MTB Garage

I’m all for helping out small business, but this bike shop needs to get on the ball. I dropped off my tri bike and my mountain bike for a tune up. I told the shop owner when I dropped the bike off that the reason for my visit was because I had a triathlon scheduled the following week on Sunday. I mentioned this fact at least a couple times.
There was a slight delay with getting the handlebar wraps in. No problem. Completely get it. The shop owner called to tell me I could get the bikes after Wednesday, that they were ready to go. When I went to pick up the bikes on Friday, there was a sign on the door that read the owners had left to do a race in NC and that the shop wouldn’t re-​open until Monday. Yes, Monday. My triathlon was on Sunday! I made sure to check that I wasn’t misreading the store hours, and that the «normal» operating hour included being open on Fridays and Saturdays. Sure enough…
Per the note-on-the-door’s instructions, I left a message inquiring about how I was going to get my bike in time for my race.
Okay, so you go away to do a race instead of tending your business, perhaps not the most professional, but possibly understandable given the small operation (I could see how an argument could be made on that). But, what’s inexcusable — and deserving of a one-​star review — is not calling to inform me the shop would be closed on Friday and Saturday when I told you I had a race on Sunday, never returning my phone call, then charging me the full price when I went to pick up my bikes on Monday, and never mentioning, much less apologizing, for the fact that I had to miss my race because I was left without a bike.
It’s a shame given the close proximity of MTB Garage to my house, but I’ll gladly drive further to find a more reliable shop.