McDonald’s

I’ve ate inside a few times. It’s not bad. It’s clean and they have wifi. I’ve always had the right order inside. Drive through is decent. I’ve always gotten the right thing. Never had an issue yet. Staffs friendly. There’s always someone cleaning up. You can get a salad in the early morning hours to have for lunch at work if you forget lunch. It’s a chain so the food is what it is. It’s hot and isn’t a mess. Overall a good place to stop.

Worst fast food experience I have ever had. Entire order was wrong. I called and was informed that my money would absolutely NOT be refunded. My only option was to come right back with the wrong food and get the correct food. This was not possible at the time, so I guess I will just dispute the charges on my card.

Worst customer service ever! After waiting about 10 minutes to place an order, I get to my hotel room and was not given what I paid for! Called to talk to a «manager» which had the worst people skills I have seen! Annie which could not give me her last name aside from being rude was not helpful at all! There is a lack of good customer service at this location! When their hiring sign says hiring friendly people make sure you have friendly people working there first! Avoid this place at all cost! Save your time and money and go somewhere else!

After waiting in the second drive-​through for a couple minutes we figured out that they weren’t going to answer the intercom. So I drove around to first line, ordered, paid and then waited 8 minutes. By the time we got to the. 2^nd window, the order was all messed up. Poor performance this morning.

It is true what the other reviewer has stated about this location, I have had my order here messed up MULTIPLE TIMES. I used to go here at least once a week when I lived in Altoona because they were one of the only places opened late. That was the main positive note for this location.
Now the food and everything else about this McDonalds is the same as other locations, but their constant errors in orders is frustrating. There are times when I notice it immediately and they fix it, but other times when I’m home I don’t feel like driving back to get the problem fixed.
My caution for this location is to check your food before you leave to make sure you fot everything you paid for.

This particular restaurant has probably been open for less than 2 years and I have probably visited this restaurant a total of 12 times as a drive-​thru customer and I have yet to receive a fully correct order. I honestly don’t think this restaurant can do anything right. They consistantly leave items out of your order and very rarely give you straws or napkins. It is almost like a sick joke. I have now started to boycott this McDonald’s as well as the other Altoona location on Adventureland Drive (owned by the same people). The only reason I gave them as many chances as I did was due to my children wanting McDonald’s and the convenient location. The same issues exist at the other Altoona location as well.