Brighton Towing

They will tow your car. They are not particularly nice, professional, or inexpensive, but they do own tow trucks. I paid $ 135 to have my car towed 1.2 miles

You’re lucky you get even 1 star. I called you to change my flat with the spare I had, except you couldn’t even get two men to get my lug nuts off. You still took half my cash and did jack shit to my tire, no receipt. You even had the audacity to try and convince me to let you tow my car elsewhere so you could collect even more undeserving money. Thanks for nothing… you should be ashamed of calling yourself roadside «assistance». More like roadside thieves. It’s too bad that honest help is hard to find. The Mobile gas station down the road helped us for $ 25. Kick rocks, guys. I appreciate you taking 40 of the $ 80 you were about to charge us for absolutely no help.

This is honestly the worst and most unprofessional company. We came to their office door, where the guy talks through the glass, and we told him our car was illegally towed (which we originally filed a stolen car report but no one had properly reported it to the towing line). The guy became disgruntled, starting to yell as well as cut me off. I had to yell over him and tell him not to cut me off and let me finish.
At this point, he swings the door open, pushes me with his chest, and says «Hit me. Go ahead and hit me you F@gg!t!» He started provoking a fight and screaming in my face. I yelled back at him to knock it off and that I wanted to know his name. He refused to give it to me and stated it was «Brighton Towing». I asked at least 10 times before he got back in my face and repeated his threats and instigation.
At this point, I told him he can try to hit me and that I am not going to hit him. He stated that there was a camera right behind me. I looked at it smiled and introduced myself to him and tried to shake his hand. He backed away but kept calling me names and making threats. He finally gave me the name of «Juan» which when I described this to someone who knows the company (and its owner) they said it described their owner, Javier.
We have filed assault charges against the guy and the situation with the car is under investigation as what the tow truck company is reporting is not what is meshing with current evidence.

I have to give nothing less than 5 stars after the tremendous service I received today from Brighton towing, especially on the 4^th of July! I conveniently locked my keys in my car around 1pm. After about a half hour of trying to break into my own car unsuccessfully I called towing companies to help me out. The first 3 didn’t answer and Brighton Towing was my last chance. Not only did they pick up the phone but they were there in less than 15 minutes and charges me less than it would have cost me if I was outside the city. The man was so sweet and I genuinely felt like I was taken care of. My uncle owns a towing business and it saddens me to see the poor reviews because they are the company that goes when others park illegally — it actually speaks volumes of the company that the city picks them specifically to tow cars — there are many mandates that the company has to follow in order to be even considered. Again, thank you Brighton Towing for saving me from the pouring rain, July 4^th mishap!

Recently had to get my truck towed due to a flat tire and not having a spare. When the tow truck driver arrived he got the truck up on the flat bed fairly quickly so I was thinking this wasnt going to be as bad as i thought. But i was wrong.
We got maybe 500 yards from my office and stopped at a red light, and the truck came crashing into the cab of the tow truck. The drive tried blamming this on my brakes. This had nothing to do with my brakes as my truck was in park and the truck should have been strapped down properly. We drove in silence the rest of the way to my mechanic, and me and my mechanic checked the damage on the front of the vehicle. Looks like someone took a cheese grader to the front of my car.
Now before this i got out to go get my mechanic, and brought the keys with me. When i returned he had the truck down of the lift. Yes, this doesnt make sense i know. When i got to him he said «i bet your wondering how i did this» and proceeded to take the car from park to drive without the key. I went back to get my mechanic to look at it, and by the time we got back outside he was gone.
I started with a flat tire and a lug nut that wouldnt come off. Now becuase of Brighton Tow I have a scratched up front end and a transmission that needs to be replaced.
AAA said they were gonna have The owner call me. He has not.

