappointing. Step your game up.

I’ve been to many different Chipotle restaurants. This was the quickest one that I’ve ever been at.
As far as the place goes, it’s pretty standard.

The food is great for what you are paying. The only issue I have with this location is that I always take my food to go because the tables, and floor are never clean. I understand it’s a high volume place but still you should try to keep a place where people eat clean, for health reasons.

Line out the door, while staff was sitting down eating lunch. I get that people need to take a lunch, but if there is a line out the door they shouldn’t be eating in view of the customers. They couldn’t get orders correct and kept running out of steak. I blame management for these downfalls

I like the menu at Chiplote and the food quality is the same as the rest of the locations I have frequented, except don’t go between 12 & 1pm because every high school kid in McHenry County shows up at this time. The line is 15 – 20 people long and it takes about 15 minutes to get your food. Another issue I have with this location is some of the people serving speak very low and I can never hear what they are asking me. Today I went for a Steak bowl and a bag of chips and they charged me for 2 bags of chips which I did not order. Oh well no big deal, I gave one of my coworkers the extra bag.

The worst Chipotle I’ve ever been to-​consistently. Lines out the door every time. Service is super slow and they never have enough food made. No apologies are ever given. Just bad all the way around.

I cannot believe I am reviewing Chipotle, but I couldnt let this go by.
Recently went to lunch with my sister in law and holy hell is this place poorly run. All of the tables were dirty. The outdoor tables were wet and it had rained the previous night!
The service is awful. The employees were in a daze. I swear it was like the twilight zone. There was no emotion. There was no, «hello! welcome to chipotle!»
After cleaning off a table, we enjoyed our food. That did not disappoint.
I think the highlight of our lunch was when an employee (possibly manager) walking past an overflowing garbage bin and numerous filthy tables to see how our meal was. Seriously?

I came here about 1 year ago and got a burrito and it was ice cold… I came here tonight for a burrito, instead of my normal spot to give em another chance…
ICE COLD.
What an embarrasment. I would normally send an email to corporate to let them know, but I dont even want a free anything from this joint.
Yes, I took it home microwaved it and it was warm, but for real… IM DONE. Retiring from the Chipolte game for life… well done.