Mattress Firm North Point

Great service!!! Kenneth was an awesome sales rep… he made our mattress purchase experience really easy.

I dashed in at the last minute to purchase a mattress and box spring for my son going off to college. Of course, it had to be delivered but unfortunately not to our Atlanta residence but to his off campus house in Louisville KY. We drove to KY the next morning and soon after the delivery occurred. I had to call Ruona at the store at closing since we needed the split box spring in order to fit up the stairs. Ruona told me that it would have to delivered later. Brian, also in store called me to follow up to make sure the delivery did happen. While being 400 miles away, a local store in Atlanta made sure everything went perfect. What kind of mattress store does that? There is more to shopping retail than price… service after the sale makes all the difference!

AAAAAAmazing! So… I rarely give 5 stars for anything. However, this time around, this was one of the easiest things that have happened during our moving process thus far.
We just moved in to our home and we were in need of 3 twin size beds. We wanted a good quality bed, but we also didn’t want to break the bank doing it. We set our budget and Brian did an amazing job explaining everything to us. He answered every question we had and totally worked with us within our budget. Setting up delivery was easy too.
It’s always a great feeling to be treated like the most important customer even if you are not spending an arm and a leg buying the most expensive product in the store. It’s equal customer service and that’s always refreshing.
Brian even let our little ones jump on the beds to see if it was «bouncy» enough for them. So sweet.
To top it all off, the delivery service was right on time. I didn’t have to wait around all day and waste my time! That’s always great!
Thank you Mattress Firm on North Point Pkwy and especially Brian… for the excellent customer service and awesome beds!

I had a great experience with this Mattress Firm location.
I came in on a Wednesday evening. I was greeted immediately by the manager who asked what I was looking for and explained the color-​code system they use in the store so you can easily see mattresses of different types.
After giving me some information, the manager left me to check things out on my own without a salesperson hovering, which I appreciated.
I was between two beds and he gave me advice on which one was the actual better bed. He didn’t try to sell me on a bed that was more expensive. I’m not really into the Tempurpedic or anything fancy. He did, however, give me an incentive to buy that day instead of thinking about it.
It was delivered that Saturday within the time range I was given. There was some confusion with the delivery driver on where to deliver, but that’s because the address doesn’t show up on a GPS.
Overall, everything was as agreed upon. Got my mattress, box spring and frame, and I’m sleeping well!

Poor delivery service… Great customer service at the store… Unacceptable delivery. They promised a certain delivery date and they had the wrong address. Next day tthe delivery driver could not find the correct address and wanted to still come after 8:00 at night. Third day and third attempt they were able to deliver the mattress and frame.
Only good if you can take the mattress your self