Metroplex Gymnastics & Swim

we’ve been going her for two years, my daughter in cheer tumbling and my son in preschool gymnastics. The facility is fun and the instructors are friendly. My daughter hasn’t learned a ton but she has fun and gets awesome exercise in every class. If you are looking for a non-​competitive gym where kids can be kids instead of athletes-​in-​training then this place is great. :)

So… We used to go to Texas Dreams for more than 3 years. We moved to Allen a couple of months ago and I traded a very client friendly professional facility for Metroplex. I’m am not impressed. Some of the coaches are great, however the facility in general is not very well run, front desk staff is unprofessional and not customer service oriented at all. There is hardly a floor manager present to supervise and resolve any issues there may be. Their attitude is not one that wants or appreciates your/​my business, and even though they have preschool classes, there isn’t much flexibility.
Here are a few examples and comparisons: my 3 year old can be shy going into a class. At Texas Dreams (TD) the floor supervisor — who btw is very friendly — would step in every time my son wouldn’t go in or cry, talk to him, motivate him etc. Though not the norm, they would allow him to have his lovey at the begging of class and eventually he was used to and would run to class with a smile on his face (hat off to TD staff).
At Meteoplex (M): same scenario. Coach walked away, rightfully tending to other kids. No one stepped in to help and motivate the 3 year old. We lost a session. He hated the place. Upon my request, they agreed to let him do a make up. So, on the day of make up, having no other options, my 5 year old (who has been doing gymnastics for 3.5 years) had to be tagging along. So I asked if she could participate in a class rather sitting there for an hour. I was more than willing to pay for an extra session. Front desk flat out refused. I asked to talk to a supervisor: not one present. So, a very disappointed 5 year old in gymnastic gear had to sit and watch.
They made no effort to accommodate us or to retain our business.
So, though it’s a drag, I am seriously considering driving the 30 miles and give my business to a place that appreciates it, and a place that encourages and motivates my children.

This is our first experience with a gym and I am very satisfied! My daughter joined the tumbling class and the instructors are very knowledgable but more importantly they motivate all of the members of the class and take time out to make sure the kids are understanding. Pricing is reasonable and there are many classes to fit any schedule. On weekend nights they do an open gym play time. The gym is very clean and the equipment is amazing. If you are looking to begin in gymnastics or swimming then stop by and check this place out!

My daughter has regularly attended gymnastics, swimming lessons, holiday camp, parents night out for over two years now. She had her last two birthday parties here too. I couldn’t say enough good things about this place! And the new part of the gym just opened– it’s amazing! Great place! 5 stars for sure for every aspect!

The owner’s daughter Ms. Sharla was our son’s GAP class instructor. When we arrived to pick him up, his face was red from crying. He said the teacher didn’t like him and «threw him against the wall». Ms. Sharla said she didn’t know what happened and had not touched him. After much investigation, Ms. Sharla said she had «assisted him to a time out, scraping his back (which left a 2 inch by 3 inch bruise) against some cabinets». She later changed her story to «he fell off a table». We should have been greeted by the teacher with an immediate explanation of any accident. This presented as a coverup with multiple story versions from Ms. Sharla. We were shocked to find out this teacher was related to the owner and the owner was only interested in keeping the class full – making money. We made a report to the Allen Police Department and to Child Protective Services. Nothing was done because it could not be proven that our son, who was 4 at the time, did not fall off a table, even though the bruising was consistent with his story and her second story but not her 3^rd story of falling off the table.

Not a horrible Summer camp. However they sure didn’t teach much in swimming. 2 weeks of lessons and all my son knew was «doggy paddling». So no value on the learning to swim part. The other part was «ok» but nothing to brag about.

PNO (Parents Night Out) Friday and Saturday nights is pretty great. 7−11pm for $ 20/​kid (or 7−9pm for $ 12). Gym and Swimming lessons available. Summer and school break camps too.