Verizon

Looks like my previous review was erased somehow! I visited the store to have my Note 3 information transferred to my new Note 5 which I had purchased from Verizon. The girl proceeded to transfer my data. When she was done she said everything has transferred and said are these your photos and handed me the phone. I said yes. She took the phone back and completed everything. I even asked her to transfer my Notes and Bookmarks. She then asked me what I was going to do with the Note 3. I said I would sell it myself since I’d get more for it. She asked if I wanted to erase all the data off of it for security. I said yes. Well… that’s when I later found out she didn’t transfer all my hours of business contact notes and saved website bookmarks for research. A lot of important work information was loss. I called and talked with her, but she was dismissive. She said I transferred 69 items. She said if it is not there, I guess it didn’t transfer. I had a computer professional I use for my work look at it and he said she didn’t transfer it, she just transferred the standard Contacts (phone numbers) and photos. Hopefully this will not be deleted again my Unilocal since it is the truth.

Unlike the other reviewer, I had a great experience at this location. I was greeted promptly, and taken care of by a wonderful lady named Joan. She was so patient with me and fixed a few issues for me, as well as answering my questions about additional phones and plans for my grandmother. If they tend to take longer, and patience is required, as indicated by last reviewer, it is only because they are paying you quality attention. I found that arriving in the morning hours was better to beat the «rush» of people and was out in about 15 minutes.

We were looking to get away from AT&T and get new iPhones in the process. For some reason Verizon wanted us to pay $ 400 deposits each, a total of $ 800, to join on their side. (You would get it back after a year but there was no way we were going to drop so much cash at once.)
Very nice salesperson though. We just couldn’t do the switch — that was pretty ridiculous.

The Altamonte Mall Verizon is the absolute WORST! The salesperson flat out lied to us, changed («upgraded») our plans without informing us and did not lock our text messaging so we were charged for receiving company advertisements. STAY AWAY AT ALL COSTS!