Rubio’s

Great food but the service is terrible.
Not busy at all and the service is slow and the workers act like they don’t care all. Also very dirty. Clean the place.

Rubio’s has always been one of my favorite places to eat. I recommend it to everyone and tell them if I could only have one restaurant this would be it! Sadly this location has gone downhill badly. Last night we ate there about 7pm and I ordered a rice bowl. The rice was hard and crunchy, barely cooked. The edges and sides of the bowl were dirty like it hadn’t been washed, yuk! I brought friends there in November and one of them opened her taco to find the protein was missing! My daughter ate there recently and they said sorry we are out of guacamole after the dish was delivered. For the past few months my food has been colder than it should be and less fresh tasting. I hope the manager reads reviews and will turn it around. I won’t be recommending it, but I hope it improves. I want to have the old Rubio’s back!

I’ve had a very good experience here. Despite living a few blocks from this place for almost 5 years my wife and I had never been interested in checking it out. We figured it was just another Café Rio clone. Boy had I been missing out those 5 years. Fish tacos are one of my all time favorite foods, and to find a place with a plethora of fish taco offerings was more then I could have hoped for. We’ve been 5 times now and I have enjoyed every item we’ve had. I wake up in the night craving this stuff.
Others have complained about bad service but we’ve had very good experiences, with very helpful staff (we had the opposite experience at the Orem Rubios). As an added bonus the place is never super packed, we can actually sit and enjoy our food while having a decent conversation, which is something we can’t do at Café Rio.
My only complaint is their classic fish taco is hit and miss. Sometimes I get one with a nice big piece of fish in it, and other times it seems like the fish is mostly fried batter.

We have been here 3 times and it’s terrible every time — Rubio’s is good, but this location is awful. This time (our last) they somehow lost our order after we have been waiting 20 minutes. We only came again because my wife got a free entrée in the mail for her birthday, and, believe me, it’s not worth it.

I’ve been a huge Rubio’s fan for years. Rubio’s food got me through my last pregnancy when no other food sounded appetizing. However, something is amiss at this location. They used to have AMAZING service. I mean, the kind of service that would bring you back even if the food didn’t.
The food used to be amazing too. Recently though, the service is terrible. They act like they couldn’t care less about customers, or their jobs. The whole restaurant is dirty. When I came in this evening there wasn’t one clean table. I had to get napkins and clean one myself. The bathroom was also filthy, with trash all over the floor. They were not busy, so that was not the reason. The salsa bar was dirty and empty. They have also switched from paper lined baskets for the food to glass plates, and real silverware. This would be ok, except the cleanliness was questionable, and all my food ran together and became soggy. They used to serve their beans in a cup, and chips in a little bag. Now, you get a lot less of both, and it is cold and soggy. Speaking of cold and soggy, my «fish» tacos were exactly that. I have no idea what they are dipping in the batter and dropping in the fryer, but it doesn’t resemble any fish I’ve ever eaten. It’s dark and mealy. There isn’t enough of it in any part of the taco to call it a fillet. I’m heartbroken because I have always loved this place. Does anyone know what happened to the good Rubio’s, and is it just this location, or have they all gone to pot?

Super disappointed in this Rubio’s. My last two trips here have been cold and gross. If it wasn’t Rubio’s, they would be dead to me. Going to give them one more shot.

The seafood tacos are delicious, but the service at this particular location isn’t the best. My last two visits had a messed up order and a 30+ minute wait for my food.

I’ve been going to Rubio’s for their fish tacos and burritos for years. It’s also good to know that their fish is just as tasty in Utah as it is in California.
Unfortunately, the last few times I’ve gone, there has always been that one thing that kind of messes up the whole good vibes experience. The last time I went, it was the 20+ minute wait to get our food. (To give them credit, they recognized their fault and gave us coupons for four free fish tacos!) The time before that, my usual (the Tilapia Burrito) was completely off. The wrapping was shoddy, the fish less than fresh – the whole burrito’s dynamic was screwy.
Despite these foibles, eating at Rubio’s is far more often a joyous experience than not. I am giving it four stars because I love the atmosphere, the food is almost always really tasty, and it reminds me of a place that is not a desert.

Visited Rubio’s again and our experience was very different then our first visit. The food was bland and the staff was not trained. Took forever to place our order that the customer behind us left. It was like one guy training four new employees. Everyone was very nice and apologetic but there must have been a big change in management and staffing since our last visit. On a positive note, the fish was not fishy.

The food is very good, service was ok. I like the fact that everything was very fresh and made to order. I do have a complaint. I asked for one of the beers that were for purchase and the guys said he needed to go get his manager (he’s under age and I totally get it) she came out from her office (also looking under age) and didn’t say a word. Buddy had to come from behind her and say that they couldn’t sale me alcohol today because no one was of age. That being said, I looked just behind both the shift manager and buddy and there were two people of age That could have given us the beer. Not getting confrontational with them we gladly took our cups for Coke and enjoyed our meals. Unfortunately because of the value difference in drinking alcohol and not, we will not be visiting here again.

Food was good (same as other Rubios) but the operations were terrible. Very slow service.

Good food but… Came on a Saturday night and there were only 3 people working! Waited 15 minutes in line then 30!!! minutes for food to come. A lot of unhappy customers almost started a riot. And the place was a mess. Won’t be back to this location.

We dropped by after work to just relax and Rubio’s didn’t disappoint. It’s not our first time but we were a little hesitant with our orders. Probably it’s because it’s been a while. I went for their specials — seafood tacos and chopped salad while my wife ordered their balsamic and roasted veggie salad. Three of the four we ordered are great tasting food. Specially this seafood taco and the balsamic and roasted veggie salad. The tacos are really refreshing and tasted really fresh. My wife’s salad is even better. Just right citrus flavor plus the roasted veggies really are the stars of the salad. Rubio’s is a great fresh alternative. Fresh food and healthy choices.

The food is great. The staff could use some work though. The man we ordered from was eating food as he was packaging up our order, and didn’t smile once while taking our order. This was Sunday the 1^st of March, in the afternoon.

Their cashier is painful to deal with. Where’d the old management go with the great employees. Luckily the food is still great.

Ordered flour tacos, Cashier was really rude about switching all tacos to flour. Only changed one. And charged me extra for it. Their ad says no extra cost to change to flour. So didn’t even get the meal that I came there for, it doesn’t take much effort on the Cashier side to be a little friendly.

The best fish tacos by far.
Try the fish burrito. Delicious! I love all of the rubio’s sauces. Excellant food! The best!

Was stopping in to get a quick bite before the movie and they are taking forever. Walked in me didn’t smell so hot but I was craving the shrimp tacos! The girl at the register was slow and so were the cooks in the back ! They weren’t even that busy. Fish tacos were pretty good though

Uhhh, the «fish» in the fish tacos was nothing but overfried batter. Pretty sure there was no fish in there at all. First time I’ve ever been here and definitely the last. What a waste of money.

I think that their food is pretty good, but I wouldn’t say it’s anything outstanding. Just some good, solid food that doesn’t disappoint.
They have a nice salsa bar that has a decent variety of salsas for whatever you might prefer.
I recently started getting their bowls as a way to cut out the carbs from the flour and corn tortillas and they’re quite delicious.