Best Buy

Best Best Buy around. Staff knows what they’re talking about and they’re friendly. The lines go by pretty fast and they have loads of phone cases and Xbox one games and video game accessories. Big tv selection and huge DVDs selection. Pretty good cd selection. Downside, Nintendo section and animé section — completely pathetic and basically non existent. If that’s what you need, get it on
. **Best part of Best Buy is they price match target, Walmart, Amazon and other stuff if it’s the same color and model! So no shipping and I get it for the same price :) they even have free ship to store and occasional free ship to your house sometimes so it’s a A+ for be but get with the animé and Nintendo Best Buy. That’s embarrassing.

Best Buy Allen, I have tried. I have REALLY tried to love you… heck, I would even settle for like you right now. I have shopped there since you opened and it all boils down to the fact that you have a serious customer service problem. My experiences now conclude it starts with the management of the store.
Best wake up and smell the competition
Will I continue shopping at Best Buy, absolutely. Allen, Tx store. Never again.

Why have a car audio installation part if it closed on Tuesdays and Wednesday. Rude dumb nitwits who work here that don’t know much. There had to be someone that work there that could of helped me. I officially hate Bestbuy. Another company helped me and I didn’t even purchase the radio from them so you lost my business. …

I just purchased a new laptop I’m very excited about and had great service from everyone I encountered there. The lady working by the door is so friendly and even remembered me visiting from my previous time there and I have only been into this store twice so it’s nice to have such a personable experience and makes me feel good and excited to be using my new laptop!

The few times I have been there no one would help me outside of the Geek Squad department. I had to shop on my own on multiple occasions including a $ 1200 surface pro and $ 200 beats headphones. I had to repeatedly flag people down to get minimal answers about the products.

I arrived at about 7:00 p. m I went straight to the Macs there was a couple there and they were being attended so I imagined shortly after them it would be my turn. Well the joke was on me I stood around for 45 minutes watching the sales person walk up to other people in the same area as me that were there way after I had gotten there. I finally got fed up and went to talk to someone and asked if they could help me out and they did at around 8:00 and then said sorry but we’re getting ready to close can you come back tomorrow we’re really busy. I looked around there were no people in there just employees playing around. It’s ridiculous this place needs new workers and probably new management as well. What a shame!

I first went to a different company called (Ca… To…) to install a new radio with bluetooth, DVD player, etc, but they told me that it was going to be an extra $ 200 bc of some additional work, and, a total of $ 699 or more for a $ 250 radio… No way I was going to pay that much!
So I went to Best Buy in Allen, I met Hee and he showed me the different options, prices & installation. He gave me a quote almost half the difference from the other place I went…(best buy has better prices also). His honesty, knowledge, and great work has change my point of view of Best Buy. After a couple of days I went back to install an alarm system, same great service.
It’s been almost a month now and everything is working awesome. Thanks Hee for your hard work and making my car look better. ”Hee, employee of the year at Best Buy in Allen TX).

I can not tell you how extremely pissed off right now at Worst Buy. I’ve had trouble with them before but this time I’m putting it down on Unilocal!
I ordered a dishwasher from them with the required installation kit. With any appliance over $ 399 they will deliver for free. Then it goes to state what is included. Haul-​a-​way of your used item and basic installation.
Nope! Big fraud. The delivery was done by a delivery company. Not by Best Buy. No installation. The just dropped off a big box in my kitchen and left.
I called customer service and spoke to Cheryl. She was nice enough but kept reading all the parts about purchasing installation.
I told her to have them come pick it up and take it back now and refund my money. She stalled and said she couldn’t do it until after 5pm. Probably when her shift is over.
I’m exhausted dealing with this company. I could’ve purchased the same item at Lowe’s cheaper if I knew how to install it!

