A.C. White Transfer & Storage Co.

This was my 3^rd cross-​country move and, by far, the worst — solely attributable to the moving company, A.C. White. It took them 30 days from pickup to delivery for my move from Atlanta to California. This was a full two weeks later than their guaranteed delivery date. Beyond the obnoxiously late delivery, here are just a few highlights of their horrible service:
1) They sent 2 movers to load our 4 bedroom, 3 story house. Obviously frustrated, the movers (nice enough guys in their interaction with us) began arguing loudly between our garage and the truck at the bottom of our driveway about who was doing more work. About midway through, they received a call indicating that a 3^rd mover would be arriving shortly to help them. He never showed. Naturally, it took the poor guys all day (from 10:00 — 5:00) to load the truck. It got to the point where I pitched in and began hauling boxes out of the garage to the truck just to get the loading completed.
2) After our delivery date came and went, NO ONE at A.C. White had ANY IDEA where our shipment was. Our guaranteed delivery date was August 7 and, when our belongings hadn’t arrived, no one at A.C. White knew where they were. Turns out, even though the shipment was supposed to leave Atlanta on July 24, our belongings remained in a warehouse in Atlanta until August 11 and didn’t arrive in California until August 21. Again, NO ONE at A.C. White seemed to be aware of this, or the slightest bit concerned. In fact, at one point, our move coordinator told me that our belongings were on their way when a driver hadn’t even been scheduled to pick them up. Had I not continuously called to inquire about our belongings, I’m fairly confident our things would still be in Atlanta and A.C. White’s team would have been none the wiser.
3) Their communication was consistently terrible. They were great out of the gate getting back to me to secure my business, and afterwards I was pretty much forgotten. On at least 5 occasions, my move coordinator promised that he or someone from his office would contact me on a particular date about our belongings whereabouts only to have that day come and go with no call or email. I should also note that Mayflower was no gem in this category either. It took them a full 10 days to get back to me after I contacted customer service to help track down my late shipment. Here’s an excerpt from an email I sent in complete frustration with our move coordinator’s failure to get back to me, yet again: «Dear xxxxx. Thanks for not calling today. You and your company have been a colossal disappointment and I deeply regret you talking me out of going with one of your competitors. Aside from picking our belongings up on the 21^st (for an additional charge which, at this stage, I expect to be refunded) [it wasn’t], you haven’t delivered on a single thing promised.»
There is certainly more that I could highlight, and I’m glad that I retained all correspondence in the event that any of this is disputed by A.C. White. After all was said and done, I didn’t receive as much as an apology from them for their mishandling of the move. They didn’t even contact me to see if all had been delivered.
As the previous reviewer concluded, horrible experience all around.

Don’t do business with this company unless you want to have a horrible move experience. They handled a cross country move for us and lead us to believe everything was handled and included in our original estimate. When we got to the destination they made us pay an additional $ 1,200 and didn’t even complete the work we paid for originally. Horrible experience all around.

Don’t buy into the marketing. United has better groups than AC White. What does it matter if the same family owners it for years when the current generation don’t do the right things, founder must be turning over in his greave. The leadership is weak and unwilling to get involved and does not care about your satisfaction, only cashing the check. Staff will talk behind your back (and send emails saying bad things but not smart enough to take you off the cc line). Some good packers and drivers but did not prevent damage, losses and major frustration. They talk out of both sides of their mouth but you are the one holding the bag. Paid more thinking I was getting the better company, stop now and call someone else — they are not worth any price.