Listen kids, you got nabbed for parking illegally and now you have to cough up the c@$h. Don’t be a hater! You brought this on yourself. Someone in this world has to do the dirty work of going out into the cold, lonely streets at night (no doubt leaving multiple, runny-​nosed toddlers crying at home), and dragging your sorry car out of that spot you weren’t entitled to… and today that someone is Brighton Towing and Repossessions. Instead of hating, try embracing the nugget of opportunity life just handed you: you’re about to journey deep into the seedy heart of Allston where, with any luck, you’ll get one of the most satisfyingly authentic tow yard experiences in Boston.
So, I was on a third date at the Deluxe Town Diner in Watertown with an outrageously cute/​funny/​smart girl. I parked my car in the Citizen’s Bank parking lot after bank hours, thinking nobody would mind. Little did I know, my whole world was about to change for the better. Three hours later, I emerged from the diner to find that my car had vanished. The nearby no parking sign, which I had brazenly failed to heed, provided the name and phone number for BTR. Thankfully, my date had parked legally, and was able to drive us to BTR. This effectively EXTENDED a date that had gone really well, and gave us an unexpected and exciting experience over which to bond.
Did BTR answer their phone any of the times I tried it? No. Did they provide an outgoing message with any information at all? No. Was the business marked from the outside, making it easy to find? No. Was it clear how to enter the building? No. Was it well lit? No! But all of this lends an authenticity to BTR that is both startling and pleasant.
You WILL get to stand for many minutes in BTR’s tiny, surreal customer holding area, taking in the carefully-​crafted aesthetic of the establishment: the garish lighting, the crumpled tissue on the floor (as if strewn carelessly), the bulletproof glass window to separate customer from cashier. Service wasn’t at all speedy and there seemed to be some confusion about how much I would have to pay. For a while, I wasn’t sure I would be getting my car back at all! My date and I spent much time marveling at BTR’s incredible logo (bald eagle with flames emanating from behind it). Thankfully, I didn’t have enough cash on me to pay the fee, so my date and I enjoyed a romantic stroll to the nearby Walgreen’s to visit the ATM.
My only complaint about BTR is that they don’t sell T-​shirts and mugs featuring their amazing logo and catchy slogans like maybe, «I went to BTR, and all I got was my own car!» Although I feel in my heart that BTR is offering an authentic «sketchy tow yard» experience, some would argue that they’re actually serving up a caricature of the genre intended to appeal to the base palates of local hipsters, whose insatiable appetite for irony could make «faux sketch» highly profitable. Either way, I’m very pleased with my experience.

Brighton towing… or should they be called Brighton Car thieves. I have read all the reviews on Unilocal and they all have a similar story. BRIGHTON TOWING ARE THIEVES… PLAIN AND SIMPLE. One person said they were as bad as child molester. That was being nice. I don’t know how the owners and employees can sleep at night. I can only believe that with all the cash they collect must be what makes them happy. Well what goes around comes around. I believe when they meet their master they will have a hard time convincing him they deserve to go to heaven. They towed my car from a lot not more than .2 of a mile from their lot. I actually walked their in less than 4 minutes only to see my car coming off the tow truck. They told me the fee was $ 90 for towing $ 45 for storage and $ 5.50 for fuel. when I asked why the fuel charge the dumb as stated the trucks were diesel. I said, «Yes I know which means they get about 40 miles to the gallon» and you only drove .2 miles. This place needs to be shut down… I have decided to begin a grass roots campaign to expose this extortion racquet. Not just with Brighton towing but all towing services. We hold bus drivers, taxi drivers, train and subway operators to a high standard, why are we allowing towing companies to continue to operate under the radar with such low standards.
If you want to change how these towing companies operate you need to pressure our State Representative. His name is Democrate Kevin G Honan. His office is located at 192 Faneuil Street Brighton, MA 2 135 and his phone number is 617−254−6457. His email address is
. I have already sent him an email expressing my concerns and await his reply. If enough people send emails and complain about these towing companies they will be investigated.
You can also contact Marth Coakleys office and file a complaint right on her web site
or call (617) 727‑2200.
I have had enough of this bullshit and I’m not going to take it any more.

Professional patrol towing. Don’t use their services. Protest patrol towing.

Horrible, greedy people…

I pulled into my friend’s empty driveway in a residential neighborhood to unload a bike. The driveway is $ 100 a month extra to park in but I figure it is safe for a less than two minute unload. I brought the bike inside and immediately came out to move my truck. It was being towed away. The driver stopped and I told him not to tow it like that because it is four wheel drive. He took it personally yelling that he knew how to tow. I got in my truck to set it for towing and to get some items out of it. The driver came over to me and hit the window — hard — when i asked him to get his hand off my door. He struck my vehicle in anger. Totally out of line. He deserves to be yelled at every day for stealing people’s cars. They towed my truck a mile and I got it as he unloaded it. Thanks for nothing you scum. I told him not to damage my truck and he asked me where the damage was. The damage was in his head. These people need to be shut down so that they can go back to stealing cars with weapons instead of tow trucks. I’m pretty sure that is where they got their training. At least they won’t be protected by the law then.

