Lamp & Shade City Lighting

Horrible Service. Do NOT go there. I had a lamp that was broken so we went to Lamp Shade City Lighting to get it fixed. The lamp stem had cracked. That repair took a couple of weeks. We picked it the lamp when repaired. After a couple of days, the lamp started to tilt. The repair was done with PUTTY. So we took it back. He repaired the lamp… we bring it home, just to discover the cord had been cut and the plug cut off. There was no way to plug it in. Why did this happen. Who knows? What did one thing have to do with another? Who knows?
This is a crazy outfit. Do not waste your time. Now we have to find another place to fix the plug that is no longer attached.

I’m only giving this place 1 star because I HAVE to. They DO NOT deserve any stars… I took a very expensive chandelier into Lamp & Shade City Lighting for repair. The price estimate was determined based on their very own appraisal. The repair was very poor – jimmy-​rigged, at best. They half-​hazzardly put a fresh coat of paint on the chandelier and attempted to pass it off as repaired. The crystals were not replaced with those of same size and quality, and the damaged candle covers were not replaced with new ones. A five-​year old could have done an equivalent job. However, the owner insisted that his work warranted a $ 500 price tag. Needless to say, I CAN NOT do anything with the chandelier. I CAN NOT put it back into my multi-​million dollar home. The chandelier is, now, TRASH. Instead of convincing me that he could save it, he should have acknowledged his incapacity to repair the chandelier from the start. To add insult to injury, the owner was very defensive and combative with me – a woman, and did not offer to make the situation «right.» TERRIBLE customer service. The entire ordeal was a waste of time! A waste of money! A waste of energy! A waste of gas! A TOTAL WASTE!!! I will never get a chandelier repaired here, again. I will never purchase a chandelier from here, EVER. And, I will NEVER refer this place to any of my friends or neighbors.