David’s Bridal

Absolutely wonderful experience at the Soncy Road shop today. The salesgirl (I can’t remember her name, but she was the young blonde girl) was so sweet and gave me impeccable service even though I came in without an appointment. I’ve had a very difficult time finding a dress that would cover my chest tattoos, but she found several right off the bat, and helped me pick one out that was absolutely perfect, and she helped me find my shoes as well! She called the seamstress over to give me a quote on my alterations, helped me book my appointment, and was overall a delight to work with. I would recommend this location to anyone shopping for their special day.

I was so impressed with the ladies working here & with the vast array of dresses. I’m a plus sized girl & was afraid my choices would be limited. Not at all! I’m so happy with my dress & the helpful people here. Katelynn was my stylist & she was so helpful.

I came here the other day, while we were in town with family, to order my bridesmaid dress for my sister’s wedding. When I stopped here, I did not have an appointment. The woman in the front, was super sweet and made me feel welcome even though I had dropped in.
The woman who helped me find my dress was helpful as well. She made sure I was comfortable and even zipped me up when I tried on the dress.
David’d bridal gets a bad rap, reasonably so. But, my experience this weekend was pleasant and almost made me want to return.

This was the first time I had tried on wedding dresses, I left David’s extremely disappointed and upset.
I had made an appointment in advance. I showed up a few minutes early, I was told it was going to be a little bit and to start looking at dresses and pull the ones I wanted to try on. After grabbing a few we were told to stop grabbing dresses because we didn’t know what size I was going to be. That made since but why did they tell us to start pulling dresses. It was at least 15 mins after my appointment time when someone finally came up to help me. I was a little surprised by this because I thought that’s why I made an appointment.
We had 4 dresses pulled that we liked, the consultant said she was going to go get them in the correct size and ended up putting all of them up and just came back with only 1 of the dresses that we picked. One of the dresses we originally had picked was the correct size, when we asked her what happened to the other dresses we had pulled she said that she had them hanging around the corner. Which was a lie, she put them all up!
When the consultant was putting dresses on me they were just thrown on and looked horrible because they were wrinkled and rolled in all the wrong places. I felt very rushed and I felt like I got the «hurry up and buy it» attitude. The selection was very limited for dresses in my size. I was told that they were low on stock not just on dresses but on veils too. They put me in dresses that were 2 sizes too small but then mentioned they would have that dress in the bigger size. I just wanted to say «why didn’t you put me in the bigger size to begin with!?»
The store seemed like it was very unorganized and the consultant seemed to leave me a lot. Some of the time my friend would have to come into the dressing room and help me out of dresses and into others. Also, the dressing rooms were extremely small and didn’t have a mirror in it, which I hate. (I know that sounds dumb but I would like to make my own opinion about the dress before I go out and show everyone else.)
There were 2 dresses that I liked on the mannequin which were no where near close to my size. My friend asked if they got a size closer to mine if they would call me so I could come in and try it on. The consultant said «We could call her but I’m not going to.» I was shocked by her response. My friend and mother were appalled by the way we were treated.
I was told that one of the dresses I brought a picture of straight from the website was discontinued and they were not able to get. We asked if she could check with other stores to see if they had it in stock and she said «no, you can’t get it anywhere. They have sold all of them.» I went back to David’s website and was able to pick out my size and order it… I thought that it was sold out?!
If you are looking for a store in Amarillo to buy a wedding dress go to Brides, it’s just down the street. I received wonderful customer service at Brides, also they don’t work on commission there. Going to Brides was like a breath of fresh air compared to what I dealt with at David’s.
I highly suggest to stay away from David’s bridal. Skip the disappointment and go to Bride’s they have wonderful customer service and beautiful dresses!

I hope I never have to deal with this David’s Bridal ever again. Our group of bridesmaids had nothing but trouble with these folks. I’ll warn you, I have A LOT to say about this David’s Bridal, but I’ve done my best to condense it.
It started with our consultant not remembering the bride’s name, and even after being corrected several times, she still couldn’t get it right. Her name isn’t difficult either.
Then she kept mixing up me and another bridesmaid. She called me her name, gave me her dresses, and her size of shoes. That means that the other bridesmaid had all my dresses. My fellow bridesmaid tried to correct the consultant, but the consultant insisted that she knew what she was doing. Zippers were busted because I’m a little smaller, and this lady was trying to put the other bridesmaid in my size. Imagine how terrible my friend felt! This happened twice. Additionally, we were not offered bras, and that changes the way dresses fit we later discovered.
The consultant leaves to go speak to her manager about us waiting to purchase the dresses, and she doesn’t come back for 15 minutes. We find her walking around in the dress aisles. We made an appointment with her, and we all thought that meant she was working solely with us.
I went back to order my dress and shoes a week later. The consultant had called me every day during the week. It was really annoying and seemed desperate and pushy. When I ordered my dress (after I informed them that they had all my sizes wrong and the dress style wrong because the consultant wrote down that I was the other bridesmaid) they told me it would take three to six weeks for it to come in, so I asked for it to be shipped to a store in Austin (something I’ve done before). Apparently the policy had been changed «quite recently,» and I’d have to pay to have it sent to my house there in Austin. I pay for that, but I ask them to call me if it comes in sooner. I thought it would be better to just pick it up and save the shopping cost. When my dress came in the following week, I went to pick it up and get a refund on the shipping cost. 45 minutes later I’m fuming because it took that long to give me back $ 22. The store wasn’t even that busy. No one knew what they were doing at all.
When it’s my turn to get married believe me I WILL NOT go to this place for anything.