Heartless racketeers. A family member of ours was just murdered in a highly visible case in Boston. My wife’s rental car was towed from a legally parked spot without announcement while cleaning the apartment of a murdered family member. To add to the grief of our family situation, this pathetic outfit charged us $ 150 for the privilege of getting our rental car back. The police say that the car was towed from private property and that nothing can be done as a result. What kind of a company is Brighton Towing? Their actions speak for themselves. They have no sense of dignity or doing anything right. They are a racket.

As one would assume, a towing company would rarely be given a rave review. Of course, when they illegally attempt to tow your car and then offer an under-​the-​table bribe to stop them from towing you, you write a review.
they attempted to tow me from the walgreens parking lot. of course, being a customer, i was allowed to park there. a brilliant young man with a future then told me it shouldn’t take thirty minutes to get back to my car. good point. although it had been 9 minutes. also, once their boss said that legally they couldn’t tow me, they got tough. as tough as you can be in a neon road worker uniform. «don’t raise ya voice, buddy»
the good review they have is because they gave a girl some phone numbers of other towing companies. mother teresea of towing.

Okay, so it’s been established that I tend to take chances when it comes to parking my car. The most recent chance I took landed me a VIP spot in none other than the lot of Brighton Towing — one of Boston’s finer establishments. Ha.
Brighton Towing is one of the sketchiest, most unprofessional scumbag businesses in the city. When I called to confirm the whereabouts of my beloved whip, I had the great displeasure of speaking with Javier, the supposed manager of the joint. In broken English, he chuckled and barked «Yeah we have your car. $ 151, cash only, and call 20 minutes before you come to make sure someone will be here.»
Excuse me? For one, cash only? In 2011? Being in such a widely loathed line of work, you figure it’d be in their best interest not to keep a lot of cash in their poorly secured office. Ugh. Also, I don’t enjoy being barked or laughed at. Especially when politely inquiring about your ridiculous (and likely unlawful) policies. How is it legal to not have reliable and accurate hours of operation?
I hope your hack job operation gets shut down for mismanagement. But since the city’s in on the scam, I don’t think it’ll ever happened, and that makes me sad =(Ugh. I really need to figure out how to frigging teleport myself and my belongings.

Why am i even giving these guys one star? They really are criminals and deff overcharged me for the 15 mins I was in their lot. $ 140 is absolutely ridiculous and the guy had no idea how much it costs, he had do the math like 10 times. How the fuck dont you know how much it costs for a car to be towed and sit there for 15 mins. He dragged it about 20 miles, Im not even sure why Brighton Towing is doing in Newton/​Wellsley. The guy who towed it was a jackass, the operator barely speaks english. Obviously i’m mad because i’ve been towed, but I should have never been towed in the first place since they never even come to that parking lot where my sister lives. Damn criminals…

Totally agree with the last 2 comments.
The one that used them as a paid service is a different story.
One star is too much for the, But you have to put at least one.

I’ve also had a terrible experience with these guys. I had my car towed away by them once and they hung up on me when I called to politely ask for their address so that I could pick up my car.
Once I got there, just like the first reviewer says, I also had to wait more than an hour for someone to show up to open the gate of their parking lot. I did not mind that part as much as their horrible attitude, though.

I can’t speak to anyone else’s experiences, which sound like they’ve been pretty awful. But today these guys absolutely saved me. I was in a rush and like an idiot totally managed to lock my keys in my car. They were at my driveway in less than ten minutes from when I called, and had my car unlocked for me less than thirty seconds later. No joke. It cost me $ 50, which I consider to be a totally fair price for the quick and capable service. A perfect experience.

These guys are straight up criminals and belong behind bars. My business partner’s car has been towed at least 4 times from a spot that HE OWNS. He has a parking tag for that particular spot, but each time they come up with some crazy excuse on why they towed his car and why he can’t get it back for free. He got it towed because there was a smudge on the parking pass, he got it towed because it was tilted, etc… When we went there to pick up the car (at 2am) they said they would send somebody over to move the cars so we can get his (there were 2 tow trucks in front of his car). They said no longer than 15 – 20 minutes. We waited outside for about half an hour and called again, this time nobody picked up. Nobody picked up at all for the next 30 minutes. The next day when my business partner went to pick up his car he demanded that he was given the names of all the employees of the business, especially the manager, and THEY REFUSED.
People who work in the towing industry are the scum of the Earth. I put them on the same scale as child molesters because what they do it so bad (well not as bad as child molesters per act, but the fact that they steal $ 100’s from people every day makes it as bad). I cannot write enough bad things about them, their customer service, and their flatout thievery.