AutoNation Chevrolet Cadillac

VERY DISSATISFIED with recent service experience. Feel like I was taken advantage of. Service Advisor would not return phone calls until 3^rd or 4^th time and until my husband finally called her. Took car in on Thusday evening so they could begin work on it Friday. Was called Friday morning & told additional work was needed so car would not be ready until Saturday or possibly Monday. Was told by advisor that she would let me know. Heard nothing from her — after 2 phone calls on Monday that were not answered/​returned, I finally called the main Service Department number & was transferred to her line & she picked up immediately. At that time I was told that she didn’t know if they’d even started on my car yet. Very inept & really didn’t seem to care that I was upset. After several more phone calls, inquiries, & becoming even more upset, I was called around 4:45pm Monday & told my car was ready. I live 45 minutes away & had to make new arrangements to go get my car. Also was told on Friday morning when I was contacted by the service advisor that a 5 yr car anniversary coupon that I had received for 10% off could be used on this service visit. ANOTHER lie. My total bill was $ 2026.26 & NO 10% discount was applied. Of course, service advisor was no where around when I picked up my car. Needless to say — I am DONE with AutoNation Westgate Chev. I will NOT step foot in that dealership again. All my future car needs & purchases will be taken elsewhere.

Had a wheel bearing and lower control arm bushing issues, and the service department gave me an estimate of $ 1,250.00.
I called Moss Automotive on 3^rd street (Mike) and read off what needed to be done, and he told me it would be an even $ 600. Took it to him the next day, and he called me mid-​afternoon and it was running great.
I will say the Chevy dealership did set me up with a loaner car for half an afternoon, and for that I’m grateful.

Service was friendly but that’s about it. It took 2 days to set up an appointment. Once they looked at my truck, I was charged $ 130 for them to diagnose something they had already posted a service bulletin about (my 2010 silverado came from the factory with a defective valve cover). After I bought the part from them and replaced it at my house, I noticed it wasn’t the right part. I took it to the service techs who then directed me to the parts department. At the parts department, I was told «I’ve sold thousands of these to service guys and they can put it on the right way.» After that infuriating little episode, a mechanic ce out to look at it and agreed, I had been sold the wrong part. Instead of trying to make things right, I was told I would probably have to borrow tools and change the part in the parking lot if I wanted them to give me the right one. Luckily, the same mechanic offered to pull my truck around and just swap them out really quick. GM corporate also had nothing to say except, «let us know if we can assist you in this issue».
Autonation chevrolet Cadillac is a joke (minus the mechanic, whos name was Bill) along with GM as a whole. I’ve been loyal to GM for over a decade and will never deal with them again.

My wife and I were looking for a car this year and we were thinking a Camaro SS, so we drove to this Auto Nation and walked around for a half an hr, and no one came out to visit with us. So we walked inside, and this is when I seen the Camero ZL1 of my dreams sitting inside, when I asked about the car, I was treated like I was out of my price range, and like I was wasting my time. So I went to the other Auto Nation (formally Plains Chevy), not only did they treat me like a King, they helped me acquire the car I had seen at this dealership.

While in the Texas Panhandle for my mother’s funeral I had some car trouble with my Hummer. OnStar recommended Westgate Chevrolet. It was very convient to my hotel and I drove right over. I was greeted immediately and drove inside a very nice service waiting area. Wade Tyler took my information gave me his card and said he would take care of everything and keep me informed as to what they found. True to Wade’s word he kept me updated and my check engine light was due to a faulty thermostat, I also had a Tire Pressure Monitor Sensor that was malfunctioning. While doing their multipoint inspection they also found I would be needing a front brake job soon, which I already knew, so I had them repair the brakes as well. The service was done quickly and Wade contacted me as soon as the repairs had been made. They were all very kind and expressed their condolences regarding the loss of my mother. I highly recommend Westgate Chevrolet for all your service needs. Thank you.