Men’s Wearhouse and Tux

Not our best experience for Tux rental, the shirt fit like a tent (literally 20 inches of extra fabric front n back which meant the collar was way too big for the tie so the clip was showing and tie falling forward, the cummerbund was more for a tux for a junior– one size does NOT fit all, and short one of the jeweled buttons so that looked tacky as well. Pants were too tight in the seat. We have re ted here before with a decent experience and I understand the tux should have been tried on before leaving but why take measurements if its going to be that far off??? Barely an apology on explanation– customer –no-​service.

They almost ruined our wedding experience! This location had shockingly horrible customer service and extremely rude staff. They were the single biggest source of stress before our wedding! Please don’t use this location if you need wedding tux rentals. I can honestly say that we were surprised how miserable they made our lives when they messed up our order! They still forced us to pay various fees to correct things **even after we proved** that it was their fault.

Went to buy suits for the buy one get one free sale advertised on the MWH website. After spending time finding sizes etc for the 2 suits they tell us the buy one get one free sale only covers a small amount of inventory. It does not end up being buy one get one free. Then they tell you to try on the suit without mentioning the cost of alterations. Alterations end up costing about $ 100.00 per suit. After an hour, I walked out empty handed even though my son found something he liked. It is frustrating and I can not imagine ever walking into that store again. It truly seems like the classic bait and switch.
My review has 2 stars because one of the sales people actually seemed nice. It is not his fault their prices and sales are misleading. There are many places to shop — stay away from this one.

I often measure customer service not by how I’m treated when things go right but how the business responds when things do not go as planned. In my recent experience, MW failed in that area. Went to pick up my husbands tux (purchased). They brought out a tux that was not his but actually belonged to a customer with the same name. Multiple exchanges took place and multiple tuxes «presented» as his. After conferring amongst themselves and the manager they assured us this would be cared for. The sales reps were flustered, the «plan» loose at best and during this entire exchange the manager did not feel we were deserving of his attention. I approached the manager directly to express my concern with the service situation and his responses and sincerity were definitely lacking. So I’m left to wonder if we were having a «pretty woman» moment. My spouse and I came in between errands and were dressed accordingly. I felt that the manager was making an assessment that we were not customers of a caliber to require his attention. Like the movie– he clearly misjudged our purchasing power and if it was not for the immediate need, we would have walked away from the sale. So My first experience with MW will be my last and my very disposable income will go elsewhere.

HELP WANTED, EXPERIENCE PREFERRED!
I have been in the Men’s Warehouse before and have had no problems with customer service. As a matter of fact, my previous experiences were quite nice. Since the founder of the company was ousted a couple of years ago, things have obviously taken a turn, starting with the staff. So I walk into the store because I need a suit for my super slim son. The first person who asked if I needed help actually passed me off to a young male who looked to be in his early twenty’s. His age was a non-​issue, but his attire and lack of experience glared ferociously. You should not try to sell a Lexus when you are driving a Pinto, it just won’t work.
My first problem was this young man’s presentation which indicated to me that he really did not know enough about fashion, fabrics, and personal style to assist me. As we proceed with our conversation about what I am looking for, I give him an idea of how my son dresses and the specific details I look for in a suit. He tries to tell me what my son, (whom he has not seen or met), should wear instead of focusing on what I am saying. He was not listening to me and was running his own agenda. He kept making a reference to a 2 for 1 suit and it started to annoy me and I had to inform him that I am not looking for what’s on sale, but an appropriate suit for my son. In the entire store, he could only show me one suit with none of the details that I requested.
When it comes to dressing my men, I prefer «old school» style, nothing cheap and trendy. For my son, I may look for a different cut in the jacket and more detailing. The pants must be pleated and have a cuff, no flat front or slim legs. This guy just had no clue because he was wearing exactly the opposite of what I wanted and wanted to offer me options based on what HE would wear instead of what I requested.
If you are going to send a young man to do a «grown» man’s job, please train him first.

Went back to return a shirt that did not fit (despite his promising it would (not upset, I know I am a hard to fit size…)). Same guy (he is a mgr) same terrific service… (again just with the prices were not so high…).

It’s common knowledge that everything in Men’s Wearhouse /​Jos. A Bank /​Haberdashers-​R-​Us is ridiculously marked up, right? These men’s suiting stores all price merchandise ridiculously high so that whenever they have their bi-​weekly «Buy One, Get One» sales it appears to be an AMAZING deal. Consequently, it would be a bad idea to purchase anything from one of these stores when they aren’t having a sale. Fortunately they have a sale pretty much every weekend. That’s how the system works.
This particular Men’s Wearhouse is no different. The sticker prices are exorbitant on everything from suits to shirts to ties. Fortunately most everything they sell is of very high quality. I think all of my ties /​bow ties were purchased from Men’s Wearhouse, and they are all durable and wear well. I joined their membership club so once every year, without fail, they send me a coupon for «Buy One Get TWO Free» ties. This is a fantastic deal and it’s a great time to stock up and refresh the wardrobe.
The staff are extremely helpful. Overly so, in fact. They trip all over themselves to offer guidance and up-​sell advice. I’m pretty sure that’s because they are paid on commission. But unless I’m buying a new suit (a rarity), I really don’t need any help. I’m perfectly capable of picking out my own shirts and ties. Please, for the love of god, leave me alone to shop in peace. You might love that green paisley shirt priced at $ 120, but I think it’s hideous. Go away.
In summation: if you visit this Men’s Wearhouse location on North Point Parkway, 1) only purchase when they’re having a sale, 2) join the membership club (free) so that they send you coupons a few times a year, and 3) don’t be afraid to shoo away the salespeople when they get annoying.