great products and the staff is knowledgeable! I went in knowing what I was looking for but was showed some other products I didn’t know existed. Love my Primo Grill and thanks for taking my old grill away for me!
M K B.
Évaluation du lieu : 1 Wylie, TX
The products are fine, installers did ok yet the business follow up and follow through on commitments were awful! Had an appt for install, I called when they were 30 min late to find they hadn’t given the appt to anyone for that day. Have been waiting now for 2 months for a grate they said would take 3 weeks. I have to call every time, they never call me & don’t call back when they say they will. Highly disappointed!
Melody M.
Évaluation du lieu : 5 McKinney, TX
I used the Firehouse to service/start the pilot light on my gas logs. I was able to quickly get a service appointment when I called. Rafael came out for the service call and he was very nice, efficient, and professional. He quickly got a tricky pilot flame and remote control working. He offered suggestions for placement of some of the log pieces and embers and he was absolutely correct. His suggestions made the fire much more attractive. I am extremely pleased and highly recommend the FireHouse.
David Y.
Évaluation du lieu : 4 Anna, TX
We bought aa set of nice logs but our plumber did a poor job of setting the unit. David came out and fixed it perfect at no extra charge. I’d go back anytime.