My wife and I had dinner nearby last night and decided to take a little stroll in this nearby Best Buy (I know how romantic right? Just in time for Valentines Day). Well we walked in just to browse a little bit and possibly purchase an Xbox One for BOTH of us to enjoy and we ended up leaving with a few more things that fit within our budget that we will surely enjoy. We had two excellent staff members assist us with providing plenty of information (in addition to our research that we did prior to coming in) and helping to make sure we get the best deal with price matching and get all the things we could possibly need while giving us a great deal bundling things together. We actually had great conversations with these two staff members and would highly suggest any body looking to make a purchase at this Best Buy look for Manny and Jaylen and they will give you the best unbiased info they possibly can. Best Buy I hope you realize how great Manny and Jaylen are to your company and they deserve the highest accolades possible with how our experience was as soon as we entered this store.

My experiences at this location have been limited to a few purchases over the last few years, my most recent being a mobile phone, so my review will be based heavily on that.
I came in the store during the last week of the year with my eye on a new Droid Turbo that had just gone on sale for $ 1. There were at least five people in front of me in the phone area, but they provide seating (nice). When it came my turn, I was called by a young and very pleasant CSR who clearly knew how to perform these transactions. I had my phone in hand within 10 minutes (probably closer to 5), and I walked out with it and a receipt for $ 1.08 (stupid sales tax).
On prior visits, I’ve purchased CDs and some video game accessories, and the process has always went quickly and smoothly. I have had at least once case where the «small store» syndrome affected me and I had to go to another location, but that’s rare.
Overall, it’s a good location based on my experiences.

This is the worst Best Buy experience I’ve ever had!!! They have only 1 Geek Squad associate for the night when clearly the store was no where near close! I had to wait an hr just to get my computer inspected! Short staff!!!

Alyssia was great with Samsung note Training! She’s very passionate, knowledgeable, and friendly.

Had a terrible sales experience here. Walked in ready to make a purchase and instead of just accepting my credit card, the local Sharp representative spent 20 minutes trying to upsell me. So, if you would like to have your decisions questioned and would like to be given questionable technical advice, this is the place for you. I will never visit Best Buy again thanks to this terrible experience. I had really hoped Best Buy had overcome this problem, but I guess their sales training program is completely insufficient and does not apply to specific product representatives.
Seriously, this rep badmouthed his own product in hopes of trying to convince me to buy a more expensive one. Very very displeased and disappointed.

Insane parking lot in Allen for this store and not easy to get to at times, but the nicest workers and excellent selection of products! I always make a trip here from Bonham instead of the raggedy store in Sherman! Worth the gas and time!

I went to this location bc the one by me is always out of business on their blurays and DVDs. I had a $ 50 gift card so I want to spend it on that product category. Came to this location and their shelves were stocked full and available. This place didn’t have open empty spaces on their shelves like the other location did. I was also approached a couple of times by associates asking if I needed help. Kudos to this location.

Hate them. Will never go back to this store. Poor service on the mobile department. No customer service.

Best Buy, your problem isn’t just competition from online stores. I came in today to test drive a tablet to find the one I want to purchase. I walked around looking at tablets and not one employee, of which there were several, greeted me. So I decide to walk around other places in the store, same story. Bad move Best Buy, you’re barely hanging on as it is. Even as I exited the store, not even the door guy said anything, he didn’t even bother to look up at me. Last time I will shop in your store and I even have a Best Buy credit card.

This place is ok, sometimes they have good coupon deals.
Sales people aren’t that pushy, some Best Buy’s the sales people can be real a** holes.
I come in, look around, tell them I’m just browsing, get what I want and leave.

Having a problem with my 4 month on Surface tablet. Best Buy in Sherman and McKinney both were worthless and offered NO help! But Allen location was extremely helpful and resolved my problem. Jorge, home theater manager gets 2 thumbs up! Thank you!!!

Another great Best Buy… It’s not one of the nicest. The employees are pretty knowledgable, but I prefer to shop at a different location. They are in a great location in a very popular shopping area.