AT&T

I made an appointment online and stopped in for an iPhone upgrade. I arrived a little earlier than my appointment stated while I was on my lunch hour. Service was availed right at my scheduled time and I met with Chris. I knew exactly what I was looking for and he was able to tell that I didn’t want to have a long, drawn out process, so he was pretty quick in answering all of my questions and helping me out.
He helped me select the best option for my old phone and cut me a discount so I was able to get in an out with an upgrade that was less expensive than anticipated. Fast, friendly service at this location and a very easy upgrade process. You are also able to make all of your purchases and upgrades online and pick up in store if you are in a hurry. I’d be happy to come back to this location anytime.

We visited on 9÷26÷2015. It was crazy busy and we didn’t have an appointment but Carmen got my mom on the walk-​in list. The wait was about 45 minutes so we went shopping and came back.
Jose was very professional and got my mom’s old phone transferred to an iPhone. He even walked us to the door. I know that this AT&T store has a bad wrap in terms of customer service (I’ve experienced it in the past) but I hope that this past Saturday was a sign of a permanent improvement.

Two or three stars? The service I received was excellent, but it took a long time to get to a representative to assist me. So one star on the process, four on the service. It took 38 minutes from the time I checked in to the time I was called. However, the guy who came in behind me was finished before I was called. Breakdown in the system? Who knows. I would return to the store because my phone issue was resolved. (The representative was courteous and competent.) In short, expect a wait and have no confidence in the greeter to manage the customer list.

The new manager is super friendly, he knows what the customer wants. I would say this place is huge and the employees are so kind. Therefore, inside the store has variety of smartphones and accessories to choose from, in fact I will start to come here from now on instead of the one in Sanford by the mall. I rated this place as ¹⁰⁄₁₀!

There is a super smart young lady here called Amanda. She knows the iPhone like the back of her hand. If you can, ask for her!

Horrible store. My very rational husband was trying to get a replacement of a phone case and the psychotic assistant manager Omar, called the police which was completely out of line. The officer actually told him that they are called out to this store a great deal over this assistant who obviously doesn’t know how to handle customers. My next step is to go to corporate about this crazy episode and hope they clean house over there, especially management! Save your troubles and money and go to BEST BUY… at least they know how to treat a customer.

Bought a Iphone 4 in April. Started having problems with it in Sept. Finally got around to taking it to Apple to look at, as it stopped receiving texts and was continually resetting. After the Apple Tech took it apart, he came back out and informed me that the phone was rusted inside, appeared to have been refurbished. It had a green sticker inside, indicating tampering. I immediately called AAT Uptown where the phone was bought, spoke to Tim and then the manager. After a lengthy conversation where they basically told me that I must have tampered with the phone as they only sell new products. Best they could do was provide Apple with a receipt that states I bought it new. Really? Yes. Apple even took photos of the inside of the phone so I could take to AT&T. They did not care. WILL NEVER NEVER use AT &T. EVER.

I had the worst experience at an AT&T corporate store… THAT NEVER HAPPENS! I would expect that from a dealer but not a corporate store.
I should have listened to the Unilocal reviews of the AT&T store outside the apple store…
I was trying to activate my iPad air on my line… Then switch SIM cards from all the other iPads as it was going to be an iPad hand me down trickle effect…
Took them 1.5 hour to do it… And it was not busy…
And they didn’t activate one of the devices correctly because they wrote an IMEI wrong on file…
And I told him «let me write it down… Because you could get the IMEI wrong… At least let me take a photo»
And he missed one number in the IMEI when writing it down because he didn’t listen.
And he handed me the SIM card and said that I should call customer care and do it…
Worst service ever…
I’m personally going to write a negative review and leaving a negative survey for this dumb fuck
I just reported my experience to The RAE (retail account executive) for AT&T…
That was the first time I ever had a bad experience…

Simple advice: Buy nothing from this store.

One of many at&t stores around this area with the other one located just outside the mall in «uptown Altamonte».
Small store with not much of a variety of phones and service was not that great one guy helping costumers and the other one was in the back so the one guy in the sales floor had to go get the other guy to come out and help, who knows what he was doing in the back.
The cases for the iphones and Galaxy phones are over priced here, I would never get a case here or any accessories for my phone. This place is good if you happen to be in the mall and need to buy a phone or need to get assistance with your phone but last time I came before they would not help my brother with his cracked phone and said we had to buy something. I think this store is pathetic and I would avoid it at all cost.
I have experience better service at other At&t stores but to tell someone you need to buy something to get helped is dumb plus one guy on a busy day on the sales floor, give me a break.

Bought a new iPhone 4s and otterbox one week ago from this store. Two days ago it became very difficult to hear out of the phone. I brought the phone to the AT&T store and was told that they couldn’t do anything with apple products and that I needed to schedule an appointment with apple, next available appointment is the following day at 2:00. I asked if I could just change over to a different brand since it had only been a week. This was possible, but I needed to pay a $ 35 restocking fee. I wasn’t too happy, but whatever. I asked about my $ 50 otterbox and was told that since it had a scratch they would not exchange it, but would give me a $ 20 credit towards a new one. So one week in iPhone 4s-​$ 199, iPhone Otterbox-​$ 50, now I need to pay a $ 35 restocking fee and $ 30 for another Otterbox. I was told that if I take it to apple, chances are they will exchange it with a refurbished unit and then i could no longer exchange it through at&t. Thanks guys!!!

Immensely bad customer service. Does not help the customer with exchanges or other problems. When informed of a problem, Liza the manager actually told me to wait and moved on to another customer in the hopes that I would l would leave. So much for quality…
I was able to get Liza’s attention again and she said that she would give me the number to her Regional Sales Manager, since Liza couldn’t help me. The number she gave went to a call center and not the manager. Liza claimed this was the only way to get in touch with her.
I ended up calling the corporate offices in Atlanta, GA and speaking to the office of the COO. They were very nice, said they would take care of it, and call me back within 24 – 48 hours.
It’s been four days now. I don’t think they’ll be calling me back.