My first interactions with this company were nothing stellar. Had issues with the undisclosed cancellation policy, and felt like I was being harassed with my previous review. At first the owner was attacking my opinions but eventually he came to realize how unprofessional he was being. He sent me a heartfelt apology for the experience I had. He really tried to rectify the situation of an unhappy customer.
Jordan F.
Évaluation du lieu : 5 Orem, UT
This was our first time ever renting a camping trailer and it was a fantastic experience. I loved the youtube video that gave me an intro to the trailer and how to set it up. Check-out and return were very fast and easy. I liked that I could return the trailer after hours so that I didn’t have to stress about getting it back by a certain time. We rented the Aspen Dutchman Bunkhouse with Slideout. The trailer was very clean and had lots of room for the 8 of us that stayed in it. Staff was very helpful and curteous. I shopped around a lot and this was the best value we could find. I also appreciated that they weren’t super tight about it being overly clean when we brought it back and that they do an additional cleaning to make sure it is to their standard before sending it off to the next customer.
Marque T.
Évaluation du lieu : 5 American Fork, UT
I have used Plan-It Rentals twice recently. Their prices are reasonable(if not at times altogether too low) and the owner and staff are friendly and happy. Upon returning a rented vehicle, I had to wait 20 minutes for my wife to pick me up. I waited in their front lobby and from this vantage point I could see and hear how they operate their business. It was impressive and consistent with my experience. When you call in, you can hear the person smiling. When you come in, you are greeted quickly with an enthusiastic smile. In an age of dying customer service, Plan-It Rentals gets it. They understand the art of good customer relations and are truly customer oriented. I had the opportunity to meet the owner, Cory, and it was apparent his staff follow his lead. I hope they are around for a long time, not only for my benefit, but because they deserve it.
David E.
Évaluation du lieu : 5 Salt Lake City, UT
Nobody is perfect in business but they care enough about their customers to make it right. Wide selection of rental items competitive pricing. I am a repeat customer and will continue to be.
Chris A.
Évaluation du lieu : 5 West Jordan, UT
My wife and I rented a bounce house from here and we couldn’t be more impressed… We were originally going to pay 80 for their cool shark bounce house and some balls to put in the pit… When we arrived they didn’t see that we needed 500 balls so to make up for it they removed the price for the balls gave us like 200 balls and ANOTHERBOUNCEHOUSE for no charge!!! That made my sons party great because more kids had the ability to play at once with the 2 bounce houses. Will definitely use them again and the 45 minute drive there and then 45 minute back was well worth it…