Advance Auto Parts

If you need a battery replaced and like to waste hundreds more dollars for no reason, then come here!!!
When my battery was replaced here, the tech snapped off a piece near the positive battery terminal that was a couple of inches away when trying to pull/​hammer/​pry the battery terminal off. Unfortunately this piece requires replacing a larger piece that costs $$$. My mechanic discovered this 3 days later when renewing my car sticker and checking the fluids in my car before a trip. Long story short, Advance Auto Parts did not accept responsibility for breaking that piece and blamed my mechanic who noticed this when changing my sticker and checking fluids. Contacting the district manager was of no help either because she just backed her employee that he didn’t do anything and it was my mechanic that broke it. I am still waiting for a response after I sent her photos days later.
I will tell everyone that I know of not to shop here especially at this location.
Is there an option for no star review?

I am clueless about cars. I went in before work one day because I needed new windshield wipers (mine were essentially non-​existent). The guy there asked me the kind of car, helped me pick them out and then installed them for me!
So I leave and try them out but one side seems clearly too big as it was wiping well off the side of the windshield. I assumed I was given the wrong size. But I had to go to work and couldn’t go back.
I stopped by again after work with my receipt and there was a different guy working. So as I was telling him my story, the morning guy came out from the back and was about to go home for the day (he clearly already punched out and was ready to leave). He recognized me and said he’d take over.
So I showed him the wipers and he said they were the right size but it had to do with the wiper holder thing and went back inside to get tools. Keep in mind this is my car’s problem, not the wipers he sold me! He fixed it for me free of charge.
He was already off the clock and spent time to fix something that wasn’t even his fault! I wish I knew his name but if that isn’t great service, I don’t know what is!

This a good auto parts store. Except for the small cruddy parking lot there’s not much to complain about. I come here to grab spare parts for my car ie. wiper blades, light bulbs etc. on a really cold day my battery died and I brought it here and they charged it up for free. Really nice guys work here as well who are very knowledgable.

Thank you to Louis who gave WONDERFUL customer service. He came out to look at a scratch on my car, told me what I could expect at a dealer and then how I could do the work on my own. He showed me what I would need and even told me I didn’t need to make buy it now so I could make sure that was the route I wanted to go. We will definitely be going here again. Thank you for giving me the time of day, something that is too rare these days.

Yet another headlight out in my POC car. Stopped by Advanced to pick up a replacement and of course a spare because I will lose another one soon sure as type this review. Staff was nice. I wanted to ask if they would help me install the new bulb but I didn’t get that vibe from the two working there. Oh well… I was able to install it pretty quickly. Guess I’m getting a lot of practice these days. ERR!

I am writing this review on behalf of someone (let’s call him J) who went here the other day to ask about a car code reader. There was only one employee, and he was just hanging out by the door. When J went to ask to use the car code reader, the employee brushed him off and said he couldn’t get it because he was the only one in the store.
???
I don’t understand. J went early Sunday morning, it wasn’t busy, and all he asked the guy was to use some item for a couple of minutes. Is it really that difficult, even if you’re the only employee in the store?

A special thank you to Jonathan for coming outside to look at my car today, and for being so nice and helpful. I’ve always had a pleasant experience here!

pretty typical in terms of inventory and price, but the service sets this place far far apart from the pack. i don’t know if they go out of their way to only hire really nice and helpful people, or if they just get lucky, or what, but if you don’t have any close friends who are mechanics, this place is just as good.
special props to fred cuz he’s always more than willing to take a walk out to my car with me, pop the hood, and show me exactly what the issue is. even if he has to look up info in books or online so he can give good advice. i hope ownership or management is reading this because they should know that i actually spend more money at their shop because of him.

I have recently had a power steering belt rip on the way to work. I managed to get to the garage where I park my car during office hours (Cambridgeside Galleria) and called your store to find out if you have a belt for my car. Jonathan Thatcher not only found the right belt for me, but volunteered to come out to where my car was and put it on at no additional charge. I was able to drive my car home the same day. I’ve been blown away by this level of service and you’ve gained a loyal customer for as long as I live in this area.

this place blows, guys are usually unhelpful and lazy (because grabbing a spark plug is such a choir). i will go out of my way and go to autozone down the street

I needed new wiper blades. I used the computer to get the ones I needed for my car. The guy working there, «Jonathan T.», checked the database on his computer to make sure they were right. Well how about that they were wrong. He made sure I got the right ones. And then he put them on my car for me, FOR FREE!!! If I had any cash on me I would have tipped the man.
Great service, good selection, good prices. Never going to the dealership or a Napa again.

What a great place. It comes down to the excellent service of the staff. they know what they are doing, and if they don’t, they’ll find someone who does. they support each other and always provide options and reccomendations when apppropriate. I will always check this place first. Today they found me a fuse that I could modify slightly to work in my Honda saving a possibly expensive trip to the dealer. THANKS!