Subway

This subway is the best subway I’ve ever been too! Ive gotten to know the owners (husband and wife) on somewhat of a personal level and they are the sweetest people I know. The wife who is usually at the store is super sweet. She always has a smile on her face and is very, very polite. Definitely recommend this location to anyone and everyone!

Very happy with this subway… always clean & fresh! The staff is friendly and does a great job taking care of us quickly and getting us on our way!

Me and my kids always go in this location because they truly make the sandwiches here like how mom’s prepare it for their kids. Some sandwiches are just made in a rush and ends up being sloppy but not on this location.

I always forget why I should not patron this location until I go here. Really any other location in Rancho is better then this location. Sadly, this one is down the street from my house.
Just went for a couple of sandwiches. One was a footlong tuna. I asked for ¾ of it to be just plain tuna, no cheese just tuna and bread and the other ¼ of the sandwich (this small piece was for my 4 year old) to have just tuna with American and shredded cheese. I was then told I would have to pay extra for the shredded cheese. Really? I have to pay extra for ¼ of a sandwich to have 2 kinds of cheese when the rest of the ¾ of sandwich has no cheese? I asked this question to the women making the sandwich. No answer of course.
Serious customer service issues at this location. I can’t even blame Jen who was the one who made the sandwich and said she would have to charge extra because I have visited this location before and all the employees I have encountered have this type of attitude, my guess is this comes from the owners.

We use to drive to this subway from Upland, because they always made a good sandwich. Sadly we drove all the way over there today for the skimpiest sandwiches ever!!! Management must have trained these girls to make a really lousy sandwich. Putting so little of each item requested, as if it was coming out of there paycheck. We always tip a good sandwich, but this time we didn’t!:(I did try asking them if they usually paint the tuna on, but they did nothing to correct the concern. We are so sad and disappointed in this subway!!!:(We will never ever go back to this shop.

5 start review for Karina’s super service!!!
Seriously compelled me to write a review. Honestly, many times with «fast food» I am faced with careless people and crappy attitudes, but I was pleasantly surprised with Karina’s service. Even 15 min before closing she greeted me with a friendly smile and patiently did my sandwich. She was truly amazing and I told her how much I appreciated her kindness and patience. It’s hard to find great customer service and friendly faces and especially so close to closing!
Thanks Karina I found my new favorite subway :)

I must say, every single time I come here with my boyfriend, Jacob is always smiling and ready to give us excellent service and great sandwiches.
The place is always really clean and there’s enough of every ingredient/​fixing, and he continually honors the coupons we bring in. Today we did the survey on the receipt and he gave us the cookie on the same visit.
Him, the girl that was there that day, the girl with the Ariel tattoo, and the other tall guy w/​the beard make for one awesome friendly team! Always a great experience with these workers!

Not really into reviewing franchises/​chains but I have to comment on this one employee and his service here at this Subway.
I don’t know his name. He is a tall-​ish 20-​ish blond-​ish geekishly optimistic young man who I swear is happy as a pig in slop to be doing his job. Every time hubs and I go in here, we pray that this young man is working because I LOVE his attitude toward his job. He makes our sandwiches with just the right amount of condiments/​extras. And face it, any of you who have ever worked at a ‘fast food’ joint for a living know that there is not a whole lot to be overly excited about.
He is so excited and eager about helping you… well, now that I think about it… he is almost TOO eager to be doing his job… like a Super Subway Robot Spy… programed and sent here by Jerod (you know, the formerly chunky now thin spokesperson (?) for Subway)…to ensure the paying public gets superior customer service.
Or maybe my fave worker is just minutes away from going postal and we will see him on an episode of Snapped or some other Reality TV show.
Any who, check this guy out at Subway… he is accurate, super friendly and probably one Unilocal review away from going postal.