Burlington Coat Factory

DON’T shop here! !! They sell defective items for full price and will not honor your refunds.

Yessss. I’ve been here 3 times, positive experiences. Everything is clean & neat! I find neat items every time!
***they always have BH Cosmetics.

Looking for clothes can be difficult for a big mam, not at Burlington Coat Factory though! They have a huge selection of clothes, and this is the nicest, cleanest Burlington Coat Factory Ive been to. This place is not expensive either. I’ll be back as long as its maintained. Staff is friendly! As someone who used to work at the old Mervyns here, glad to see a new clothes store open up!

Okay, so where do I begin?! My sister bought shoes for my nephew the other day, she gives me the bag with the shoes to exchange them and I get to the store and the receipt isn’t there. So I ask downstairs when I go in if that’s okay, she said yes just go pick the shoes you want to exchange, shop around. I end up at the registers with 3 additional pairs of shoes and 3 bras. Compared to the $ 16 shoes I was trying to exchange I was going to spend almost another 100. Anyway, I get to the line. There’s one person ahead of me. One lady is ringing with no sense of urgency and there’s another just staring at the register screen. After about 10 minutes of waiting and 5 other customers getting in line, the one lady ringing finally calls for back up… Finally a nice worker comes to help! She rings all my stuff up which was over $ 100 and then she asks the supervisor (turned out to be the lady with no sense of urgency) and the lady says that I can’t return them without the receipt and without a tag. And I decide fair enough. I’ve worked retail so I understand. But I’m talking to the cashier and I tell her okay well what if I go get the receipt from my sister and come back? And Cindy overhears and she says «no… It must have a Burlington tag to be returned or exchanged» but the return policy is on the counter and does not say that. Also, one of the shoes I was about to buy didn’t have a tag so I pointed that out and she said that «that’s different». How is it a customers fault if the tags fall off? And then the cashier tells me that that’s the supervisor. The cashier was nice, but Cindy made their overall customer service so bad I won’t be returning. I live 5 minutes away from here but I’ll definitely be going to the Arcadia location instead.

This store is very clean and organized, compare to Ross (across the street). It’s a two floor building: 1^st floor contains woman’s purses, body products and clothing; 2^nd floor contains men’s department, shoes, kids clothing, toys, woman’s department, luggage, items for pets and items for the house. Went in the restroom and I was surprise to see it clean. Walking out of the restroom I saw a big red wall from a distance. Went to see what it was and found my self with customer service area. I found candy, perfumes, watches and much more stuff.
Wow I love this place

Um. OK. Let me figure out where I want to start with this review. The first & only time I came here, was surely my last. Everything was a mess & I never have a problem looking for things when I come to any other BCF locations but this one was a whole different story. Sure it is new & shiny but the people who shop here tore the place up. The purses are the only catchy thing but pricey too.

Been here a few times, it’s small but organised. We bought sleepwear, large ice sphere makers, and shoes for holiday gifts. It’s been open for less than a year and on my last visit, the escalator to go down wasn’t working so we had to use the elevator and it was very slow.
The staff were ok, if you need help finding something they are not around though, it seems like only the registers are staffed and hardly anyone is on the floor.
They seem to carry nicer brands than their neighbor Ross, but selection isn’t as wide.
Would return

Umm, the place is cool… I guess. Not too much variety though. I honestly prefer the Burlington in Arcadia.

Best one ive been in so far. Everything is organized the employees are great helpful very polite & welcoming costomer service is EXCELLENT & so are the prices. Definately a 5 Star location.

Really really slow customer service. Only has two cashiers downstairs and one of the cashiers was taking her sweet time talking to the customer when she clearly knew the line was long. I waited in line for a good 20 minutes for only two items, and there was only one person ahead of me.

Layaway is not good. I had bought an item and put it on layaway for less than a week and they can’t find it. Last time I come back

New building, same old Burlington-​quality selection and service. The store was already messy within its first month, and it doesn’t help that it attracts the customer type that’s a shelf stocker’s nightmare. The cashiers are unfriendly and more interested in their own conversations with coworkers.

I wasn’t really impressed with Burlington. Maybe I expected more. A lot of the shelves were empty. But the store was clean and the cashier that helped us was friendly.

I usually don’t shop at Burlington or Ross, usually it’s just low quality items and store are always messy, and I don’t like to go through racks and racks of things. Unless I’m bored or have a lot of time to kill. (This one is the old Mervyns Location, for those that know the area)
This place is new, so it’s really nice. Things are organized nicely, rack are nice and neat.
The sale rep crystal is very sweet and helpful even though it’s close to closing time and they are cleaning up.
Would come back for household items :)
The upstair staff walked me all the way to the other end of the store finding a pair of fuzzy slipper, all while she’s trying to clean up too.
Great service!

Really bad! Even I have a free umbrella gift card, they said ran out. But how come? They sent out the gift cards for free umbrellas. They supposed to be ready enough the umbrellas to give the customers who have the gift card. Liar! Never shop there again.

Merchandise is very low quality brand and products are limited. Shelves are half empty and selections are a bore. The Ross across the street seemed extremely ghetto but this new place is even worse. Sure the store is huge but the variety is lacking in almost all of the departments. Or maybe I was hoping for this place to be similar to TJMAXX/​Marshalls/​Homegoods. Nope. I was bored.

Got a coupon in the mail for a free umbrella with purchase so my mom and I decided to go and check it out. We thought that they might have run out of umbrellas to give out but they still had them so I got a free umbrella with the jacket I bought.
The store has two levels. Everything is organized and clean. After going only one time, I prefer it over Ross.

Amazing customer service and very clean store and restroom too! And a lot
of merchandise on the racks. The store looks so perfect with all shoes on the rack instead of on the floor and no clothing lying around on the floor. Hopefully that last!

I wasn’t expecting such a pleasant experience here and I’m throughly impressed from the moment I stepped foot inside to the bargains I found here (purchased socks + some shoes) today. Also several of the staff members greeted me and one even asked to how my day was going, while seeing if I needed any help. Customer service seems to be a priority here as it should be, glad there’s now a Burlington in Alhambra (within walking distance from my work) I will be back soon.

Wow! I came here just in time. Grand opening is tomorrow. They are also hosting a huge event this Saturday! They are giving away tote bags for the 1^st 500 customers.