Dillard’s

THOMAS IS THE MAN!
Unfortunately Dillard’s just doesn’t advertise enough so they are just not on my radar unless I am in the mall. With Belk constantly blowing up my phone and Macy’s constant ads, I tend to just focus on these two stores. Today I decide to go into Dillard’s while I am in the mall to look for men’s neckties and a specific shirt, (french cuffs, hidden button placket, slim fit).
I was feeling a bit frustrated when Mr. Thomas, (first name), bursts on the scene and offers his assistance. We looked through tons of ties trying to find a specific color and this is exhausting because they have several ties that are arranged according to the collection instead of just isolating all of the solid ties. Uggh! Although we did not find the specific color needed, he was very diligent and did not give up. He also helped me to search for a very specific shirt and I really appreciated his help. I now have a back up plan if I am not able to find what I need.
When I do return, I will definitely request Thomas because he went above and beyond! This review is all about Thomas and his great customer service, hence the five stars!
Thank you Thomas!

I haven’t shopped at the mall in quite a while, but hubs and I both needed some things so we decided to pop into Dillard’s. Always enjoyed Dillard’s in the past, and felt confident we could both find the items we needed.
Upon entering the women’s section, there was music blaring — truly blaring — to celebrate some line of clothing. I was trying to hurry out of the cacophony but was delayed by not one but two associates, each eager to tell me about a promotion that, if I spent an exorbitant amount, would net me about $ 20 in rewards. I’m too good at math to fall for «the more you spend, the more you save».
I make it around to a quieter section and then find a few items to try. On to the dressing room which held a (stained) upholstered chair and a truly filthy carpeted floor. Truly. None of the items I found were worth taking my shoes off and exposing my feet to whatever was ground into those carpet fibers.
I had good memories of Dillard’s — but I think it’ll be a long while again before I battle traffic and weekend crowds for an experience like this. Disappointing.

This store used to be 5 star in the men’s dept. guess everyone heard and now they can’t keep up or deliver on alteration promises. Good thing price of gas is low since I have to drive back. I give one star to the management. Wake up and look at your store.

The store is always well kept and it’s a fine place to shop. However today, I witnessed a lady walk out of the store with a pair of pants (tags and all) hanging over her purse. When I alerted the shoe salesman he simply shrugged as if there was nothing he could do. I then said he should alert security and he simply said «okay maam». I would be amazed if he actually did it as he seemed completely uninterested. And he didn’t even thank me.

This is the first place to look when I’m looking for casual or party dresses for my girls. They have a great selection for sizes 8 – 10.

The store’s return policy is infuriating. I wanted to return a gift that someone gave me and no one could help me. I went to a sales associate first who sent me to customer service where I was blatantly ignored. When someone finally decided to help me, my only options were to get the money on a gift card for the store or have the money put back on the card that was used to purchase it. The item was a gift, so I obviously didn’t have the card, and by this point why would I want to shop in a store where no one is courteous or even competent?! I called the person who gave me the gift and got their credit card number, gave it to the associate and it required the card be swiped. Since they were in another state, that was impossible. Now I am beyond furious with Dillard’s, I have a gift I can’t do anything with and I’m going to have to spend money to mail it back to the person who bought it so they can get their money back. Don’t shop here if you would like to be able to get your money back on returns. It works great for the company since they keep your money and have no customer courtesy at all! I’ll never shop at Dillard’s again.

There was a skirt at my local Dillard’s in jacksonville, FL that I fell in love with; although, they did not have it in my size. They did a search and found it here at this Dillard’s and also at one in Ft. Lauderdale.
I called this store first to order the skirt and pay for it over the phone. For some reason, I thought southern people would be friendlier than people in Lauderdale. Boy, was I wrong.
The female associate I spoke with in Today’s Woman was horribly rude and acted as if my call was the biggest inconvenience. Wish I could remember her name. She did find the skirt, but then she wanted my credit card information and was not going to ring it up b/​c she was too busy. She was going to ring it up later and then call me. I told her I did not feel comfortable giving her my credit card info for her to just keep lying around until she could «get to it.» She said she was just way too busy to deal with me. She took my name and number and said she would call me back before they closed at 9pm.
Luckily, I did not wait for her to call back. Instead, I hung up with her and called the store in Ft. Lauderdale and was taken care of by the sweetest sales associate. She located the skirt and I had everything completed within 10 minutes.
Needless to say, the associate at this store never did call me back that night. She did call me back the next evening around 7pm. Too late. I informed her I had already made the purchase from the store in Ft. Lauderdale. She said, «Ok,» and then literally hung up on me.
I wish now I had called the store back the next day (when I still remembered her name) and spoke with a manager. This just happened in September, but my memory with names is awful.
I am a very loyal customer at Dillard’s. I have been my entire adult life. I’ve shopped at many different Dillard’s department stores in various cities and states. I have never been treated this way by an associate.
I hope not all sales associates treat their customers so poorly at this location. But rest assured I will never again call this Dillard’s in the future when I am looking for an item that one of my local Dillard’s does not have in stock!

The B&T inventory is a bit limited compared to their store just south of here.

I purchased a Michael Kors watch for my boyfriend from Dillards. Today, we went back to get it resized. Well, after having waited for half an hour, we finally got to the counter the the person working refused to resize it unless we had the receipt. She said something about not being able to do it for free because of one thing or another. So I told her I would pay. She then replied that resizing was a free service, but that I needed the receipt. Does this make sense to anyone?
So I went to Macy’s. They did not require you to have a receipt and they also resized my watch that I had gotten a few months ago.
Conclusion: When in doubt, go to Macy’s.