Cycleworks, Inc

I’m very pleased with the repair of my relatively old Navigator 1.0. Everything was seamless from the estimate to pick up and the bike is as good as new.

Great shop! I’m a middle-​aged woman looking to get back in shape, and I was shopping for a hybrid bike. Angelica took the time and effort to make sure I had a bike that fit me, and was able to answer all of my questions about the bikes and the accessories I was considering. Professional, knowledgeable, and friendly — I never felt pressured or rushed. She helped me get a great bike.
A week after I bought the bike (which was a great fit), I came back to have another accessory installed. They had my bike model in stock, one size bigger. Nobody in their right mind would recommend that I ride that, but my last bike was a gift that was too big, and I rode it for years — so a bike that actually fits feels strange to me. (Not bad — just odd.) So I asked, just out of curiosity, to try the bigger bike. Angelica was again helpful and friendly, and in no time she had adjusted the bike so I could test it.
Turns out I loved it, despite the size. I asked if I could exchange the bike I bought last week for this one, and the manager, after (very nicely) mentioning why he thought the bike would be big for me, said it was more important that I be happy with what I had and agreed to exchange the bikes.
The service department swapped the accessories, added a couple more, and I had my too-​big-​but-​perfect-​for-​me bike out on the Suwanee Greenway that afternoon.
They’re right, it’s not a bike anyone would expect someone my size to ride, and the smaller one appeared to be perfect. I really appreciated that they cared about me getting something that was designed for my build, but then respected my experience and weird preference. Perfect customer service!

Greeted at the door, courteous, engaged — brought bike in for a tuneup — they looked things over immediately, did a couple of quick adjustments and oiled, said bike was in terrific shape, no charge, welcomed my return and thanked me for the visit. Service doesn’t get much better than that. I look forward to supporting this local shop and couldn’t have had a better introduction. With thanks.

Great little shop.
Mainly carry Trek
Pros: Great customer service, you can test ride bikes, they give you a print out the bike you tried if you want to go do more research.
Cons: There was really only 1 bike option for me and it wasn’t a perfect fit with me. Maybe if they had more options I could have bought from them.
Overall, great store especially if you like treks or have one. But I was anxious to have a bike in my hands this weekend so I was working with whatever I could find in stores.

My husband and I have been saving up for some really nice bikes for a while now. Our friend recommended that we go to a specialty store because they would have some good information for us. We pass this particular one almost every day– so we decided to finally take the day off together and purchase our bikes. We walked in and the two gentlemen in the front were assisting clients– but not one person said hello to us. We walked around for a good 10 minutes waiting for someone to at least acknowledge the fact that we were there– but nothing. We would have gladly waited patiently had someone even acknowledged us! Is it that hard to say «hi how are you? Someone will be with you in a minute.» Horrible experience. We actually walked out and not a word was spoken to us yet again. I mean hey, at least they are consistent. I gave them 1 star because the store was clean and we found a couple of bikes that we were interested in. But they won’t be getting our money.

I can not say enough good things about my experience with the team at Cycleworks in Duluth. I recently purchased my 1^st road bike and have been super impressed by the professionalism, knowledge, passion and excitement everyone at the store has for all things cycling. One of the many benefits of buying from Cycleworks is the personal attention I have received. After buying my bike, Amos spent 2 hours fitting it to my specific needs. He also answered every question I had and made sure I was set up for success when I hit the road. Amos also taught a free class on how to change a flat tire which was really informative. If you want to feel like a professional cyclist that gets 1^st rate attention then look no further than Cycleworks, you will not be disappointed.

I came here to purchase a bike for my daughter. The gentleman there was very helpful and helped us pick a bike that would grow with her. We compared their prices while shopping around and they are pretty standard and in many cases even cheaper. I asked him questions for when I wanted to purchase a bike for myself in the future and I didnt feel pressured to buy anything. We will be coming back here when we are ready to purchase!

I am very happy to have found this Cycle shop.
THE SCENE
My son and I decided we wanted to attempt to ride the entire Silver Comet Trail without any training. I did lots of research and read many blogs and reviews, but could not find any comparative information from anyone who fit our age and lack of training profile. A father in his 40’s and his 11 year old son, who don’t even own bikes and haven’t rode one since their last vacation in Hilton Head (2 years prior).
To say the least I was concerned. Our longest ride to date had been about 22 miles and I can still remember the painfully good nights sleep we had that evening. I also remembered cramping up pretty badly and was hoping for a little expert advice for this impromptu decision we made to do this trail just a week prior. Cycleworks to the rescue. Their location was more convenient for my needs. I wanted to hit the trail early and the rental shops near the Silver Comet would not be open. It also made returning it easier since we finished well after closing.
THE EXPERIENCE
I must be honest and say Jim (the shop manager) was not exactly the picture perfect representative of first impressions. He didn’t have a warm and welcoming personality, and for a moment I felt maybe we made a mistake coming here. I was enthusiastic and pumped up while he was more like Lurch from the Adams Family [You raaaang]. I think he assumed we were just some folks who came in to waste his time with lots of questions, but he eventually began to warm up to us when he saw we were absolutely serious about planning this ride. So if he comes off that way to you too, just hold on, he gets friendlier.

He gave me critical information about what bike to use and energy gels that would help eliminate the burning and cramping that comes along with a long ride. HE WAS SO RIGHT! I could not have completed this ride without them. I saved a little money by borrowing a friends bike, but rented two road bikes for my son and his friend. Very lightweight and performed very well for our needs. At a cost of $ 40/​day, we felt it was truly worth it when coupled with the knowledge we received from the staff here @ Cycleworks. Chris (a bike tech) also checked over my friends bike and made sure it was worthy of the mileage we were about to endure.

THE BIKES
The Trek FX Hybrid was a very lightweight bike that is built for speed (27 speeds to be exact). It came stocked with Bontrager Satellite Plus IsoZone grips that were very comfortable. The stock seat however was not very comfortable, but our iP Pearl Izumi padded Cycling Shorts helped! It also came with Bontrager race all weather tires and Jim included water canister holders on our rentals. Thanks!

THE VERDICT
Great experience! I would trust them with any future cycle needs and plan to join them on a cross state ride the first chance we get. Who knows, we just may join a Cycling Club and make this a regular part of our lives.
Unilocal100[72]

I saw a negative review for Cycle Works, and I felt I had to respond. I have been buying bicycles for my family of 5 for more than 10 years from Cycle Works, and they have earned my complete loyalty. They listen to me and keep my bikes tuned and running right, and when I am in the market for a new bike, they have helped me get the best bike for my needs and my budget. I like visiting the stores and seeing what’s new, and I never feel any pressure to buy anything I don’t need or want. A good Local Bike Shop run by good people.

Bummer. Unfortunately cycling — especially road biking — can be fraught with egos at the competitive level. Cycleworks definitely fits that bill. There are several good cycle shops in the N ATL area, but Cycleworks was the only shop I know of in the Duluth area since Atlanta Cyclery went out of business so maybe that is why they have such a chip on their shoulder. Their sales staff and maintenance staff always seem to have an «indifferent to your needs» arrogant attitude. Their bike selection is pretty good including competition bikes and family bikes, but you are much better off making the drive to Suwanee Bikes, Mama’s Board and Bike or better yet — Reality Bikes for that Zen bicycle experience.