Cell Air Communications

II would have given this place 4 stars a year ago, however, I have been disenchanted just recently, and am LIVID for 2 reasons… (1) twice I have had to reinstate my phone insurance because they took the insurance off my phones without asking… TWICE! and when we really needed a replacement the insurance was not there, so they gave me a used phone, which is now needing to be replaced, and AGAIN, the insurance has been taken off our phones WITHOUT MY APPROVAL! (2) yesterday Oct 18, 2011… we asked to BUY with CASH the Rhyme phone, and was told it was not out yet, please VERIZON DEALER, could you keep up with the times, the phone came out a month ago IN STORES. I’m EXTREMELY disappointed in this FAMILY owned store, which does not seem to be working for us at this time. We even sent all our friends there too and drummed up business for them. well, guess you don’t need it so we will be taking it elsewhere. I WILL WRITE A DIFFERENT REVIEW IF YOU CAN FIX THESE ISSUES CELL AIR, until now, I’m just an unsatisfied, uninsured customer.