Massage Envy Spa – American Fork

Blew my mind.
After reading reviews that they cancel on you the very same day you have an appt booked, I hesitantly booked a couples massage at this location. My husband and I have been needing to get in as we both have back pain. I got a babysitter scheduled 1.5 weeks in advance and the appointment was booked 2 weeks in advance. Sure enough, the day of, they called an canceled. They didn’t have anyone who could cover for one of the therapists and my only option was to reschedule for 2 weeks later. The «Manager» was defensive and rude and didn’t offer anything as a way of apology. I was dealing with all of this over the phone while at my sisters house. When I got off the phone she said, «I have a massage and foot treatment scheduled for my birthday in a few days, I sure hope they don’t cancel on me!» Sure enough, they did cancel on her 2 hours before her appt on her birthday. I could not believe it.
But it gets worse…
I again got a babysitter and my husband and I were so excited to go to our couples massage. It’s not easy for us to find the time and the babysitter. AGAIN 3 days before our massage someone called and left me a message that one of our therapists had to reschedule. There is no option to have someone on call fill in for her or anything. Simply just had to reschedule again. AGAIN! I have no idea how this place stays in business. I hope it doesn’t for much longer. I won’t ever be using this location again. If you look at my profile you’ll see I don’t often leave negative reviews but my mind is blown here.
Carly is an awesome therapist, or so I hear (I guess I’ll never know) but she has now canceled twice for personal reasons. Totally unreliable and upsetting. Massage envy and their managers are rude and defensive and won’t do anything to make up for all your wasted time. Such a shame.

The therapists are good… the scheduling system is bad. They will inform you on the very same day that the therapist that you have booked a month ago is out on day off. They will not provide recommendations how to address the issue.

Aaron just gave me the best One Hour Massage I’ve ever had in my life. We just moved from Arizona and I’ve been missing the trigger point therapy I received from Gilbert Family Chiropractic. Aaron was so awesome with helping to release some of the pain from trigger points that have been causing me discomfort. My neck and shoulders were really hurting when I came in but I have no doubt I’ll be feeling better!

I called to make an appointment the receptionist was rude and curt. I asked if there were any appointments available during a specific time she said no and hung up. Not trying to see if another day and time would work. Great way to make new clientele

This place is honestly the best. The massage therapists are wonderful, but even more than that their management and staff go above and beyond. Especially Laney, she personally took care of some account issues and handled the whole thing with perfect guest service. She’s the best!

We’ve been members for more than a year now. Our experiences have always been great. This is one of our favorite place to relax, rejuvenate and at times healing (soar shoulder or arms). We do schedule with the same therapists every time and for 1.5 hours. The staffs are very flexible in terms of scheduling and they give you heads up (at least a week) if anything happens with your schedule. No complaints as well from our end.

I’ve been a member for almost a year now and always go to the American Fork Massage Envy. It’s always clean and they are always nice to me when I walk in. So far so good on the massages too. No complaints and I’m healed:)